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Email Only Customer Service Jobs in Delaware (NOW HIRING)

Horizon Farm Credit

Customer Service Specialist

Dover, DE · On-site

$40K - $50K/yr

In this position, you will provide account information to customers in person, over the phone, and via email. You will be responsible for processing customer convenience service requests and handling ...

FastSigns

Customer Service Representative

Wilmington, DE · On-site

$16 - $18/hr

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current ... You will work with customers in numerous ways such as email, telephone, in-person and at their ...

FastSigns

Customer Service Representative

Newport, DE · On-site

$16 - $18/hr

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current ... You will work with customers in numerous ways such as email, telephone, in-person and at their ...

LHH US

Customer Service Representative

Newark, DE

$25/hr

Customer Service Specialist LHH Newark, Delaware, United States (On-site) LHH Recruitment Solutions ... San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts ...

Burke & Herbert Bank

Customer Service Teller

Laurel, DE · On-site

$14.50 - $18.75/hr

Sells and/or refers Bank products and services to customers and prospects. * The duties of this ... Employees may select from coverage options which range from employee only to family coverage.

New

LHH US

Customer Service Representative

Newark, DE

$25/hr

Customer Service Specialist LHH Newark, Delaware, United States (On-site) LHH Recruitment Solutions ... San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts ...

Phenom People

Customer Service Part Time

Dover, DE · On-site

... Lowe's * Deliver excellent customer service * Help customers find products and provide ... For individuals with disabilities who would like to request an accommodation, email HRServiceCenter ...

ForgeFit

Remote Customer Service Specialist

Wilmington, DE · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

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All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Delaware

Email Only Customer Service information

What are some common challenges faced in an email only customer service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are the key skills and qualifications needed to thrive as an email only customer service representative?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What is an email only customer service representative?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.
What are popular job titles related to Email Only Customer Service jobs in Delaware? For Email Only Customer Service jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Email Only Customer Service jobs in Delaware look for? The top searched job categories for Email Only Customer Service jobs in Delaware are:
What cities in Delaware are hiring for Email Only Customer Service jobs? Cities in Delaware with the most Email Only Customer Service job openings:
Email Only Customer Service jobs near you
Infographic showing various Email Only Customer Service job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Specialist

Horizon Farm Credit

Dover, DE • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Are you looking for a new opportunity with career development/training, the ability to work in a collaborative team environment, and a great work/life balance?

Overview 

Horizon Farm Credit is seeking a Customer Services Specialist to join our team. One position is available. The qualified candidate will work in the Dover, DE branch location. The hours of operation are typically Monday through Friday from 8 a.m. to 4:30 p.m. This is a full-time office position. 

Position Description: In this position, you will provide account information to customers in person, over the phone, and via email. You will be responsible for processing customer convenience service requests and handling general account inquiries. Additionally, you will perform a wide variety of clerical and office duties including supporting the local branch. 

Areas of Responsibilities include, but are not limited to: 

Customer Service

  • Promptly and professionally handle telephone calls and in-person visitors.
  • Assist callers and in-person visitors with routine inquiries and service requests. 
  •  Promote Business Management Solutions and convenience products to members.

Accounting

  • Process incoming payments and prepare deposits. 
  • Disburse loan funds accurately and timely. 
  • Complete noncash forms as needed for internal adjustments and transfers to Finance. 

Loan Servicing

  • Assist with the printing and mailing of loan packages. 
  • Ensure loan documents are properly scanned in AgDocs promptly once executed. 
  • Support members account servicing efforts. 

Additional Administrative Duties

  • Prepare special reports and correspondence as required.
  • Review reports and assist in system maintenance to ensure accurate reporting.
  • Perform routine administrative tasks, including incoming/outgoing mail and general correspondence.
  • Support team members across the area by assisting with CRM-related tasks as needed.

Education

Customer service experience preferred or training/experience in the banking or finance industry. 

Experience

Generally, 2-5+ years of related work experience is preferred. Experience working in a fast-paced environment is a plus. 

REQUIREMENTS

  • Excellent communication & interpersonal relations skills.
  • Moderate knowledge of software applications and proven self-starter.
  • Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments.
  • Ability to initiate, organize, and prioritize work and maintain confidentiality.
  • Basic knowledge and ability to promote convenience products and Business Management Solutions.
  • Ability to work in the office during branch hours of operation (typically Monday - Friday from 8 a.m. to 4:30 p.m.)
  • Adaptable and flexible to a changing work environment.
  • Prolonged periods of sitting at a desk and working on a computer. 

Who are we?

Horizon Farm Credit is an expert in agriculture, with over 100 years of serving rural America. As a premier rural lender, we're constantly growing and seeking new members for our team. As part of the Horizon Farm Credit team, you have the opportunity to make a difference for agriculture and rural communities. 

What can we offer you?

We offer competitive compensation and benefits packages for full-time employees including: 

  • Medical insurance with dental and vision care options
  • 401 (k) with significant employer matching
  • Paid time off, holidays, and volunteer time to support work/life balance
  • Tuition reimbursement and training opportunities
  • Student loan reimbursement 
  • Leadership and career development opportunities
  • Paid maternity and bonding leave
  • Paid short-term disability
  • Fun and inclusive work environment

Salary Range: $40,000 - $50,000, depending on experience. 

Equal Opportunity Employer including veterans and individuals with disabilities.

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