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Ecommerce Support Jobs in Georgia (NOW HIRING)

Identify opportunities to enhance customer satisfaction and support e-commerce sales. * Accurately document customer interactions in CRM systems. * Meet customer satisfaction, quality, and ...

e-COMMERCE/DEPARTMENT LEAD

Hoschton, GA

$53.75 - $70.25/hr

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce ... Emotional and financial support with free counseling through our Employee Assistance Program and ...

Identify opportunities to enhance customer satisfaction and support e-commerce sales. * Accurately document customer interactions in CRM systems. * Meet customer satisfaction, quality, and ...

Showing results 21-40

Ecommerce Support information

See Georgia salary details

$9

$15

$22

How much do ecommerce support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for ecommerce support in Georgia is $15.70, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.26 per hour, depending on experience, location, and employer.

How does an ecommerce support professional typically collaborate with other departments to resolve customer issues?

Ecommerce Support professionals often work closely with teams such as fulfillment, IT, and product management to address customer concerns efficiently. For example, they may coordinate with the warehouse team to resolve shipping delays or partner with IT to troubleshoot website or payment issues. Clear communication and prompt information sharing are key to ensuring customer satisfaction and seamless operations. This collaborative environment helps Ecommerce Support staff quickly escalate and resolve complex issues while gaining valuable cross-functional experience.

What is the difference between Ecommerce Support vs Customer Service Representative?

AspectEcommerce SupportCustomer Service Representative
Required CredentialsBasic technical knowledge, familiarity with ecommerce platformsCommunication skills, customer service experience
Work EnvironmentOnline, ecommerce platforms, remote or officeCall centers, retail stores, remote or office
Employer & Industry UsageOnline retail, ecommerce companiesVarious industries including retail, services
Common Search & ComparisonFocus on online shopping issues, platform supportGeneral customer inquiries, service issues

While both roles involve assisting customers, Ecommerce Support specializes in resolving technical issues related to online shopping platforms and ecommerce transactions. Customer Service Representatives handle a broader range of customer inquiries across various industries. Ecommerce Support requires specific platform knowledge, whereas Customer Service Representatives focus on communication skills and general customer care.

Does ecommerce support pay well?

Ecommerce support roles typically offer average to above-average wages depending on experience, location, and company size. Entry-level positions may start at minimum wage, while experienced support specialists or those with technical skills can earn higher salaries, especially in competitive markets or with certifications. Overall, pay varies but can be considered reasonable within the customer service and technical support fields.

What is an ecommerce support?

An Ecommerce Support specialist is a professional who assists customers with their online shopping experience by handling inquiries, resolving issues related to orders, payments, returns, and providing product information. They work to ensure customer satisfaction by communicating through email, chat, or phone and may also troubleshoot website or account problems. Additionally, Ecommerce Support specialists may help improve online store processes by gathering feedback and collaborating with other departments.

What are the key skills and qualifications needed to thrive as an ecommerce support professional?

To thrive as an Ecommerce Support professional, you need strong customer service skills, problem-solving abilities, and familiarity with online retail processes, often supported by prior experience in ecommerce or customer support roles. Proficiency with ecommerce platforms (like Shopify or Magento), CRM systems, and ticketing tools such as Zendesk is typically required. Excellent communication, patience, and multitasking abilities help you manage customer inquiries and resolve issues efficiently. These skills ensure smooth online shopping experiences, foster customer loyalty, and help maintain high service standards in a competitive digital marketplace.
What are popular job titles related to Ecommerce Support jobs in Georgia? For Ecommerce Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Ecommerce Support jobs in Georgia look for? The top searched job categories for Ecommerce Support jobs in Georgia are:
Infographic showing various Ecommerce Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $32,653 per year, or $15.7 per hour.

Senior Director, Ecommerce

Publicis Groupe Holdings B.V

Atlanta, GA โ€ข On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago


Job description

Company description
Mars Unitedโ„  Commerce is a global commerce marketing practice that aligns people, technology, and intelligence to make the business of our clients better today than it was yesterday. Our worldwide capabilities coalesce into four key disciplines - Strategy & Analytics, Content & Experiences, Digital Commerce, and Retail Consultancy - that individually deliver unmatched results for clients and collectively give them an unparalleled network of seamlessly integrated functions across the entire commerce marketing ecosystem. These disciplines are powered by our industry-leading technology platform, Marilynยฎ, which helps marketers understand the total business impact of their commerce marketing activation, enabling them to make better decisions, create connected experiences, and drive stronger, measurable results. Learn more at https://www.marsunited.com/.
Overview
Overview
We're looking for a Senior Director, Ecommerce to create impact and help our clients navigate the dynamic, fast-changing Ecommerce landscape. This role owns strategic client relationships, serving as the senior Ecommerce lead and trusted advisor responsible for driving client satisfaction, business growth, and long-term partnership success. This requires understanding emerging areas of Ecommerce and incorporating those insights into strategic recommendations across the Ecommerce ecosystem. This role will have 1-2 direct reports.
Candidates must reside within a commutable distance from our Atlanta or New York offices for a hybrid work schedule.
Responsibilities
The Sr. Director will engage with clients as the strategic Digital Shelf lead on their business:
โ€ข Develop customizable, yet scalable strategic solutions that position our agency as a best-in-class Digital Shelf partner for our clients.
โ€ข Lead a team of functional experts to strategize, execute and measure solutions that are focused on ensuring digital shelf content effectiveness and end-to-end digital shelf support is optimized to enable a connected, seamless shopper experience for our clients' brands and products.
โ€ข Core functions include marketplace assessments, full-scale audits, competitive insights, new product launch support, keyword research, SEO- and AEO-optimized copy development, evergreen and seasonal content development, product data management, and content health analysis.
โ€ข Lead executive workshops, business reviews, capability showcases, and educational programs that elevate client knowledge and influence strategic investment decisions.
โ€ข Lead emerging commerce capabilities including Agentic Commerce, AI visibility, AI search optimization, and governance frameworks that help brands win across AI-powered discovery environments.
โ€ข Evaluate, implement, and maximize commerce technology partners and platforms including content optimization, syndication, analytics, AI visibility, and digital shelf measurement solutions.
โ€ข Partner with cross-functional teams to drive catalog operations, syndication governance, product information management, and content health programs that improve discoverability, conversion, and operational efficiency across retailers.
โ€ข Manage projects towards client budgets, internal billing expectations and P&L goals.
โ€ข Identify and develop incremental growth opportunities through retailer assessments, AI/agentic commerce consulting, audits, workshops, operational optimization, and emerging commerce capabilities.
โ€ข Provide ongoing thought leadership both internally and externally.
Qualifications
What you bring to us:
โ€ข 10+ years experience in Ecommerce, Digital Commerce, Digital Shelf
โ€ข Bachelor's degree in advertising, marketing, or related field
โ€ข Experience with regulated categories - Rx, Pharma, OTC, etc
โ€ข Demonstrated experience in analyzing results, synthesizing data, drawing out insights & implications, and developing insightful and actionable recommendations
โ€ข Sound decision-making skills based in an agency and client setting leveraging industry knowledge
โ€ข Ability to effectively engage and influence a variety of audiences; Confident presenter and clear, persuasive communicator (verbal and written) of complex data/details
โ€ข Desire and ability to work within a cross-functional, team-oriented environment
โ€ข A strong work ethic that is proactive, collaborative, and highly organized
โ€ข Passion for business and dissatisfaction with the status quo - always thinking of ways to improve and grow
Additional information
The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:
Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
Matching Gifts programs
Flexible working arrangements
'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances
The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.
We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits.
Mars Unitedโ„  Commerce is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
If you require accommodation or assistance with the application or onboarding process specifically, please contact usmttacompliance@publicis.com.
All your information will be kept confidential according to EEO guidelines.
Compensation Range: USD $129,485.00 - USD $207,324.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/20/2026.