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Our Deloitte AI & Engineering team to transform technology platforms, drive innovation, and help make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and reengineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation.

Work you'll do

As a Managed Services Engineer III, you will be responsible for...

Support the operation, monitoring, and maintenance of managed services solutions across application and platform environments 

Analyze incidents, troubleshoot defects, and resolve production issues in accordance with service-level commitments 

Configure, test, and deploy changes, enhancements, and fixes using established release and change-management procedures 

Create and maintain technical documentation, runbooks, support procedures, and issue-resolution records 

Collaborate with client stakeholders and cross-functional teams to track dependencies, escalate risks, and drive issue resolution

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team

Effective written and verbal communication skills

Meticulous attention to detail and quality of work product

Ability to build and sustain professional relationships

Ability to lead projects or workstreams

Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

Strong interpersonal skills and professional demeanor

Ability to meet deadlines

Ability to provide clear guidance to others

The team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Industry Solutions clients seek verticalized solutions that transform how they sell products, deliver services, generate growth, and fulfill mission-critical operations. The Industry Solutions offering delivers integrated business expertise with repeatable scaled technology solutions that are specifically engineered for each sector's IndustryAdvantageTM.

The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

Qualifications

Required:

Bachelor's degree in Computer Science, Engineering, Information Systems, or Business

6+ years of experience in performance engineering, load testing and API validation

Experience tracking project plans, risks, issues, dependencies, and status reporting across multiple workstreams

Experience in JMeter and/or LoadRunner

Experience in EDI testing including IBM ITX

Experience coordinating work across engineering, product, and business stakeholders

Experience supporting software development lifecycle activities, release planning, and production readiness

Limited immigration sponsorship may be available.

Preferred:

Experience in a consulting or professional services environment

Experience supporting cloud-based or enterprise application delivery

Experience preparing project dashboards, reporting, and executive status materials

Experience working in Agile, Scrum, or hybrid delivery environments

Project Management Professional (PMP), Certified ScrumMaster (CSM), or similar certification

Experience supporting financial tracking, resource planning, or vendor coordination

Our Deloitte AI & Engineering team to transform technology platforms, drive innovation, and help make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and reengineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation.

Work you'll do

As a Managed Services Engineer III, you will be responsible for...

Support the operation, monitoring, and maintenance of managed services solutions across application and platform environments 

Analyze incidents, troubleshoot defects, and resolve production issues in accordance with service-level commitments 

Configure, test, and deploy changes, enhancements, and fixes using established release and change-management procedures 

Create and maintain technical documentation, runbooks, support procedures, and issue-resolution records 

Collaborate with client stakeholders and cross-functional teams to track dependencies, escalate risks, and drive issue resolution

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team

Effective written and verbal communication skills

Meticulous attention to detail and quality of work product

Ability to build and sustain professional relationships

Ability to lead projects or workstreams

Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

Strong interpersonal skills and professional demeanor

Ability to meet deadlines

Ability to provide clear guidance to others

The team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Industry Solutions clients seek verticalized solutions that transform how they sell products, deliver services, generate growth, and fulfill mission-critical operations. The Industry Solutions offering delivers integrated business expertise with repeatable scaled technology solutions that are specifically engineered for each sector's IndustryAdvantageTM.

The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

Qualifications

Required:

Bachelor's degree in Computer Science, Engineering, Information Systems, or Business

6+ years of experience in performance engineering, load testing and API validation

Experience tracking project plans, risks, issues, dependencies, and status reporting across multiple workstreams

Experience in JMeter and/or LoadRunner

Experience in EDI testing including IBM ITX

Experience coordinating work across engineering, product, and business stakeholders

Experience supporting software development lifecycle activities, release planning, and production readiness

Limited immigration sponsorship may be available.

Preferred:

Experience in a consulting or professional services environment

Experience supporting cloud-based or enterprise application delivery

Experience preparing project dashboards, reporting, and executive status materials

Experience working in Agile, Scrum, or hybrid delivery environments

Project Management Professional (PMP), Certified ScrumMaster (CSM), or similar certification

Experience supporting financial tracking, resource planning, or vendor coordination