Ehr Helpdesk Analyst Jobs in Remote, OR (NOW HIRING)

Full-time | On-site | Gold Beach, OR
Compensation Range: $47.70 - $72.15

• Compensation is based on experience, with a range reflecting entry-level candidates through those with 15+ years of experience. Eligible positions may also qualify for additional compensation with applicable shift, weekend, certification, or other differentials.

Additional Compensation Differential Opportunities:

• Licensed Positions: NOC Shift (7:00 PM-7:00 AM): +$3.50/hour. | Weekend Shift (12:00 AM Saturday-11:59 PM Sunday): +$3.00/hour.
• Non-Licensed Positions: NOC Shift (7:00 PM-7:00 AM): +$3.00/hour. | Weekend Shift (12:00 AM Saturday-11:59 PM Sunday): +$2.00/hour.

JOB SUMMARY
Under the day-to-day direction of the Clinical Informatics Coordinator and the strategic direction of the Chief Information Officer, the Clinical Informatics Specialist (RN) serves as a liaison between clinical practice and information technology, ensuring that electronic health record (EHR) systems and related applications support safe, efficient, and effective patient care. This role leverages nursing expertise and informatics knowledge to optimize workflows, enhance system usability, and promote evidence-based practice.
ESSENTIAL FUNCTIONS
Collaborate with clinical teams to assess workflow needs and translate them into system requirements.
Collaborate with cross-functional teams to align change strategies with organizational goals, monitor adoption metrics, and provide ongoing support to minimize disruption and maximize value from implemented changes
Provide support for Epic EMR and other clinical applications, including troubleshooting, configuration, and optimization.
Develop and deliver training programs for clinical staff and Super User groups on EHR functionality and best practices
Analyze data and workflows to identify opportunities for improvement and ensure compliance with regulatory standards.
Act as a resource for clinical informatics initiatives, including quality improvement and interoperability projects.
Create and maintain documentation for workflows, policies, and system changes.
Performs other duties as assigned or requested to support the overall needs of the department, and in accordance with Curry Health Network's Mission, Vision and Shared Values.
SHARED VALUES
Service: We serve with compassion and understanding.
Teamwork: We are one team - each one of us makes a difference.
Curiosity: We promote learning.
Integrity: We live by honesty, trust, and doing the right thing by our organizational values.
MINIMUM JOB REQUIREMENTS
Education & Experience

• Current Unencumbered Registered Nurse Licensure is requried. Oregon State Registered Nurse Licensure is required within 6 months.
• Bachelor's of Science in Nursing preferred.
• 3 years of experience in clinical nursing required.
• 1-2 years of experience in clinical informatics or healthcare IT required.
• Hands on experience with Epic EMR. Epic certification in modules such as ClinDoc, Orders or Ancillary Systems preferred.

Required Knowledge, Skills & Abilities

• Strong understanding of clinical workflows and patient care processes.
• Strong analytical and problem-solving abilities to identify inefficiencies, bottlenecks, and areas for improvement.
• Excellent communication and collaboration skills with capacity to work with cross-functional teams to map processes effectively.
• Ability to manage multiple priorities in a fast-paced environment.
• Active Listening and Interviewing is essential for gathering information from subject matter experts (SMEs) to accurately capture existing processes and requirements.
• Understanding standard symbols and techniques for visually representing workflows (e.g., swim lane diagrams).
• Familiarity with frameworks like Lean, Six Sigma, or Agile can help in identifying waste and optimizing processes
• Ability to manage multiple priorities and projects effectively.
• Familiarity with interoperability standards (HL7, FHIR) preferred.
• Experience with reporting tools.
• Experience with tools such as Microsoft Office 365 and Visio
• Competent in HIPAA privacy and security rules.

PHYSICAL REQUIREMENTS
Physical Demands
On-the-job time is spent in the following physical activities:
None of the time: Taste or Smell
Up to 1/3 of the time: Stand; Reach with hands and arms
From 1/3 to 1/2 of the time: Walk and Reach with Hands & Arms
Up 2/3 of the time and more: Sit; Talk or hear; Use hands to finger, handle or feel
This job requires that weight be lifted, or force be exerted as follows:
None of the time: up to or more than 100 pounds
Up to 1/3 of the time: up to 10 pounds
From 1/3 to 1/2 of the time: no requirement
Up to 2/3 of the time and more: no requirement
This job has special vision requirements as follows:
Close, distance, color, peripheral, depth perception and the ability to adjust focus.
Work Environment
This job requires exposure to the following environmental conditions:
None of the time: Extreme heat/cold; Wet/humid; fumes/airborne particles; work with explosives; vibration; outdoor weather; Working near moving mechanical parts; Toxic or caustic chemicals; Risk of electrical shock
Up to 1/3 of the time: no requirement
From 1/3 to 1/2 of the time: no requirement
The typical noise level for the work environment is: very quiet to moderate noise.
Hearing requirements: ability to hear alarms on equipment, patient call and instructions.
This job requires the following repetitive motion actions:
From 1 - 2 hours per day: foot control
From 3 - 4 hours per day: grasping: firm/heavy; fine dexterity
From 5 - 6 hours per day: grasping: simple/light
From 7+ hours per day: hands; grasping: simple, light
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.