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Email Only Customer Service Jobs in Oregon (NOW HIRING)

Mr Handyman

Customer Service Representative

Tigard, OR · On-site

$15/hr

The CSR answers phones/texts/emails, accurately captures and understands the customer needs ... The only employer is the independent franchisee who has listed its available positions on this ...

Consensus Cloud Solutions

OR

$17.87 - $28.85/hr

Responding to chats and emails as required. * Assume responsibility for learning, in detail, about company products and using this knowledge to solve customers' technical problems and seeing these ...

LHH US

Customer Service Representative

Portland, OR

$18 - $23/hr

Respond to customer inquiries via phone, email, and chat * Provide product, service, and account ... San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts ...

LHH US

Customer Service Representative

Portland, OR · On-site

$18 - $23/hr

Respond to customer inquiries via phone, email, and chat * Provide product, service, and account ... San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts ...

CO BEND INC

Customer Service

Bend, OR · On-site

$11.50/hr

Help us help our customers realize their dreams of a beautiful home! -Join The #1 Furniture Company ... Principals only. Job Type: Full-time Salary: $11.50 /hour

CO BEND INC

Customer Service

Bend, OR

$11.50/hr

Help us help our customers realize their dreams of a beautiful home! -Join The #1 Furniture Company ... Principals only. Job Type: Full-time Salary: $11.50 /hour

Service Partners

Customer Service Rep

Eugene, OR · On-site

$20 - $23/hr

Exemplary customer service skills, analytics and problem-solving skills. * Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements. * Any other ...

CAI

Customer Service Rep.

Salem, OR · On-site

$17/hr

Respond to provider questions, emails, and calls in a timely and professional manner * Assist with ... decisions only on valid job requirements. This policy shall apply to all employment actions ...

New

NetVendor

Customer Service Representative

Tualatin, OR · On-site

$16.75 - $22.75/hr

Customer Service Representative NetVendor is dedicated to leveraging the power of online technology ... Respond to customer emails and chats in a timely, helpful, and professional manner. * Take on ...

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All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Oregon

Email Only Customer Service information

What are some common challenges faced in an email only customer service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are the key skills and qualifications needed to thrive as an email only customer service representative?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What is an email only customer service representative?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.
What are popular job titles related to Email Only Customer Service jobs in Oregon? For Email Only Customer Service jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Email Only Customer Service jobs in Oregon look for? The top searched job categories for Email Only Customer Service jobs in Oregon are:
What cities in Oregon are hiring for Email Only Customer Service jobs? Cities in Oregon with the most Email Only Customer Service job openings:
Email Only Customer Service jobs near you
Infographic showing various Email Only Customer Service job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Representative

Mr Handyman

Lake Oswego, OR • On-site

$15/hr

Other

Medical, Dental, Retirement, PTO

Re-posted 17 days ago

Mr. Handyman rating

5.4

Company rating: 5.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

255th of 278 rated repair and maintenance companies

Job description

We are a local general contractor, "Mr. Handyman", seeking a friendly and outgoing Customer Service Representative with 3-5 years of experience for our office located in the Kruse Way area of Lake Oswego.
The CSR will build positive, professional relationships with our customers and technicians. The CSR answers phones/texts/emails, accurately captures and understands the customer needs, schedules technician and estimate appointments, and provides over the phone estimates.
The CSR provides prompt, friendly and professional responses to all customer inquiries, fields initial stage complaints, is organized, detail oriented, and works independently. The CSR will develop positive working relationships with our service technicians, vendors, and other contacts. Industry experience is preferred but not required.
Job duties include:

  • Answer phones and schedule appointments
  • Understand customer needs and accurately captures the scope of job
  • Respond to customer inquiries, check email and voice mail, and promptly return calls
  • Coordinate, communicate and review jobs with service technicians
  • Make appointment confirmation and follow up calls
  • Monitor receivables and payables
  • Monitor social media and lead source systems
  • Assist owner and team as needed
Requirements:
  • High school diploma or equivalent
  • Ability to multi-task and proactive in problem solving
  • Highly organized and detail oriented
  • Excellent verbal and written communication skills
  • Ability to type 55 wpm and general office skills
  • Reliable and punctual
  • Valid drivers license and acceptable record
  • Excel in a team environment
  • Intermediate Microsoft Office user

Compensation includes: $15/hour, bonus potential, paid holidays, PTO, 401K, medical/dental, and other benefits. At Mr. Handyman, we perform great work and treat our people and customers with the respect they deserve. We believe in having fun along the way.
If you are interested in this position, please reply with your resume and cover letter. Your reply should include current contact information. First contact will generally be via phone. To learn more about Mr. Handyman, please visit "mrhandyman.com".
For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.
Notice
Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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