Lead and manage multi-tier Help Desk and technical support teams * Oversee daily operations across phone, email, chat, and ticketing queues * Ensure SLA compliance and timely resolution of incidents ...
Quick apply
Lead and manage multi-tier Help Desk and technical support teams * Oversee daily operations across phone, email, chat, and ticketing queues * Ensure SLA compliance and timely resolution of incidents ...
Practice Coordinator
Rogers, AR · On-site
$22.50 - $25.75/hr
... and menopause support. Kindbody is the only fertility benefits provider that serves patients ... Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in ...
New
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Practice Coordinator
Rogers, AR · On-site
$22.50 - $25.75/hr
... and menopause support. Kindbody is the only fertility benefits provider that serves patients ... Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in ...
New
Customer Experience Representative
$15.25 - $20.75/hr
Identify, research, and support accounts across multiple business verticals * Provide support ... Manage all customer service communication channels (phone, email, chat) effectively and efficiently ...
Quick apply
Customer Experience Representative
$15.25 - $20.75/hr
Identify, research, and support accounts across multiple business verticals * Provide support ... Manage all customer service communication channels (phone, email, chat) effectively and efficiently ...
Inside Sales & Enrollment Specialist, West Coast
Fort Smith, AR · On-site
$52 - $78/hr
Respond to all inbound inquiries via phone, email, chat, and social channels with speed, clarity ... Brightspire Enrollment Support*** Guide families through the full application process ...
New
Inside Sales & Enrollment Specialist, West Coast
Fort Smith, AR · On-site
$52 - $78/hr
Respond to all inbound inquiries via phone, email, chat, and social channels with speed, clarity ... Brightspire Enrollment Support*** Guide families through the full application process ...
New
Talent Acquisition Coordinator II
Lowell, AR · On-site
$18 - $24.25/hr
The incumbent provides support for day-to-day recruitment efforts within a given business unit or ... Engage non-driver leads from ATS, CRM and internet resources by cold calling, e-mail, chat, SMS ...
Talent Acquisition Coordinator II
Lowell, AR · On-site
$18 - $24.25/hr
The incumbent provides support for day-to-day recruitment efforts within a given business unit or ... Engage non-driver leads from ATS, CRM and internet resources by cold calling, e-mail, chat, SMS ...
System Support Specialist
Little Rock, AR · On-site
... channels, including email, phone, and chat. * Platform Monitoring: Regularly monitor the ... Maintain clear and detailed records of support activities, including technical issues and ...
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System Support Specialist
Little Rock, AR · On-site
... channels, including email, phone, and chat. * Platform Monitoring: Regularly monitor the ... Maintain clear and detailed records of support activities, including technical issues and ...
CCTV Network Support Technician
Lowell, AR · On-site
$20 - $24/hr
Provide technical service and troubleshooting support to field technicians via phone, chat, and emaiL. * Develop, implement, and improve processes to meet evolving project needs. * Remotely configure ...
New
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CCTV Network Support Technician
Lowell, AR · On-site
$20 - $24/hr
Provide technical service and troubleshooting support to field technicians via phone, chat, and emaiL. * Develop, implement, and improve processes to meet evolving project needs. * Remotely configure ...
New
$15 - $19.25/hr
... Email and Chat applications used within credit union. * Proactively recommends services and ... Additional training or experience with technical support or troubleshooting online and mobile ...
$15 - $19.25/hr
... Email and Chat applications used within credit union. * Proactively recommends services and ... Additional training or experience with technical support or troubleshooting online and mobile ...
$15 - $19.25/hr
... Email and Chat applications used within credit union. * Proactively recommends services and ... Additional training or experience with technical support or troubleshooting online and mobile ...
$15 - $19.25/hr
... Email and Chat applications used within credit union. * Proactively recommends services and ... Additional training or experience with technical support or troubleshooting online and mobile ...
Part-Time Bilingual (Spanish Speaking) Customer Service Representative (Fri-Mon)
Jonesboro, AR · On-site
$14.50 - $16/hr
In this role, you'll support customers through phone,email, and live chat while providing clear, helpful solutions in afast-paced, team-focused environment.You'll build strongrelationships, resolve ...
Part-Time Bilingual (Spanish Speaking) Customer Service Representative (Fri-Mon)
Jonesboro, AR · On-site
$14.50 - $16/hr
In this role, you'll support customers through phone,email, and live chat while providing clear, helpful solutions in afast-paced, team-focused environment.You'll build strongrelationships, resolve ...
Help Desk Support
Conway, AR · On-site
$17.50 - $23.75/hr
Provides support to all end users on a variety of issues. Identifies, researches, and resolves end ... Respond to requests for technical assistance in person, via phone, chat, or email. * Provides ...
Help Desk Support
Conway, AR · On-site
$17.50 - $23.75/hr
Provides support to all end users on a variety of issues. Identifies, researches, and resolves end ... Respond to requests for technical assistance in person, via phone, chat, or email. * Provides ...
Customer Service Representative
Jonesboro, AR · On-site
$14 - $15.50/hr
Inthis role, you'll support customers through phone, email, and livechat while providing clear ... Conduct outbound communications to existing customersusingtelephone, email, and Chat * Maintain an ...
Customer Service Representative
Jonesboro, AR · On-site
$14 - $15.50/hr
Inthis role, you'll support customers through phone, email, and livechat while providing clear ... Conduct outbound communications to existing customersusingtelephone, email, and Chat * Maintain an ...
It Support Technician
$22 - $26/hr
Core Functions: Takes initial end user contact via telephone, chat, in-person, or email ... 10, Support, Active directory Top Skills Details Troubleshooting,Customer service,office 365 ...
It Support Technician
$22 - $26/hr
Core Functions: Takes initial end user contact via telephone, chat, in-person, or email ... 10, Support, Active directory Top Skills Details Troubleshooting,Customer service,office 365 ...
It Support Technician
$22 - $26/hr
Core Functions: Takes initial end user contact via telephone, chat, in-person, or email ... 10, Support, Active directory Top Skills Details Troubleshooting,Customer service,office 365 ...
Quick apply
It Support Technician
$22 - $26/hr
Core Functions: Takes initial end user contact via telephone, chat, in-person, or email ... 10, Support, Active directory Top Skills Details Troubleshooting,Customer service,office 365 ...
Help Desk Support
$17.50 - $23.75/hr
Provides support to all end users on a variety of issues. Identifies, researches, and resolves end ... Respond to requests for technical assistance in person, via phone, chat, or email. * Provides ...
Help Desk Support
$17.50 - $23.75/hr
Provides support to all end users on a variety of issues. Identifies, researches, and resolves end ... Respond to requests for technical assistance in person, via phone, chat, or email. * Provides ...
... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All ...
... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All ...
... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All ...
... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All ...
... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All ...
... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All ...
... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All ...
... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All ...
... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All ...
... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All ...
Email Chat Support information
See Arkansas salary details
$11.93 - $14.20
14% of jobs
$15.40 is the 25th percentile. Wages below this are outliers.
$14.20 - $16.48
21% of jobs
$16.48 - $18.76
14% of jobs
The median wage is $18.89 / hr.
$18.76 - $21.03
18% of jobs
$22.59 is the 75th percentile. Wages above this are outliers.
$21.03 - $23.31
12% of jobs
$23.31 - $25.59
6% of jobs
$25.59 - $27.86
4% of jobs
$27.86 - $30.14
3% of jobs
$30.14 - $32.42
3% of jobs
$32.42 - $34.70
3% of jobs
$34.70 - $36.97
1% of jobs
$11
$21
$36
How much do email chat support jobs pay per hour?
As of Sep 3, 2026, the average hourly pay for email chat support in Arkansas is $21.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $23.46 per hour, depending on experience, location, and employer.
What is an email chat support?
An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.
What does a typical workday look like for someone in an email chat support role?
A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.
What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?
To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.
What are the most commonly searched types of Email Chat Support jobs in Arkansas?
The most popular types of Email Chat Support jobs in Arkansas are:
What are popular job titles related to Email Chat Support jobs in Arkansas?
For Email Chat Support jobs in Arkansas, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Arkansas look for?
The top searched job categories for Email Chat Support jobs in Arkansas are:
Full-time, Other
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 9 days ago
Wachter rating
8.6
Based on 19 frontline employees who took The Breakroom Quiz
Job description
Wachter is looking for a full-time Help Desk Manager in Lowell, AR, for the 2 pm - 11 pm shift .
The Help Desk Manager is responsible for leading Wachter’s multi-tier technical support operations, ensuring exceptional service delivery across incident management, request fulfillment, and customer support channels. This role oversees Help Desk Supervisors and support staff while driving operational excellence in a fast-paced, ISO-certified, ITIL-aligned environment.
Responsibilities: The ideal candidate is a strong people leader with experience managing technical support teams, enforcing service standards, optimizing workflows, and improving customer satisfaction. Success in this role requires strong operational discipline, leadership presence, analytical thinking, and hands-on experience with ServiceNow or similar ticketing platforms.
- Lead and manage multi-tier Help Desk and technical support teams
- Oversee daily operations across phone, email, chat, and ticketing queues
- Ensure SLA compliance and timely resolution of incidents and service requests
- Monitor workload distribution, staffing levels, queue health, and escalation management
- Coach, mentor, and develop supervisors and technical support personnel
- Drive continuous improvement initiatives focused on efficiency, service quality, and customer experience
- Maintain compliance with ITIL processes, ISO standards, and internal operational procedures
- Analyze support metrics, reporting trends, and performance data to identify improvement opportunities
- Collaborate cross-functionally with IT, Operations, Engineering, and leadership teams
- Support workforce planning, scheduling, hiring, onboarding, and performance management
- Ensure proper documentation, knowledge management, and process consistency
- Participate in incident reviews, root cause analysis, and corrective action planning
- 5+ years of Help Desk, Service Desk, or Technical Support leadership experience
- Experience managing supervisors and high-volume support environments
- Strong understanding of incident management, escalation management, and service delivery operations
- Hands-on experience with ServiceNow or comparable ITSM platforms
- Familiarity with ITIL frameworks and structured operational environments
- Strong communication, leadership, and organizational skills
- Ability to manage competing priorities in a fast-paced environment
- Experience with KPI reporting, SLA management, and operational analytics
- Bachelor’s degree preferred, or equivalent combination of education and experience
- Medical, Dental, Prescription & Vision Benefits--No premium cost!
- Life, AD&D and LTD insurance
- Paid Vacation and Holidays
- Company-Matched 401(k) and IRA Retirement Savings
About:
Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.
We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.
Follow us on Facebook, Instagram, Twitter, and LinkedIn.
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.