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Edtech Program Manager Jobs in Illinois (NOW HIRING)

Transfr Inc

Account Manager

Chicago, IL · On-site

$80K - $100K/yr

This role is eligible to participate in the company's variable compensation and equity program ... Nice to Have: * 1+ years of working experience in edtech * Experience working within workforce ...

Follett Software, LLC

Events Manager

Chicago, IL · On-site +1

Oversight of our growing webinar program , ensuring each session aligns with campaign and product ... Prior experience in B2B software, edtech, or education-related industries is a plus. At Follett ...

Transfr

Account Manager

Chicago, IL · Remote

$80K - $95K/yr

This role is eligible to participate in the company's variable compensation and equity program ... EdTech, or a related software industry * Proven track record of meeting or exceeding renewal ...

Rethink

Inside Account Executive - RethinkEd

Chicago, IL · On-site +1

You will prospect new business for Rethink solutions in K-12 districts, managing the entire sales ... As the 2020 CODiE Award Winner for Best Social Learning Program for Students, 2021 Winner for Best ...

Codehs

Director of Professional Development

Chicago, IL · On-site

$100K - $120K/yr

Experience managing teams and leading large-scale programs or initiatives. * Strong organizational ... Background in computer science education or edtech is a plus. Location Full Office - this role is a ...

Transfr Inc

Account Executive

Chicago, IL · On-site

$90K - $110K/yr

This role requires a strong understanding of sales processes, stakeholder management, and the ... This role is eligible to participate in the company's variable compensation and equity program.

AwardSpring

Head of Marketing

Chicago, IL · On-site

Company Overview AwardSpring is the scholarship management platform used by hundreds of colleges ... Vertical SaaS, EdTech, or higher-education-adjacent background is a strong plus. * Leadership ...

AwardSpring

Head of Marketing

Chicago, IL · On-site

Company Overview AwardSpring is the scholarship management platform used by hundreds of colleges ... Vertical SaaS, EdTech, or higher-education-adjacent background is a strong plus. * Leadership ...

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All JobsEdtech Program JobsEdtech Program Manager JobsEdtech Program Manager Jobs in Illinois

Edtech Program Manager information

What is the difference between Edtech Program Manager vs Edtech Project Coordinator?

AspectEdtech Program ManagerEdtech Project Coordinator
CredentialsBachelor's degree, experience in education or technology, project management certificationsBachelor's degree, experience in education or technology, basic project coordination skills
Work EnvironmentOversees multiple projects, strategic planning, stakeholder communicationSupports project teams, manages schedules, assists with task execution
Employer & Industry UsageEducational institutions, edtech companies, nonprofitsEducational institutions, edtech startups, corporate training providers

The Edtech Program Manager focuses on strategic oversight and managing multiple initiatives, while the Edtech Project Coordinator handles day-to-day project tasks and supports project teams. Both roles require relevant education and experience, but the Program Manager has a broader scope and higher responsibility level.

How does an Edtech Program Manager typically collaborate with educators and technical teams to implement new learning technologies?

As an Edtech Program Manager, you will frequently serve as a bridge between educators and technical teams. This involves gathering feedback from teachers and administrators to understand their instructional needs, then working closely with developers and IT staff to ensure that the chosen technologies meet those requirements. Regular meetings, collaborative planning sessions, and pilot program rollouts are common, enabling you to facilitate clear communication and successful implementation. This cross-functional collaboration is essential for creating effective, user-friendly educational solutions.

What are the key skills and qualifications needed to thrive as an Edtech Program Manager, and why are they important?

To thrive as an Edtech Program Manager, you need expertise in project management, instructional design, and educational technology, often supported by a relevant degree and experience in education or technology. Familiarity with Learning Management Systems (LMS), data analytics tools, and certifications like PMP or Agile are typically valuable. Strong leadership, communication, and stakeholder management skills help drive collaboration and successful program implementation. These skills are crucial for effectively coordinating teams, delivering impactful learning solutions, and ensuring educational goals are met in dynamic, tech-driven environments.

What does an Edtech Program Manager do?

An Edtech Program Manager oversees the planning, implementation, and evaluation of educational technology programs within schools, districts, or organizations. They collaborate with educators, administrators, and tech teams to ensure that digital tools and platforms are effectively integrated into the curriculum. Their responsibilities often include managing budgets, training staff, analyzing program outcomes, and staying up-to-date with the latest edtech trends to enhance learning experiences. Success in this role requires strong project management, communication, and leadership skills.
What are popular job titles related to Edtech Program Manager jobs in Illinois? For Edtech Program Manager jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Edtech Program Manager jobs in Illinois look for? The top searched job categories for Edtech Program Manager jobs in Illinois are:
What cities in Illinois are hiring for Edtech Program Manager jobs? Cities in Illinois with the most Edtech Program Manager job openings:
Edtech Program Manager jobs near you
Infographic showing various Edtech Program Manager job openings in Illinois as of July 2026, with employment types broken down into 5% Internship, 48% As Needed, 21% Full Time, 5% Part Time, 1% Contract, and 20% Nights. Highlights an 72% Physical, 2% Hybrid, and 26% Remote job distribution.
Sr Manager, Customer Support - EdTech/Online Learning Products

Sr Manager, Customer Support - EdTech/Online Learning Products

Cengage Learning, Inc.

Chicago, IL • On-site

Full-time

Posted 24 days ago

Job description

We believe in the power and joy of learning
At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
About the Role
The Senior Manager, Customer Support will oversee the day-to-day operations of the ed2go customer support team, supporting more than 130,000 online learners annually across the United States and Canada.
This role will lead a remote team of approximately 30 employees, including customer support supervisors, senior/lead representatives, and a call center operations analyst, while also partnering with offshore support resources.
The ideal candidate brings strong call center leadership experience, a customer-focused mindset, and the ability to lead teams in a fast-paced environment while balancing operational goals with quality service delivery.
What you'll do here:
Team Leadership & Support Operations
  • Lead and support a customer service organization focused on responsiveness, accountability, and quality support.
  • Coach and develop supervisors and frontline team members through regular feedback, performance management, and professional development.
  • Support onboarding and training efforts to ensure new hires are prepared for success.
  • Foster a collaborative and positive team environment across a fully remote workforce.
Operational Management
  • Oversee daily customer support operations, including workflow management, service levels, and quality monitoring.
  • Monitor and manage key operational metrics such as:
  • SLA performance
  • Customer satisfaction scores
  • Quality assurance results
  • Schedule adherence
  • Handle time and staffing needs
  • Partner with operations and analytics resources to support reporting, forecasting, and continuous process improvement.
  • Identify opportunities to improve efficiency and streamline support processes.
Customer Experience
  • Help ensure a positive and supportive experience for learners and partners across phone, email, chat, and web-based channels.
  • Support quality assurance programs, coaching initiatives, and customer feedback efforts.
  • Partner cross-functionally to address customer concerns and improve the overall learner experience.
  • Assist with escalation management and support resolution of complex customer issues.
Strategic & Cross-Functional Partnership
  • Contribute to operational planning and support organizational growth initiatives.
  • Collaborate with internal teams on process improvements, support tools, and customer experience enhancements.
  • Support ongoing efforts to improve scalability, reporting, and service consistency across the support organization.
Skills you will need here:
  • Experience leading customer support or call center teams in a fast-paced environment.
  • Experience managing supervisors and/or team leads.
  • Strong understanding of customer support operations, workforce management, and performance metrics.
  • Ability to analyze operational data and make informed decisions.
  • Experience with customer support platforms such as Salesforce Service Cloud or similar systems.
  • Strong communication, coaching, and interpersonal skills.
  • Ability to manage competing priorities and lead through change.
Qualifications
  • 7+ years of customer support or call center experience
  • 3+ years of people leadership experience
  • Experience managing remote teams preferred
  • Experience with multi-channel support operations preferred
  • Bachelor's degree or equivalent professional experience required
  • EdTech or online learning industry experience is a plus

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.
About Cengage
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Compensation
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
In this position, you will be eligible to participate in the company's discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.
20% Annual: Individual Target
$78,000.00 - $110,000.00 USD

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