Email Correspondence Representative Jobs (NOW HIRING)

 Position
Title: Inbound
Correspondence Processor Business
Unit: QA/Compliance 

Reports
To:  Operations
Supervisor Location:
U.S.  

FLSA
Class: Non-Exempt Full-time Revision
Date: January 22, 2020 

Summary 

The Inbound
Correspondence Processor will review all e-mail and letter correspondence,
research and locate the respective accounts and update to the appropriate
status. In addition, the employee will inform all relevant departments
(managers/supervisors) of the correspondence received for the recommended
actions to be taken. 

Essential
Functions 

• Research
and locate accounts relevant to correspondence received. 

• Complete
tracking log for data analysis to be used by senior management  

• Update
the account status and notes in accordance with company policy and procedures 

• Provide
relevant and timely information to immediate management and peers. 

• Demonstrate
the capacity to make decisions and incorporate strategic planning to ensure
deadlines are met and quality work is produced. 

• Effectively
implement approved changes; adapt to necessary changes from old methods when
they are no longer practical 

• Identify
new methods to present to management that generate improvement in facility's
performance. 

• Keep
up-to-date knowledge, understanding, and compliance with governmental laws and regulations within functional
area, and with Company policies and procedures 

• Maintain regularattendance and timeliness which are required due to the production-based nature of the business and client requirements 

• Adhere
to all Company and customer confidentiality and security policies and
procedures  

Non-Essential
Functions  

• Provide proactive feedback to
   management concerning potential problems and recommendations for
   improvement. Recommend process
   improvements for efficiencies and best practices 
• Perform other duties as assigned 

Supervisory Responsibilities/Accountabilities 

· This
position does not have Supervisory Responsibilities/Accountabilities 

Requirements  

• Must have a High School Diploma or
   General Educational Development (GED) certificate  

· Must
be able to navigate multiple systems 

· Ability
to work with Microsoft Office Programs  

· Exceptional
attendance record 

· Excellent
communication skills, including strong problem solving.   

• Ability to work independently,
   self-starter, energetic, demonstrate good common sense, ethical and sound
   judgment, team player 

Working Conditions 

Work is generally
performed within an indoor office environment utilizing standard office
equipment. Desk setting inbound call center/cubicle 

Physical
Requirements  

While
performing the duties of this job, the employee is regularly required to talk,
type, see, and hear while sitting at a computer terminal for extended periods
of time. The typing aspect of the job requires the
employee to reach with hands and arms; and use hands and fingers to handle/feel
the keys. The job requires extensive use of keyboards and computers  

Position Type/Expected Hours of Work
Employees
must adhere to the department’sscheduled hours and guidelines. Full-timeemployees must maintain continuous full-time employment status. Because of the
production-based nature of the job, employees must be able to adhere to their
schedule and attendance policies 

The position description liststhe primary functionsand requirements of the role andis not all-inclusive. Other responsibilities may be assigned at any time with or withoutnotice. The position description is subjectto change to meet the needs of the business. Reasonable accommodations will be provided
to disabled individuals when such accommodations would allow the
disabled individual to perform the essential functions of the position without
causing an undue hardship for the Company.

JOB
DESCRIPTION ACKNOWLEDGEMENT 

My signaturebelow indicates I have received
the jobdescription for the role of (Job Title) on (date).
I understand that
this job description is intended to list the primary functions and requirements of the role andisnot all-inclusive. Other
responsibilities may be assignedwith or without notice and may be providedverbally or inwriting. The position description is subject to change inorder to meet the needs
of the business. 

EmployeePrinted Name 

EmployeeSignature 

Date