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Email Only Customer Service Jobs in Delaware (NOW HIRING)

Sharecare

Lead Customer Service Rep

Dover, DE · On-site

Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.?? * Provide support for the customer service team ...

CAI

Medicaid Customer Service Representative

Newark, DE · On-site

$15.75 - $21.25/hr

Medicaid Customer Service Representative Req number: R7911 Employment type: Full time Worksite ... decisions only on valid job requirements. This policy shall apply to all employment actions ...

Liveops

Remote Customer Service Representative

Newark, DE · Remote

$20/hr

Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ... Background Check For a limited time, it's only $20 . Background check requires a non-refundable fee ...

Liveops

Remote Customer Service Representative

Dover, DE · Remote

$20/hr

Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ... Background Check For a limited time, it's only $20 . Background check requires a non-refundable fee ...

Archer Travel Service, Inc

Customer Representative

Dover, DE · On-site

$12.75 - $17.25/hr

... service. Key Responsibilities * Respond promptly and professionally to client inquiries via email ... Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ...

Fish Window Cleaning

General Labor

Milford, DE · On-site

$15 - $20/hr

... service workers. We have immediate openings for General Labor Window Cleaners in Milford. No ... We will always treat every customer as though they are our only customer. Since its inception over ...

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All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Delaware

Email Only Customer Service information

What are some common challenges faced in an email only customer service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are the key skills and qualifications needed to thrive as an email only customer service representative?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What is an email only customer service representative?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.
What are popular job titles related to Email Only Customer Service jobs in Delaware? For Email Only Customer Service jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Email Only Customer Service jobs in Delaware look for? The top searched job categories for Email Only Customer Service jobs in Delaware are:
What cities in Delaware are hiring for Email Only Customer Service jobs? Cities in Delaware with the most Email Only Customer Service job openings:
Email Only Customer Service jobs near you
Infographic showing various Email Only Customer Service job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Lead Customer Service Rep

Sharecare

Dover, DE • On-site

Other

Re-posted 4 days ago

Sharecare rating

7.3

Company rating: 7.3 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

304th of 887 rated healthcare providers

Job description

Job Description:

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit?www.sharecare.com.

Job Summary:

Essential Job Functions:

  • Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:?

  • Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.??

  • Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.??

  • Provide support for the customer service team through the manning and operation of the Help Desk.??

  • Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with questions related to escalated or technical issues.??

  • Being a reliable point of contact for members by keeping them updated on steps being taken to research and resolve any unsettled concerns.??

  • Partnering with the Customer Service Manager to identify training opportunities that improve CSR problem solving steps, technical understanding, and first call resolution.??

  • Identifying trends in escalations and preparing data used to identify root cause analysis.??

  • Supporting contract performance guarantees by performing other duties as deemed?necessary;?answering inbound calls, assisting with outbound campaigns.??

  • Ability to work flexible hours and shifts.??

Qualifications :

  • GED or High School diploma supplemented by technical medical knowledge, specialized secretarial and/or computer courses.? College course work is desirable.

  • Minimum of 2 years previous call center or customer service experience

Specific Skills/ Attributes:

  • Ability to work effectively with all levels of management and other?colleagues;?demonstrating leadership, initiative, and a customer service orientation.???

  • Possessing analytic skills and a technical acumen; computer competencies should?include:?word processing, spreadsheet, and database management.??

  • Ability to work independently but also thrive in a team environment built on information sharing.??

  • Demonstrating interpersonal abilities used to build relationships that contribute to the team's success.??

  • Displaying sound judgment and critical thinking skills.?

  • Excellent verbal and written communication skills.?

  • Detail oriented and well organized.??

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

What Sharecare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Sharecare

Sourced by ZipRecruiter

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

2009

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