CUSTOMER SUCCESS MANAGER , SMALL & MID-MARKET - JOIN OUR REMOTE TALENT COMMUNITY LOCATION: Remote ... Recognized by the EdTech Top 40 Report, we offer the most comprehensive and integrated suite of ...
CUSTOMER SUCCESS MANAGER , SMALL & MID-MARKET - JOIN OUR REMOTE TALENT COMMUNITY LOCATION: Remote ... Recognized by the EdTech Top 40 Report, we offer the most comprehensive and integrated suite of ...
Account Executive, SMB - Join Our Remote Talent Community
OR · Remote
$1.0K/wk
... EdTech products into K-12 schools or districts - Experience managing full sales cycles-from ... Community and considered for future, 100% remote-based openings that align with your skills and ...
Account Executive, SMB - Join Our Remote Talent Community
OR · Remote
$1.0K/wk
... EdTech products into K-12 schools or districts - Experience managing full sales cycles-from ... Community and considered for future, 100% remote-based openings that align with your skills and ...
Customer Success Manager, Large/Enterprise School Districts - Join Our Remote Talent Community
OR · Remote
$1.0K/wk
CUSTOMER SUCCESS MANAGER , LARGE/ENTERPRISE SCHOOL DISTRICTS - JOIN OUR REMOTE TALENT COMMUNITY ... Named one of the most widely used EdTech platforms by the EdTech Top 40 Report, we lead the ...
Customer Success Manager, Large/Enterprise School Districts - Join Our Remote Talent Community
OR · Remote
$1.0K/wk
CUSTOMER SUCCESS MANAGER , LARGE/ENTERPRISE SCHOOL DISTRICTS - JOIN OUR REMOTE TALENT COMMUNITY ... Named one of the most widely used EdTech platforms by the EdTech Top 40 Report, we lead the ...
... community of experienced operators and subject-matter experts provide go-to-market leadership ... Manage full-cycle SaaS sales from qualification through contracting. * Lead tailored product demos ...
... community of experienced operators and subject-matter experts provide go-to-market leadership ... Manage full-cycle SaaS sales from qualification through contracting. * Lead tailored product demos ...
Recognized as a market leader in the EdTech Top 40 Report, Securly delivers award-winning solutions ... to build and manage executive-level relationships across stakeholder groups - Consistent ...
Recognized as a market leader in the EdTech Top 40 Report, Securly delivers award-winning solutions ... to build and manage executive-level relationships across stakeholder groups - Consistent ...
Edtech Community Manager information
What is the difference between Edtech Community Manager vs Edtech Content Coordinator?
| Aspect | Edtech Community Manager | Edtech Content Coordinator |
|---|---|---|
| Primary Role | Builds and manages online communities, engages users, fosters collaboration | Creates, curates, and manages educational content and resources |
| Required Skills | Community engagement, communication, social media management | Content creation, editing, instructional design |
| Work Environment | Online platforms, social media, forums | Content management systems, educational platforms |
| Common Employers | Edtech companies, educational institutions, online learning platforms | Edtech companies, publishers, educational content providers |
The Edtech Community Manager focuses on engaging and growing online learning communities, while the Edtech Content Coordinator concentrates on developing and managing educational content. Both roles are essential in the edtech industry but serve different functions related to user engagement versus content creation.
What are the key skills and qualifications needed to thrive as an Edtech Community Manager, and why are they important?
What is an Edtech Community Manager?
What are some common challenges Edtech Community Managers face when engaging online learner communities?

$1.0K/wk
Other
Medical, Dental, Vision, Retirement, PTO
Re-posted 17 days ago
Job description
CUSTOMER SUCCESS MANAGER, SMALL & MID-MARKET - JOIN OUR REMOTE TALENT COMMUNITY
LOCATION:
Remote - United States
TYPE:
Expression of Interest
ABOUT SECURLY
Securly is a market leader in student safety, wellness, and engagement, trusted by over 20,000 schools and 20 million students worldwide. Recognized by the EdTech Top 40 Report, we offer the most comprehensive and integrated suite of solutions to support the digital learning experience.
With over 1.1 billion web requests and 54TB of data processed daily, Securly operates at a level of impact and scale that few EdTech companies can match-combining technical innovation with mission-driven outcomes.
JOIN OUR REMOTE TALENT COMMUNITY
Note: This is not an active job opening.
We're always looking to connect with high-performing Customer Success Managers who have experience supporting a high volume of EdTech or SaaS customers-typically 200-400 accounts-using digital-first, tech-touch approaches.
By joining our Remote Talent Community, you'll be considered for future openings on our Small & Mid-Market CSM team and prioritized when aligned opportunities become available.
WHAT WE LOOK FOR IN FUTURE SMALL/MID-MARKET CSM HIRES
We regularly seek professionals with:
- Experience in a customer success or customer-facing SaaS role, ideally within EdTech
- A track record of managing 200-400 accounts with digital engagement models
- Familiarity with tools like Gainsight, Salesforce, and customer marketing platforms
- Strength in building scalable workflows for onboarding, renewal, and expansion
- Proactive communication skills and strong organizational habits
- Knowledge of K-12 school cycles and priorities (preferred but not required)
WHO YOU ARE
- A data-driven CSM who thrives in high-volume, process-oriented environments
- Skilled at automating and scaling engagement to reach a broad customer base
- Excited about improving product adoption and retention using tech-forward methods
- Comfortable working independently in a fast-paced, remote-first company
- Motivated to help schools get the most from student wellness and safety tools
WHY JOIN SECURLY (WHEN THE TIME COMES)
If and when a relevant role opens, our full-time team members enjoy:
- Competitive base salary and performance-based incentives
- Comprehensive medical, dental, and vision coverage
- 401(k) with matching contribution
- 12 weeks of fully paid parental leave
- Unlimited PTO, 13 company-paid holidays (U.S.), and a 1-week paid winter break
- $1,000 annual stipend for professional development
- A remote-first culture built on trust, flexibility, and impact
HOW TO APPLY
To express interest, submit your resume and complete the short application. We include a few key questions designed to help you highlight your background and share why you'd be a strong fit for future opportunities.
This is your chance to tell us more about:
- Your experience managing a high volume of accounts in EdTech or SaaS
- Tools and strategies you use to drive scaled engagement
- The type of CSM role you'd be most excited to explore in the future
By applying, you'll be added to our Talent Community and considered for future, 100% remote-based openings that align with your skills and goals. #LI-REMOTE
EQUAL OPPORTUNITY EMPLOYMENT
Securly is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
About Securly
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
San Jose, CA, US
Year founded
2012