Ecommerce Support Associate Jobs (NOW HIRING)

The Associate eCommerce Manager will help drive growth across Amazon, Wayfair, and direct-to-consumer channels. This role manages day-to-day marketplace performance, improves product content and conversion, coordinates promotions and launches, and uses data to identify opportunities across sales, traffic, pricing, assortment, and visibility.

This is a hands‑on role for someone who understands marketplace operations, is comfortable working in Amazon Vendor Central, and can turn performance insights into clear actions.

Our marketplace and direct-to-consumer channels are an important part of how customers discover and purchase our products. The person in this role will help ensure those channels are accurate, well‑managed, and positioned for growth.

By improving listings, coordinating campaigns, monitoring performance, and partnering across teams, the Associate eCommerce Manager will directly support stronger customer experiences, better conversion, and reliable marketplace execution.

• Manage day-to-day performance across Amazon, Wayfair, and direct-to-consumer channels.
• Support marketplace growth initiatives focused on sales, traffic, conversion, pricing, promotions, assortment, and visibility.
• Maintain and optimize product listings, product detail pages, Amazon Store content, imagery, copy, A+ Content, and SEO.
• Coordinate product launches, seasonal promotions, campaigns, and major marketplace events.
• Manage key Amazon Vendor Central activities, including purchase orders, item setup, catalog maintenance, forecasting coordination, chargebacks, shortages, and issue resolution.
• Partner with internal teams to support inventory availability, accurate pricing, in‑stock performance, and overall operational health.
• Analyze marketplace results and provide regular reporting, insights, and recommendations.
• Monitor competitive activity, marketplace trends, risks, and growth opportunities.
• Work closely with Product Development, Marketing, Planning, and Finance.
• Provide direction and support to team members involved in marketplace execution.

• You have a Bachelor's degree in Business, Marketing, eCommerce, or a related field, or an equivalent combination of education and relevant work experience.
• You have 3–5 years of experience in an eCommerce environment, preferably supporting or managing marketplace channels.
• You have experience managing or supporting eCommerce marketplace channels.
• You have hands‑on experience with Amazon Vendor Central.
• You understand marketplace performance metrics, including sales, traffic, conversion, and operational health.
• You can analyze data and turn findings into practical recommendations.
• You have experience with product listings, content optimization, SEO, promotions, pricing, or digital merchandising.
• You are organized, detail-oriented, and able to manage multiple priorities and deadlines.
• You communicate clearly and work effectively across teams.
• Experience with Amazon, Wayfair, direct-to-consumer eCommerce, or indirect team leadership is preferred.

• Be Part Of a Dynamic, Supportive Team : We value collaboration and celebrate success together.
• Grow Your Career : We support professional development and offer opportunities to expand your skills.
• Make an Impact : Your work will contribute to making a difference in the lives of children, educators, and parents around the world by supporting the financial health of a company that creates innovative and educational products that inspire learning and creativity.
• Enjoy Competitive Benefits, Including:
  • 12 Paid Holidays : Including Christmas Eve and the Day After Thanksgiving so you can enjoy more time with family.
  • Generous PTO Accrual : Because work‑life balance matters.
  • Paid Parental Leave : Support for growing families.
  • Volunteer Time Off : Give back to the community while getting paid.
  • Generous 401(k) Company Match : Helping you plan for your future.
  • Educational Assistance : Invest in your career growth with tuition reimbursement.
  • Comprehensive Benefits : Medical, dental, and vision coverage starting the first of the month following your date of hire.

At Children's Factory, we create inspired spaces for imagination and learning. For over 40 years, we've been a leading manufacturer and distributor of high‑quality products for child development centers, preschools, and elementary education.

Simply put- We provide GROWN UPS with the products and resources KIDS need to inspire imagination, build confidence, and develop lifelong learning skills. We do more than just make great products. We make a positive impact on the lives of the children and educators who use them.

Each and every member of our team plays a pivotal role in helping children all over the world thrive and discover their full potential. We are looking for problem solvers, difference makers, and challenge takers. People who share our passion for education, and who want to make a difference in the world.

Children's Factory is an Excelligence Company. Excelligence is an Equal Employment Opportunity (EEO) Employer. We are committed to providing equal employment opportunities to all employees, employment applicants and other covered persons without regard to unlawful considerations of race, color, religion or creed, gender, sex, pregnancy, gender identity or expression, sexual orientation, marital status, national origin or ancestry, ethnicity, citizenship status, genetic information, military or veteran status, age, physical or mental disability, or any other classification protected by applicable local, state, or federal laws.