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Overnight Email Customer Service Jobs in Colorado

Planet Fitness

Overnight Customer Service

Westminster, CO · On-site

$16.75 - $23/hr

Customer Service Representative Job Summary: Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective ...

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Overnight Email Customer Service information

What is overnight email customer service?

Overnight email customer service refers to providing support to customers via email during nighttime hours, typically outside of regular business times. This role is essential for businesses that serve customers in different time zones or require 24/7 support. Overnight email customer service representatives handle inquiries, resolve issues, and process requests, ensuring that customers receive timely assistance even when the main office is closed. This helps maintain customer satisfaction and keeps business operations running smoothly around the clock.

What are the unique challenges of working overnight shifts in an email customer service role?

Working overnight in email customer service often means you'll be handling inquiries during hours when immediate support from other teams may be limited. This requires a high degree of independence and strong problem-solving skills, as you may need to resolve issues without immediate supervisor input. Additionally, maintaining clear and empathetic written communication is essential, since all interactions are text-based and customers may be in different time zones. You may also be responsible for monitoring and updating internal logs or reports to ensure smooth handoffs to daytime teams.

What are the key skills and qualifications needed to thrive as an overnight email customer service representative?

To thrive as an Overnight Email Customer Service Representative, you need strong written communication skills, attention to detail, and experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Exceptional problem-solving abilities, patience, and the ability to work independently make someone stand out in this position. These skills ensure timely, accurate, and empathetic support for customers during off-hours, maintaining company reputation and customer satisfaction.

What are the most commonly searched types of Email Customer Service jobs in Colorado?

The most popular types of Email Customer Service jobs in Colorado are:

What cities in Colorado are hiring for Overnight Email Customer Service jobs?

Cities in Colorado with the most Overnight Email Customer Service job openings:

Overnight Email Customer Service jobs near you

Overnight Customer Service

Westminster, CO • On-site

Planet Fitness
Health and Personal Care Stores • 501 - 1,000 employees

5.6

Company rating: 5.6 out of 10

Based on 604 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

People enjoy working here

Recommended by students

Respectful managers

Learn more about Planet Fitnessexternal

$16.75 - $23/hr

Other

Medical, Dental, Vision, Life

Re-posted 7 days ago

Job description

Customer Service Representative

Job Summary: Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities · Greet/meet potential members, providing a great customer experience. · Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. · Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. · Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements · Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs. · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. · Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications · Honesty and good work ethic · Strong customer service skills · Basic computer proficiency Physical Demands · Standing and walking at least 75% of the shift · Talking in person or on the phone at least 75% of the shift · Must be able to lift to 50 lbs. less than 30% of the time. Benefits · Dollars for Scholars Program · Employee Appreciation Program · Free Membership for self and one family member or friend · Team Member Support Team · Health, Dental and Vision Insurance · Critical Illness Insurance · Short Term Disability Insurance · Accident Insurance · Voluntary Life Insurance · Pet Insurance · HSA - Advancement Opportunities

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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