Educational Program Specialist Jobs (NOW HIRING)

About Us
USG eCampus is a service unit of the University System of Georgia. We facilitate the development and delivery of high-quality, affordable, and accessible online learning experiences while supporting strategic system-level initiatives to enrich students¿ lives and enhance the economic, cultural, and social interests of Georgians. Our vision is for Georgia to be the most highly-educated state in America, with graduates who utilize their knowledge and skills to make Georgia the most desirable place to live.
Job Summary
Responsible for design, implementation, and operational support of the eCampus proctored exam system in support of students from all partner institutions. Provides support to faculty in initializing the proctored exam system at the beginning of each semester and session. Provides ongoing support to all related testing centers and test proctors needed to provide the proctored exam environment for the student experience. This includes USG institutional partner testing centers, other higher education testing centers in Georgia, Dual Student high schools for test proctor assistance, Military installations for test proctor assistance, online proctor vendors, and other independent proctor and testing centers needed to cover the student needs for the proctored exam experience. Provides ongoing support to students for assistance in scheduling and completing the proctored exam experience. Collection and analysis of proctored exam data for program and student success.
Responsibilities
Operational Support
Operationally supports three stakeholders in the eCampus proctored exam model each Semester:
1) Faculty to initialize the proctored exam system at the beginning of each semester and session.
2) Students to provide an array of test proctor options and to assist in selecting the best one aligned for the student's need.
3) Testing centers and proctors needed to collectively provide the proctored exam environment for the student experience. Provide support as needed to any proctored exam requests for the eMajor program and eCore courses.
Testing compliance
Responsibilities include design, implementation, and operational support of the eCampus proctored exam system in support of students from all partner institutions. Formulate and implement policies related to testing integrity and processes to ensure compliance with SACSCOC and USG. Work with testing vendors to manage and operate the program proctored exam environment.
Financial Responsibilities
Analyze testing-related financial information to develop efficient use of resources and procedures, and to provide strategic recommendations.
Outreach
Provides ongoing outreach and support to students with proctored exam issues, along with student success assigned students who are in need of at-risk and withdrawal support.
Other
Other duties as assigned
Required Qualifications
Educational Requirements
Bachelor's Degree
Required Experience
Two years related experience
Preferred Qualifications
Preferred Educational Qualifications
Master's degree
Preferred Experience
Two years-experience in higher education
Proctored exam experience
Proposed Salary
$58,380.00 annually. Paid on a monthly basis.
Knowledge, Skills, & Abilities
ABILITIES
Ability to analyze, quantify and present data effectively. Some evening or weekend work required to meet deadlines
KNOWLEDGE
Knowledge of FERPA and student confidentiality requirements.
SKILLS
Strong proficiency in Microsoft Office, Access, Excel. Superior written communication skills, including spelling, grammar, and persuasion. Strong critical thinking and problem-solving skills, along with the ability to identify a quick and positive solution
Conditions of Employment
Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of West Georgia as determined by the University of West Georgia in its sole discretion; confirmation of the credentials and employment history reflected in your application materials, reference checks; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Equal Employment Opportunity
Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG). The Board of Regents prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from the participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any USG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.
Other Information
The mission of the University of West Georgia is to enable students, faculty, and staff to realize their full potential through academic engagement, supportive services, professional development, and a caring, student-centered community. The institutional mission and daily operation of the University of West Georgia are guided by our values that support our vision to be the best place to work, learn, and succeed: ACHIEVEMENT, CARING, COLLABORATION, INCLUSIVENESS, INNOVATION, INTEGRITY, SUSTAINABILITY, and WISDOM.