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Ecommerce Operations Manager Jobs in New York (NOW HIRING)

Aquent

E-Commerce Operations Project Manager

Manhattan, NY · On-site

$60.13 - $66.81/hr

Manage day-to-day global e-commerce operations, ensuring smooth execution across digital platforms and alignment with global market strategies. * Serve as the primary connector between the Site ...

Fotile America LLC

E-commerce Manager

Parsippany, NJ · On-site

... operations and resources. 3. Formulate and enforce channel policies for pricing, promotions ... effective ecommerce marketing strategies. 11. Coordinate with Customer Service Team to manage ...

Lifetime Brands

eCommerce Coorindator

Garden City, NY · On-site

$65K - $75K/yr

Ownership of performance, and day-to-day management, coordination and execution of site's content operations and customer experience. * Manage e-commerce marketing calendar that includes homepage ...

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Ecommerce Operations Manager information

See New York salary details

$33.9K

$69.4K

$129.6K

How much do ecommerce operations manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for ecommerce operations manager in New York is $69,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,900.00 and $84,800.00 per year, depending on experience, location, and employer.

What does an ecommerce operations manager do?

An Ecommerce Operations Manager oversees the daily operations of an online retail business. Their responsibilities include managing order processing, inventory, logistics, and customer service to ensure smooth and efficient online transactions. They also coordinate with marketing, IT, and warehouse teams to optimize the customer experience and streamline fulfillment processes. Additionally, they analyze performance data to identify areas for improvement and implement strategies to increase sales and operational efficiency.

What are the key skills and qualifications needed to thrive as an ecommerce operations manager?

To thrive as an Ecommerce Operations Manager, you need expertise in supply chain management, inventory control, order fulfillment, and a strong understanding of e-commerce platforms, typically supported by a relevant degree or experience. Familiarity with tools like Shopify, Magento, ERP systems, analytics platforms, and certifications in logistics or project management are highly valuable. Exceptional organizational skills, problem-solving abilities, and strong communication are critical soft skills for coordinating teams and handling customer issues. These skills and qualifications ensure seamless operations, drive customer satisfaction, and support business growth in a competitive online marketplace.

What are some common challenges faced by ecommerce operations managers, and how can they be overcome?

Ecommerce Operations Managers often encounter challenges such as coordinating logistics across multiple platforms, maintaining inventory accuracy, and ensuring timely order fulfillment. Navigating rapidly changing customer demands and supply chain disruptions can also pose difficulties. These challenges are best addressed by leveraging robust inventory management systems, fostering close communication with warehouse and customer service teams, and regularly analyzing performance metrics to identify areas for improvement. Proactive problem-solving and adaptability are key to excelling in this dynamic environment.

What is the difference between Ecommerce Operations Manager vs Ecommerce Merchandiser?

AspectEcommerce Operations ManagerEcommerce Merchandiser
Primary FocusOverseeing daily online store operations, logistics, and order fulfillmentPlanning and executing product presentation, pricing, and promotional strategies
Required SkillsLogistics, supply chain management, data analysisVisual merchandising, marketing, product placement
Work EnvironmentOperations teams, logistics providers, customer serviceMarketing teams, creative departments, product teams
Common CertificationsSupply Chain certifications, eCommerce platform trainingDigital marketing, visual merchandising certifications

The Ecommerce Operations Manager primarily manages the backend processes ensuring smooth order fulfillment and logistics, while the Ecommerce Merchandiser focuses on product presentation and promotional strategies to drive sales. Both roles are essential in eCommerce but serve different functions within the online retail environment.

What are the most commonly searched types of Ecommerce Operations jobs in New York?

The most popular types of Ecommerce Operations jobs in New York are:

What cities in New York are hiring for Ecommerce Operations Manager jobs?

Cities in New York with the most Ecommerce Operations Manager job openings:

Infographic showing various Ecommerce Operations Manager job openings in New York as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $69,423 per year, or $33.4 per hour.

E-Commerce Operations Manager

NetCost Market

Brooklyn, NY • On-site

Full-time

Posted yesterday

New

Job description


E-Commerce Operations Manager 

Company Overview:

At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community.

Job Duties and Responsibilities:

E-commerce Operations Manager will be responsible for overseeing the day-to-day operations of our online sales, ensuring the smooth execution of orders, inventory management, customer service, logistics, and process optimization. This role will require an individual with strong organizational and leadership skills, as well as the ability to identify and implement improvements to optimize operational efficiency in a fast-paced environment. 

  • Oversee and optimize day-to-day operations of the company’s e-commerce platform
  • Monitor product listings, ensure accurate product descriptions, images, and prices.
  • Troubleshoot and resolve any issues related to orders, returns, and customer service.
  • Monitor and manage inventory levels to ensure stock availability
  • Ensure timely and accurate delivery.
  • Develop timely and accurate volume and financial forecasts to manage product availability with merchandising and buyers.
  • Collaborate with marketing, IT, and customer service teams to drive e-commerce growth.
  • Lead and manage a team of e-commerce associates.
  • Provide training and support to team members on new tools, technologies, and processes.
  • Ensure a seamless and user-friendly shopping experience across all devices (desktop, mobile).
  • Monitor customer feedback and reviews and take action to improve satisfaction levels.
  • Analyze e-commerce metrics, including sales data, traffic, conversion rates, and customer behavior.
  • Generate regular reports to assess business performance and identify opportunities for growth.
  • Continuously assess and improve e-commerce processes to drive efficiency and reduce costs.
  • Identify and implement new tools and systems to streamline operations.
  • Help manage the e-commerce operations budget, ensuring that costs are controlled, and financial targets are met.
  • Lead, develop, and ensure implementation of ecommerce strategies that are aligned with overall business strategies, and that support achievement of profitable ecommerce sales objectives
  • Maintain a well-organized and efficient workspace to support smooth day-to-day operations.
  • Ensure compliance with legal and regulatory requirements related to e-commerce.
  • Conduct internal audits to ensure department adherence to operational standards and compliance requirements.
  • Investigate internal and customer complaints to assess what occurred and determine whether the department followed all applicable federal, state, and internal company policies and procedures.


Preferred Qualifications: 

  • Bachelor’s degree preferred
  • 5+ years of experience in retail experience, management experience a plus
  • Strong competency in creating engaging training content and learning tools, including digital/e-learning content
  • Strong written and verbal, communication, and presentation skills
  • Ability to develop and implement creative approaches to training programs that drive tangible results
  • Ability to implement strategies, measure impact, and make necessary adjustments to achieve objectives
  • Ability to analyze customer-related data and draw conclusions leading to improvement recommendations
  • Strong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities
  • English proficiency is required; Russian language skills are preferred.


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