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Email Customer Service Jobs in Colorado (NOW HIRING)

American Lock & Key

Be Seen First

Customer Service Professional

Colorado Springs, CO · On-site

$40K - $45K/yr

Customer Service & Dispatch Specialist Company: American Lock & Key Location: Colorado Springs, CO ... Answering incoming phone calls and monitoring customer emails with a friendly, professional, and ...

C&W Services

Customer Service Representative

Denver, CO · On-site

$16.50 - $22.50/hr

Receives all work order requests via telephone or email and creates workorder ... Customer service experience in a contract service industry * Strong computer and verbal ...

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$10

$19

$28

How much do email customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for email customer service in Colorado is $19.77, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.97 per hour, depending on experience, location, and employer.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What are the most commonly searched types of Email Customer Service jobs in Colorado?

The most popular types of Email Customer Service jobs in Colorado are:

What are popular job titles related to Email Customer Service jobs in Colorado?

For Email Customer Service jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Email Customer Service jobs in Colorado look for?

The top searched job categories for Email Customer Service jobs in Colorado are:

What cities in Colorado are hiring for Email Customer Service jobs?

Cities in Colorado with the most Email Customer Service job openings:

Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Colorado as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,112 per year, or $19.8 per hour.

Customer Service Professional

American Lock & Key

Colorado Springs, CO • On-site

$40K - $45K/yr

Full-time

PTO

Posted 9 days ago

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Job description

Customer Service & Dispatch Specialist

Company: American Lock & Key

Location: Colorado Springs, CO

Employment Type: Full-Time

Compensation: $40-45,000 / year (Starting Salary with clear growth path)

About Us:

American Lock & Key has been a trusted commercial security and locksmith leader in Colorado Springs for over 40 years. We pride ourselves on fast, reliable service and building long-term relationships with our clients. As we expand our commercial operations, we are looking for a dedicated, sharp, and growth-minded Customer Service Specialist to be the welcoming voice and operational backbone of our office.

The Opportunity:

This is an entry-level position with serious career upside. We aren’t just looking for someone to answer phones; we are looking for a future key team member. If you bring a strong work ethic, great communication skills, and a problem-solving mindset, this role offers a clear path to increased salary, expanded benefits, and long-term career growth into higher-level positions within our growing company.

What You’ll Be Doing:

  • First Point of Contact: Answering incoming phone calls and monitoring customer emails with a friendly, professional, and helpful attitude.
  • Customer Support & Problem Solving: Listening to customer needs, troubleshooting basic inquiries, and ensuring every client feels heard and taken care of.
  • Communication: Serving as the central hub between our customers, field service management team, and upper management to ensure smooth daily operations.
  • Administrative Support: Maintaining accurate customer records and assisting with day-to-day office tasks as needed.

What We’re Looking For:

  • Customer-First Attitude: Friendly, polite, and confident on the phone and in email correspondence.
  • Problem-Solving Ability: Quick on your feet, resourceful, and eager to help resolve issues effectively.
  • Organizational Skills: Able to multitask, manage emails, and keep track of incoming service requests without dropping the ball.
  • Reliability & Drive: High integrity, punctual, and motivated to learn our industry and grow with us long-term.
  • Basic Computer Proficiency: Comfortable using email, scheduling/dispatch software, and general business programs (training provided).
  • Prior customer service or dispatch experience is a plus, but a positive attitude and strong work ethic are what matter most!

Compensation & Benefits:

  • Starting Salary: $40-45,000 per year
  • Career Path: Significant room for advancement in salary, benefits, and leadership responsibilities as you master the role and help us grow.
  • Work Environment: A stable, long-established company with a tight-knit team and room to build a real career.

How to Apply:

If you’re looking for a fresh start with a solid company where your hard work will actually be recognized and rewarded, apply today with your resume!


Company Description

Security professionals