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Email Chat Support Jobs in Arkansas (NOW HIRING)

The Wonderful Company

POS Support Technician

Paragould, AR · On-site

$20.25 - $27.75/hr

This entry level, fast-paced technical position assists Teleflora florists via phone, email, and chat sessions in support of various application software packages, operating systems, and hardware.

The Wonderful Company

POS Support Technician

Paragould, AR · On-site

$20.25 - $27.75/hr

This entry level, fast-paced technical position assists Teleflora florists via phone, email, and chat sessions in support of various application software packages, operating systems, and hardware.

The Wonderful Company

POS Support Technician

Paragould, AR · On-site

$20.25 - $27.75/hr

This entry level, fast-paced technical position assists Teleflora florists via phone, email, and chat sessions in support of various application software packages, operating systems, and hardware.

Teleflora

POS Support Technician

Paragould, AR

$20.25 - $27.75/hr

This entry level, fast-paced technical position assists Teleflora florists via phone, email, and chat sessions in support of various application software packages, operating systems, and hardware.

Lennar

Loan Officer Associate

North Little Rock, AR · On-site

Support and Coordination: Update the loan application with any missing data. Maintain notes within ... Ensure that borrowers can easily reach out through various channels (phone, email, chat) and ...

Lennar

Loan Officer Associate

North Little Rock, AR · On-site

Support and Coordination: Update the loan application with any missing data. Maintain notes within ... Ensure that borrowers can easily reach out through various channels (phone, email, chat) and ...

Pinnacle Fertility

Office Manager

Bentonville, AR · On-site

By supervising team members and ensuring efficient workflows, this leader supports a positive ... Ensure timely and appropriate patient communication (phone, email & chat) and ensure all messages ...

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Email Chat Support information

See Arkansas salary details

$11

$21

$36

How much do email chat support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for email chat support in Arkansas is $21.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $23.46 per hour, depending on experience, location, and employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Arkansas?

The most popular types of Email Chat Support jobs in Arkansas are:

What are popular job titles related to Email Chat Support jobs in Arkansas?

For Email Chat Support jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Arkansas look for?

The top searched job categories for Email Chat Support jobs in Arkansas are:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Arkansas as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 50% In-person, 25% Hybrid, and 25% Remote job distribution, with an average salary of $44,801 per year, or $21.5 per hour.

Technical Support Consultant (TSC I)

Access Control Devices, Inc

Benton, AR • On-site

Full-time

Posted 22 days ago

Job description


ACDI is a rapidly growing Professional Services Company that sells and supports dynamic print management, capture, electric vehicle charging, and cost-recovery solutions to streamline office technology and the document lifecycle in a distributor-reseller environment. We have channel distribution and development partnerships with many of the largest copier and printer manufacturers worldwide, including Samsung, Xerox, Sharp, Canon, Ricoh, Konica-Minolta, Toshiba, Lexmark, and others. From hardware payment solutions, proximity card readers, and EV charging stations to digital workflow automation, fleet management, and analytics software, ACDI's extensive portfolio pairs seamlessly with its industry-leading project coordination, installation, marketing, and sales expertise.
As we continually seek to develop progressive new solutions for our partners, we look to hire only the best and brightest. Hard work, commitment, and relationships have propelled ACDI to the status of the most respected partner in the dealer channel. If you covet an opportunity to be a part of a company with no limits, then we may be looking for someone like you!
Technical Support Consultants I @ ACDI
Here at ACDI, our Technical Support Consultants I (TSC I) help deliver support services to our clients that optimize business value from our core products at ACDI.
The Technical Support Consultant I will be involved in post-sales support engagements to provide ongoing technical and customer support for our hardware/software products and therefore requires excellent communication and technical skills.This role is multi-faceted and the individual will be required to handle inbound technical problems, customer service issues, remote web-based support, internet chat support sessions, and end-user training.
When the Technical Support Consultant I is not being utilized for support engagements, they will be involved in developing reports for current known issues, building their technical skills around our products and solution, or training other consultants in best practices and helping to create documentation or templates around current support offerings.
Successful team members will support ACDI's mission, vision, and core values.
ACDI's Technical Support Consultant I's Responsibilities:
  • Must have a passion for customer service and ensuring that every customer interaction is a positive one.
  • Provide post-sales technical support for our customer base consisting of both end-users and dealers using the following support medium: Phone, Email, Chat, etc.
  • Quickly and accurately diagnose and resolve first line support issues
  • Handle automatic support ticket queues and ensure quick and professional responses
  • Ability to escalate issues to second line support when required
  • Resolve questions regarding solutions, services, and training
  • Provide creation/updating of training materials for end users and dealer technicians
  • Ensure proper communication occurs with end users, dealer reps, and ACDI employees in terms of providing timely status reports
  • Train key personnel and managers on software, hardware, and supporting workflow
  • Work across multiple departments to ensure collaborative efforts and improvements are being implemented, documented, and shared
  • Responsible for achieving and maintaining organizational requirements for ticket quality and time utilization
  • Support a variety of application platforms and systems
  • Document and utilize solutions through use of a knowledge base, white papers, training sessions and other available educational tools
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Some after-hours and/or holiday work required
  • Contribute to the team in a positive manner at all times
  • Maintain a complete understanding of and adhere to all ACDI policies, procedures, and processes
  • Maintain a positive organizational culture while upholding ACDI's mission, vision, and core values

Experience & Education Requirements
  • High School diploma, preferred Associates Degree, and a minimum of 1+ years of technical support experience or the equivalent combination of education and experience required
  • Technical certificates obtained from A+, Network+, Security+ (at least one of the following or equivalent)
  • Prior experience with administering any of the following will set you apart: Server, Network, and Database.
  • Obtaining PaperCut Technical certificates is required within 90 days
  • Must have a basic understanding of:
    • Desktop Operating Systems : Windows, Mac OS or Linux
    • Server OS: Windows or Linux
    • Mobile Operating Systems: Chrome OS or Android or iOS
    • Microsoft Office
    • Networking including: DNS, DHCP, and troubleshooting connectivity between two end point devices
    • Remote Desktop Support
    • Installing and supporting Printers
  • Experience in any of the following will set you apart:
    • Print Management Software such as PaperCut
    • Virtualization Technology: VMWare, HyperV, Citrix
    • Scripting languages: Powershell, Batch, or Shell
    • Programming Languages: JavaScript or Python
    • Database: MS SQL, MySQL, Oracle
    • Google Workspace
    • Zoho Suite
    • MDM Software such as: Intune, JAMF, Munki
  • Experience exercising discretion and confidentiality with sensitive company or team information
  • Excellent organizational skills with an ability to think proactively, anticipate upcoming needs, and prioritize work

Physical Requirements
  • Must be able to stand or sit for prolonged periods of time
  • Must be able to lift 15 pounds
  • Ability to travel and fly on a commercial airliner if needed
  • May be required to furnish a passport or other identity documents for international travel

Supervisory Responsibility
  • This position has no supervisory responsibilities.

Work Environment
  • Moderate noise level, bullpen environment located at ACDI headquarters
  • Fast-paced, encouraging, and positive
  • Employee may be required to furnish adequate internet services, mobile services and devices necessary to receive business communications on a continual basis

Other Duties
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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