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Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

The Project Manager II (PM II) is accountable for coordinating and managing clients' projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM II role fosters and develops client relationships in support of the laboratory mission.

Essential Duties and Responsibilities:

Project set-up

• Project review in LIMS
• Sets up project
• Adds any project notes (special reporting and invoicing instructions, etc.)
• Reviews project documentation (permits, SOW, QAPP, and purchase/task orders)
• Adds any project documentation to central repository (permits, SOW, QAPP, and purchase/task orders)
• Sets up client for Total Access
• Manages purchase orders, task orders, contracts, and change order requests
• Verifies that lab compound lists and limits meet project requirements for new projects not quoted
• Adds any project specific limits/lists to LIMS
• Deliverable assignment and delivery route
• For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed.
• Communicates project details to operations
• Initiates project kick off call with client and pertinent staff, if needed
• Engages work share labs, service centers, and non-Eurofins Environment Testing

America locations as needed for new projects not quoted

• Works with operations to ensure adequate capacity for incoming work (forecasting)
• Provides updates to operations on upcoming work
• Familiarity with state and national program requirements as it pertains to work mix
• Create bottle orders
• Schedules courier or field sampler, if needed
• Confirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set-up as vendors for new work
• Confirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set-up as vendors for existing work
• Initiates approval process for any subcontract labs not on the approved list
• Generates subcontract paperwork
• Generates accounting software requisition when sending subcontract samples
• Verifies that lab certification meets project requirements
• Verifies that lab compound lists and limits meet project requirements for new quotes
• For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits a helpdesk ticket
• Engages workshare labs, service centers, and non-Eurofins Environment TestingAmerica locations as needed for new quotes
• Provides supporting documentation to client as needed (contact list, bottle table with preservation, etc.)

Sample Receipt

• Communicates any issues to clients for duration of project
• Manages incoming work for Rush and short holds
• Reviews log-in
• Resolves log-in issues with client
• Informs client of any log-in discrepancies
• Sets samples to "available" after review
• Sends client sample receipt confirmation
• Reviews draft invoice
• Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing

Reporting

• Client specific report requirements
• Reviews job list daily and manages due dates
• Communicates any expected delays to clients before the job due date
• Confirms any data anomalies (filtered > dissolved, deviations from historicals, etc.) with operations before submitting to client
• Reviews reports and EDDS before issuing to the client
• Confirms correct report format and EDD format is used
• Creates and issues final report by client due date
• Issues final data packages
• State reporting forms and submission
• DMR forms
• EDD checkers
• Data upload
• Compiles case narratives

Invoicing

• Sets up delivery route
• Reviews final invoice before issuing to client
• Generates credit/debit memos as needed
• Submits credit/debit memos for approval
• Submits approved credit/debit memos to client, if needed
• Submits revised invoices
• Initiates follow up calls to confirm correct invoicing
• Works with collections on A/R follow up
• Regular review of A/R status

Client set-up

• Work with CSM to communicate lab capabilities to the client
• Requests new client review
• Confirms sales assignments with Business Development Manager and Account
• Executives
• Takes new quote requests from clients
• Reviews client contract requirements/coordinates review with CSM, LD, etc.
• Reviews purchase orders
• Submits purchase orders for approval and returns approved orders to client
• Follows up on client terms and credit limit

Account Maintenance

• Follow up calls and visits with clients
• Submits client complaints and participates in corrective action / follow-up as needed
• Communicates client issues / complaints to sales
• Follows up on client requests
• Provides technical support as needed
• Uses company resources to follow up on client requests
• Familiarity with company capabilities and key contacts
• Forward opportunities and leads to sales
• Forecasts upcoming work
• Asks for the next opportunity
• Supports the follow up of quotes/bids for tracking purposes
• Mentors less senior staff on account maintenance
• Area of responsibility (air, regulations, etc.)

Quotes & Proposals

• Initiates project QAPP review with operations, quality assurance, and subcontract labs as needed
• Initiates technical support from operations as needed (special requests, method development, technical review, etc.)
• Quote generation and approvals
• Reviews client quote requests for capabilities, certifications, scope
• Confirms client contracts (if applicable) and pricing
• Determines lab placement for the work
• Confirms that lab certification meets project requirements
• Confirms that lab compound lists and limits meet project requirements
• Creates quotes
• Submits quotes for approval
• Sends quotes to client
• Forecasts quotes
• Provides QAPP/SOW information to the client as needed
• Updates status in LIMS

Basic Minimum Qualifications (BMQ):

Education/Experience (BMQ):

Education:

BS/BA in Chemistry/Sciences (six years related experience may substitute for a degree

Experience:

• Minimum 5 years of client-relationship/customer service experience or Project Management experience
• Prefer 1+ year bench chemist or field experience
• Requires additional lab training in methods and QA across multiple Departments

Ability and/or Skills (BMQ):

• Eurofins Environment Testing America services, products, testing capabilities, technology, production, and support systems
• Program specifications and laboratory procedures
• Environmental regulations
• Process improvement methods
• QA program plan
• Contract compliance
• Laboratory methods and techniques
• Knowledge of the LIMS
• Strong interpersonal skills
• Effective problem-solving skills
• Effective communication skills
• Effective time management skills as demonstrated by successful and timely completion of projects
• Strong organizational skills
• Proven client service skills
• Leadership skills
• Computer skills - using routine software applications, such as
• Outlook, Office, Excel, Word, Access, and PowerPoint.
• Multi-tasking to complete all client requirements, facility requirements, and Eurofins TestAmerica requirements
• Adaptability and flexibility to meet the demands of frequently changing priorities
• Ability to ensure requirements for On Time Delivery are met.
• Effective verbal and written communications for client interactions, facility interactions, and problem resolution.
• Problem resolution-Raise issues and identify obstacles for resolution to meet client needs and requirements. Ensure that the right people are involved with the resolution of issues that cannot be personally resolved.
• Manage conflict resolution.
• Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.
• Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client's technical questions about the project and to effectively communicate project status.

Requirements:

• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Position is full-time Monday - Friday dayshift with overtime as needed.  Candidates currently living within a commutable distance of Knoxville, TN are encouraged to apply.

Salary starting at $62,000/yr. depending on experience

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. we offer excellent benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

*The benefits package offered will vary based on the employee's full-time or part-time regular status.

To learn more about Eurofins, please explore our website www.eurofinsus.com.

We support your development! Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in "Testing for Life," our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins' commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same-serving as a true ESG Enabler.

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market lead...