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Email Customer Service Jobs in Boston, MA (NOW HIRING)

Regency Transportation

Customer Service

Franklin, MA · On-site

$19 - $22/hr

Resolve customer issues via phone and email by exercising discretion and independent judgment while ... service in a timely fashion Strong computer skills and experience tracking and recording call ...

Vector Talent Solutions

Customer Service

Canton, MA · On-site

$20 - $22/hr

Customer Service Associate Position Overview We are seeking a Customer Service Associate to join a ... phone, email, and other communication channels regarding order status, pricing, product ...

Vector Talent Solutions

Customer Service

Canton, MA · On-site

$20 - $22/hr

Job Title: Customer Service Associate Vector Talent Solutions is a veteran-owned workforce ... phone, email, and other communication channels regarding order status, pricing, product ...

20 Saia Motor Freight Line LLC

Customer Service

Boston, MA · On-site

$19.50 - $25.50/hr

Saia LTL Freight is seeking a detail-oriented customer service coordinator to support customers and ... Responsibilities include handling calls and emails, coordinating with dispatch, and ensuring timely ...

20 Saia Motor Freight Line LLC

Customer Service

Boston, MA · On-site

$19.50 - $25.50/hr

Saia LTL Freight is seeking a detail-oriented customer service coordinator to support customers and ... Responsibilities include handling calls and emails, coordinating with dispatch, and ensuring timely ...

Connexion Systems & Engineering, Inc.

Be Seen First

Customer Service Representative

Marlborough, MA · On-site

$18/hr

As a Customer Service Representative, you'll provide phone and email support to consumers using a variety of household and consumer products. You'll: * Handle approximately 40-50 inbound customer ...

Acme

Customer Service

Boston, MA · On-site

$17.50 - $23.75/hr

Outbound email and phone calling to qualify incoming marketing leads * Use of Salesforce.com to pass qualified leads to the sales organization * Perform market research to gather additional ...

Pearson

Associate, Customer Service

Boston, MA · On-site

$15.75 - $21.75/hr

The role also includes handling incoming inquiries from providers, licensees, and clients through calls, chats, and emails. The Customer Service Rep is also responsible for updating contact info and ...

System One

Customer Service Representative

Canton, MA · Remote

$20/hr

Customer Service Representative Location: Canton, MA Type: Contract Compensation: $20/Hour - based ... Process customer orders via phone, email, fax, and mail and ensure timely delivery * Arrange and ...

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All JobsEmail Customer Service JobsEmail Customer Service Jobs in Boston, MA

Email Customer Service information

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How much do email customer service jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for email customer service in Boston, MA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.74 per hour, depending on experience, location, and employer.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What are the most commonly searched types of Email Customer Service jobs in Boston, MA?

The most popular types of Email Customer Service jobs in Boston, MA are:

What are popular job titles related to Email Customer Service jobs in Boston, MA?

For Email Customer Service jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Email Customer Service jobs in Boston, MA look for?

The top searched job categories for Email Customer Service jobs in Boston, MA are:

What cities near Boston, MA are hiring for Email Customer Service jobs?

Cities near Boston, MA with the most Email Customer Service job openings:

Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,476 per year, or $20.4 per hour.

Customer Service Representative

Copart, Inc.

South Boston, MA • On-site

$22.07 - $24.86/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Copart rating

6.8

Company rating: 6.8 out of 10

Based on 108 frontline employees who took The Breakroom Quiz

12th of 19 rated auctioneers

Job description

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
  • One year of office support experience in a customer service role preferred
  • High School diploma
  • Excellent customer service skills and attitude
  • Excellent written and verbal skills
  • Proficient with office equipment
  • Attention to detail
  • Problem-solving
  • Computer proficiency - MS Suite
  • Typing speed 45WPM
  • Professional appearance
  • Ability to multi-task in a fast-paced environment
  • Bilingual skills a plus
  • Occasional overtime as needed

Pay: $22.07 - $24.86/ Hour
Benefits Summary:
• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
  • E-verify Participation
  • Right to Work

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