Ecommerce Writer Jobs (NOW HIRING)

Description:
Job Identification:
• Immediate Supervisor: E-Commerce Manager
• EEOC Class: Laborers and Helpers
• FLSA Status: Non-Exempt
Wage: $20.75/hour.
Job Summary:
The E-Commerce Supervisor is responsible for the direction and supervision of all facets of the of the E-Commerce department towards optimal performance and profitability.
Supervisory Responsibilities:
• Supervises employees, providing coaching and mentorship to optimize productivity, increase
profits, and support the mission.
• Coordinates and oversees the day-to-day workflow of employees.
• Assists the E-Commerce Manager with hiring and training new employees.
• As requested by the E-Commerce Manager, conducts or assists with performance evaluations
that are timely and constructive.
• Assists the E-Commerce Manager with employment actions, including discipline and termination
of employees in accordance with company policy.
Duties/Responsibilities:
• Assists the E-Commerce Manager in monitoring employee performance, identifying and
facilitating opportunities to increase productivity and efficiency.
• Manages inventory and order fulfillment for the Ecommerce Store (E-Books, E-Collectibles and
future ventures.)
• Assists in managing online sales and returns.
• Ensures payment collections of all sold items and ships within expected timeframes.
• Manages customer service issues across all ecommerce sales platforms.
• Provides excellent customer service both internally and externally and facilitates teamwork with
all other departments.
• Supervises all facets of the eBay department.
• Keeps all sales reports and metrics updated daily.
• Drafts, submits, and presents various performance and management reports.
• Conducts self in a safe manner; works cooperatively as a team with warehouse employees to
prevent bodily injuries and property damages.
• Enforces safety practices and procedures and prepares related reports.
• Provides required safety equipment; ensures that all equipment is in working condition.
• Emphasizes careful handling and protective measures to prevent employee injuries or damage
and loss of merchandise.
• Manages conflicts and resolves complaints about or within the facility.
• Ensures that housekeeping, safety, and security is maintained, reports all needed repairs,
problems and/or hazards immediately.
• Responsible for a neat, clean and organized facility.
• Performs other related duties as assigned that would lead to successful operation of
department, team, and/or mission.
Requirements:
Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Ability to speak/read/write proficient English.
• Able to perform basic mathematical functions.
• Excellent customer service and conflict resolution skills.
• Ability to work both independently and collaboratively.
• Works well under pressure and with deadlines; ability to multitask.
• Excellent time management skills with the ability to assign and delegate tasks.
• Excellent organizational skills and attention to detail.
• Honesty, integrity, reliability, punctuality.
• Dependable attendance.
• Wears appropriate protective footwear.
• Strong knowledge of computer software, familiarity with online sales vendors and related
software programs.
• Proficient with Microsoft Office Suite. Outlook and Excel skills required.
• May need to work nights, weekends, and holidays on a rotating basis.
• Thorough knowledge about company's mission, services, and policies.
• Performs other related duties as assigned that would lead to successful operation of
department, team, and/or mission.
Required Experience:
The requirements listed below are representative of the knowledge, skills, and or abilities required for
the position. Individuals must be able to pass a criminal background.
• Background check.
Physical Requirements:
• Visual acuity.
• Color vision.
• Manual dexterity.
• Must be able to walk/stand for up to 8 hours a day.
• Must be able to lift/pull/push up to 50 pounds at times.
• Ability to bend/squat/stoop.
• Ability to perform repetitive movements over long periods of time.
• Free from drug and alcohol abuse.
Additional Info:
Equipment, machines and tools used:
• Hand truck.
• Gaylords.
• Book carts.
• Rolling bins & table.
• Scanner.
• Z-Label printer.
• Cart tipper.
• Cell phone.
• Camera.
• Shipping station (UPS/USPS/FedEx.)
• Computer.
• Cleaning supplies.
Personal Protective Equipment Used - Assigned at orientation/as needed:
• Gloves
• Safety belt
Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.