ZipRecruiter

Log In

1

Ecommerce Support Jobs in Georgia (NOW HIRING)

Career Certified

Be Seen First

E-Commerce Sales and Customer Support Associate

Alpharetta, GA · On-site

$23.50/hr

- E-Commerce Sales and Customer Support Associate-- MCL Division / Department: MCL Reports to (position): Managing Director, MCL Level / Grade: Individual Contributor Location: Alpharetta, GA ...

Innomotics

North America E-Commerce Lead

Alpharetta, GA · Hybrid

$79K - $203K/yr

Alpharetta, GA Innomotics is seeking an E-Commerce & Sales Support Lead for the LV product, reporting to the LV Division North America Head. This role has a direct impact on sales and customer ...

previous pagenext page

Showing results 21-40

All JobsEcommerce Support JobsEcommerce Support Jobs in Georgia

Ecommerce Support information

See Georgia salary details

$9

$15

$22

How much do ecommerce support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for ecommerce support in Georgia is $15.70, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.26 per hour, depending on experience, location, and employer.

What is an ecommerce support?

An Ecommerce Support specialist is a professional who assists customers with their online shopping experience by handling inquiries, resolving issues related to orders, payments, returns, and providing product information. They work to ensure customer satisfaction by communicating through email, chat, or phone and may also troubleshoot website or account problems. Additionally, Ecommerce Support specialists may help improve online store processes by gathering feedback and collaborating with other departments.

What are the key skills and qualifications needed to thrive as an ecommerce support professional?

To thrive as an Ecommerce Support professional, you need strong customer service skills, problem-solving abilities, and familiarity with online retail processes, often supported by prior experience in ecommerce or customer support roles. Proficiency with ecommerce platforms (like Shopify or Magento), CRM systems, and ticketing tools such as Zendesk is typically required. Excellent communication, patience, and multitasking abilities help you manage customer inquiries and resolve issues efficiently. These skills ensure smooth online shopping experiences, foster customer loyalty, and help maintain high service standards in a competitive digital marketplace.

How does an ecommerce support professional typically collaborate with other departments to resolve customer issues?

Ecommerce Support professionals often work closely with teams such as fulfillment, IT, and product management to address customer concerns efficiently. For example, they may coordinate with the warehouse team to resolve shipping delays or partner with IT to troubleshoot website or payment issues. Clear communication and prompt information sharing are key to ensuring customer satisfaction and seamless operations. This collaborative environment helps Ecommerce Support staff quickly escalate and resolve complex issues while gaining valuable cross-functional experience.

What is the difference between Ecommerce Support vs Customer Service Representative?

AspectEcommerce SupportCustomer Service Representative
Required CredentialsBasic technical knowledge, familiarity with ecommerce platformsCommunication skills, customer service experience
Work EnvironmentOnline, ecommerce platforms, remote or officeCall centers, retail stores, remote or office
Employer & Industry UsageOnline retail, ecommerce companiesVarious industries including retail, services
Common Search & ComparisonFocus on online shopping issues, platform supportGeneral customer inquiries, service issues

While both roles involve assisting customers, Ecommerce Support specializes in resolving technical issues related to online shopping platforms and ecommerce transactions. Customer Service Representatives handle a broader range of customer inquiries across various industries. Ecommerce Support requires specific platform knowledge, whereas Customer Service Representatives focus on communication skills and general customer care.

Does ecommerce support pay well?

Ecommerce support roles typically offer average to above-average wages depending on experience, location, and company size. Entry-level positions may start at minimum wage, while experienced support specialists or those with technical skills can earn higher salaries, often supplemented with benefits and bonuses.

What are popular job titles related to Ecommerce Support jobs in Georgia?

For Ecommerce Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Ecommerce Support jobs in Georgia look for?

The top searched job categories for Ecommerce Support jobs in Georgia are:

Ecommerce Support jobs near you
Infographic showing various Ecommerce Support job openings in Georgia as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 91% In-person, and 9% Hybrid job distribution, with an average salary of $32,653 per year, or $15.7 per hour.

eCommerce Operations Coordinator

TRC Talent Solutions

Commerce, GA

Full-time

Posted 27 days ago

Job description

Our client, a concrete equipment manufacturer and dealer, is seeking a detail-oriented eCommerce Operations Coordinator to support and maintain their Shopify-based eCommerce platform. This role is responsible for ensuring accurate product, pricing, and customer access data while supporting day-to-day website operations.

Summary

The ideal candidate is highly organized, excels in Excel and data management, and is comfortable working with website content, customer portals, and reporting. This position plays a key role in supporting digital operations and maintaining a seamless customer purchasing experience.

Responsibilities:

  • Maintain and update products, pricing, and content within Shopify.

  • Manage customer access, permissions, and user accounts.

  • Ensure product, pricing, and purchasing data accuracy across customer locations.

  • Perform data entry, imports, uploads, and bulk updates.

  • Generate reports and assist with reporting automation.

  • Monitor website performance and identify process improvements.

  • Support customer-specific product catalogs and purchasing programs.

  • Collaborate with internal teams to maintain data integrity and operational efficiency.

Requirements:

  • 1-2 years of experience in administrative support, data entry, eCommerce, or a related field (internship/project experience accepted).

  • Strong Microsoft Excel and spreadsheet skills.

  • Excellent attention to detail and data accuracy.

  • Experience managing and validating large datasets.

  • Strong organizational, communication, and problem-solving skills.

  • Ability to manage multiple priorities in a fast-paced environment.

  • Experience with Shopify or other eCommerce platforms preferred.

  • Familiarity with reporting, product catalog management, or customer portals is a plus.

  • Willingness to work onsite.

Equal Opportunity Employer

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner while connecting talented professionals with opportunities to grow their careers.