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Ecommerce Support Manager Jobs in Oregon (NOW HIRING)

Fred Meyer

e-COMMERCE/CLERK- 4:00am Shift

Portland, OR · On-site

$17.25 - $20.75/hr

Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ... Provide support and assistance through direct interaction with minors, individuals with special ...

DHL eCommerce

Support API and integration initiatives, supporting customers and partners throughout onboarding ... e-commerce, product management, technology, or a related field. * Experience in logistics ...

DHL eCommerce

Support business development initiatives, partnerships, and competitive analysis to strengthen DHL ... Conduct presentations and facility tours to demonstrate DHL eCommerce's capabilities and value ...

DHL eCommerce

$85K - $105K/yr

... support long-term customer value and sustainable business results for DHL eCommerce. ESSENTIAL ... Manage customer relationships from Sales perspective, address concerns, and develop tailored ...

DHL eCommerce

... support long-term customer value and sustainable business results for DHL eCommerce. ESSENTIAL ... Manage customer relationships from Sales perspective, address concerns, and develop tailored ...

eCommerce

$175/hr

... manage dual Amazon relationships (Retail and Ads) - Own the US/Canada P&L with a monthly executive cadence; build decision-support, not reporting ## Qualifications - Documented evidence of moving top ...

DHL eCommerce

$98K - $131K/yr

The Sr. Manager DC Air Network Operations is responsible for DHL eCommerce network air performance ... Monitor air capacity and ensure additional air capacity is being secured to continually support ...

Deckers

Sr. UI Developer, eCommerce, HOKA NA

OR · On-site +1

$96K - $130K/yr

... supported, as a whole person, at work and beyond. Together, Every Step is how we continue to ... Job Title: Sr. UI Developer, eCommerce, HOKA NA Reports to: Sr Manager, Digital Technology, ...

DHL eCommerce

$98K - $131K/yr

... process improvements and supporting global financial objectives. ESSENTIAL DUTIES ... Experience in logistics, e-commerce, or transportation industry. * Familiarity with international ...

DHL eCommerce

$85K - $100K/yr

... support and implement vertical market and regional selling opportunities. * Establish target ... Parcel, ecommerce and logistics experience required. * Experience with sales activity reporting ...

Valtech

Shopify Practice Director

OR · On-site +1

This role sits at the intersection of enterprise commerce architecture, active sales engagement ... Evaluate and stay ahead of emerging Shopify platform capabilities (e.g., Shopify Audiences ...

Cordance

Product Marketing Manager

OR · On-site +1

$153K/yr

... e-commerce and thrift retail topics. * Support customer advocacy efforts by identifying and ... Ability to manage multiple projects in a fast-paced environment. * Excellent collaboration skills ...

DHL eCommerce

$67K - $75K/yr

Manage active knowledge base in OneNote for supporting testing/training efforts. * Develop ... eCommerce, we offer our employees, and their dependents benefits and incentives to make them ...

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All JobsEcommerce Support JobsEcommerce Support Manager JobsEcommerce Support Manager Jobs in Oregon

Ecommerce Support Manager information

What is an ecommerce support manager?

Ecommerce Support Managers oversee the customer service and support operations for online retail businesses. They are responsible for ensuring that customers have a smooth shopping experience by managing support teams, handling escalated issues, implementing support processes, and analyzing customer feedback. Their role often involves coordinating with other departments such as IT, logistics, and sales to resolve issues quickly and improve the overall customer journey. Ecommerce Support Managers also use various tools and platforms to track service metrics and optimize support efficiency.

What are the key skills and qualifications needed to thrive as an ecommerce support manager?

To thrive as an Ecommerce Support Manager, you need expertise in customer service operations, a solid understanding of ecommerce platforms, and experience in team leadership, often supported by a relevant degree or equivalent experience. Familiarity with ecommerce software like Shopify, Magento, CRM systems, and ticketing tools such as Zendesk is typically required. Strong problem-solving abilities, excellent communication, and the capacity to manage and motivate teams are crucial soft skills. These competencies ensure efficient support processes, high customer satisfaction, and seamless online shopping experiences.

What are some common challenges faced by an ecommerce support manager, and how can they be addressed?

Ecommerce Support Managers often face challenges such as handling high volumes of customer inquiries, ensuring seamless communication between support teams and other departments, and keeping up with rapidly changing ecommerce technologies. To address these, it’s important to implement efficient ticketing systems, regularly train staff on new tools and processes, and foster a collaborative environment with sales, marketing, and IT teams. Proactively analyzing customer feedback and support trends can also help in identifying recurring issues and improving overall customer satisfaction.

What cities in Oregon are hiring for Ecommerce Support Manager jobs?

Cities in Oregon with the most Ecommerce Support Manager job openings:

Content & Community Lead

Sherwood, OR • On-site

Ironman 4x4 USA ll LLC
See more jobs at Ironman 4x4 USA ll LLCexternal

$65K/yr

Full-time

Re-posted 14 days ago

Job description

CONTENT & COMMUNITY LEAD
Sherwood, OR • Full-time, On-Site • Off-Road & Overland
Build the content and community engine behind a growing off-road and overland brand.
This is a builder's role. Not just content - systems, community, customer trust, dealer support, and the way Ironman 4x4 shows up across North America.
We're not looking for someone to post. We're looking for someone who turns product truth, customer questions, dealer feedback, installs, trips, reviews, and real-world use into content that drives revenue, grows the right audience, and strengthens the brand.
THE ROLE
You'll own the day-to-day content and community rhythm for Ironman 4x4 North America: the content calendar, community engagement, customer proof, dealer support, the UGC pipeline, creator collaborations, and the weekly learning loop.
You'll work across product, ecommerce, sales, creative, and leadership to turn business priorities into content that's useful, accurate, and engaging.
This is a hands-on lead role. You build the engine - you don't manage from above it.
WHAT YOU'LL OWN
  • The content calendar and weekly publishing rhythm
  • Turning customer questions, objections, installs, trips, reviews, and dealer feedback into content
  • Technical accuracy, in coordination with product experts
  • Content that supports product pages, email/SMS, campaigns, and conversion paths
  • Daily community engagement - comments, DMs, sentiment, questions, feedback
  • Monthly dealer content packs and campaign-specific assets
  • The UGC and customer-proof pipeline: sourcing, permissions, deployment
  • Creator, influencer, and brand collaborations, plus podcast and stage follow-up
  • AI and modern tooling to move faster: briefs, transcripts, captions, variants, reporting
  • A simple weekly scorecard and learning loop

YOUR FIRST 90 DAYS
  • A reliable weekly content calendar running
  • A clear process for validating ideas before capture and edit
  • A daily community engagement rhythm
  • The first monthly dealer content pack shipped
  • A customer-proof / UGC pipeline underway
  • A working rhythm with product, ecommerce, sales, creative, and leadership
  • Baseline reporting: audience quality, engagement, sentiment, consistency, organic traffic, conversion support
  • A system for turning one source into multiple useful assets

HOW WE MEASURE IT
We care less about vanity metrics and more about whether content helps the customer and the business: qualified audience growth, useful engagement, positive sentiment, questions answered well, dealers equipped, and consistent publishing. Views matter - but views alone aren't the scoreboard.
OUR VALUES
INTEGRITY We do what we say. We make accurate claims and protect customer trust. If we don't know something, we find the answer instead of guessing.
GRIT This is a builder role. Some days are messy and priorities shift. We stay steady and keep moving.
CONTINUOUS IMPROVEMENT Better hooks, better education, better dealer support, better systems. The work can always get better.
SERVICE Content serves the customer, not just the algorithm - and connects product, sales, ecommerce, dealers, and creative.
EXECUTION Ideas matter, execution wins. We need someone who ships, learns, and keeps the rhythm moving.
OWNERSHIP Take responsibility for the system, not just the task. If it's unclear, clarify it. If it's broken, surface it. If it can be better, help make it better.
YOU MIGHT BE A FIT IF YOU
  • Have 3-6 years in content, social, community, brand, ecommerce, creator, automotive, outdoor, or enthusiast marketing
  • See content as a business engine, not a publishing function
  • Love the outdoors, vehicles, gear, and enthusiast communities - or are genuinely hungry to learn
  • Can turn product information into useful, engaging content
  • Are organized enough to run a calendar without becoming a calendar clerk
  • Use customer questions, reviews, DMs, and sales feedback as content inputs
  • Can work with a shooter/editor, product experts, ecommerce, and sales without dropping details
  • Are comfortable using AI and modern tools to move faster
  • Build systems, not just one-off posts
  • Take direct feedback and use it to sharpen the work

THIS ISN'T THE ROLE IF YOU
  • Only want to manage social posts
  • Want pure strategy without hands-on execution
  • Need every idea handed to you before you move
  • Measure success only by views, likes, or followers
  • Don't enjoy the outdoors, vehicles, gear, or enthusiast communities
  • Prefer polished brand content over useful customer education
  • Aren't interested in AI, tools, and operating systems
  • Struggle with ownership, follow-through, or direct communication

WHO WE'RE LOOKING FOR
A builder. Someone who sees a comment thread, a dealer objection, a product feature, or a customer install and knows there's a story there. Someone who can take one shoot and create a dozen useful assets. Someone who gets that a strong content engine is part creative, part community, part product education, part ecommerce support, and part operating discipline - with the taste, grit, and curiosity to pull it together.
HOW TO APPLY
Send us:
  • A short note on why this role fits you
  • Your resume
  • 3-5 examples of content, campaigns, or community work you've helped create
  • One example of how you turned customer insight, performance data, or feedback into better content
  • Optional but encouraged: pick one Ironman 4x4 product or category and tell us the first content idea you'd test
  • Salary plus ability to earn 25% in bonus

Ironman 4x4 is growing in North America.
This role shapes how the brand shows up, how customers learn, how dealers get supported, and how the community gets stronger.
If you love the outdoors and love to build, we want to hear from you.

Apply