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Ecommerce Manager Jobs in Portland, ME (NOW HIRING)

ScaleJet

Customer Service Manager

Long Island, ME · On-site

Customer Service Manager Kyiv, Kyiv City, Ukraine About the Job Our client, an international e-commerce company with a strong presence in the USA, is seeking a highly experienced and proactive ...

New

ScaleJet

Amazon PPC Team Lead

Long Island, ME · On-site

Minimum 3 years of proven experience in Amazon PPC advertising, preferably within the Ecommerce industry * Strong leadership skills with experience in managing and leading a team of PPC specialists.

New

Showcase

Store Assistant Manager

South Portland, ME · On-site

$17 - $23/hr

The Assistant Manager position will bring out and foster your entrepreneurial spirit. The role of ... Showcase is continuing to expand with a successful ecommerce business at ShopAtShowcase.com.

Showcase

Store Assistant Manager

South Portland, ME

$19 - $22/hr

The Assistant Manager position will bring out and foster your entrepreneurial spirit. The role of ... Showcase is continuing to expand with a successful ecommerce business at ShopAtShowcase.com.

Showcase

Store Assistant Manager

South Portland, ME

$19 - $22/hr

The Assistant Manager position will bring out and foster your entrepreneurial spirit. The role of ... Showcase is continuing to expand with a successful ecommerce business at ShopAtShowcase.com.

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All JobsEcommerce JobsEcommerce Manager JobsEcommerce Manager Jobs in Portland, ME

Ecommerce Manager information

See Portland, ME salary details

$23.9K

$80K

$126.6K

How much do ecommerce manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for ecommerce manager in Portland, ME is $80,030.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $99,600.00 per year, depending on experience, location, and employer.

What is an ecommerce manager?

E-commerce managers oversee all online activities for a business, including advertising, marketing, and web maintenance. As an e-commerce manager, you are in charge of all aspects of web design and development, including marketing and sales. Other responsibilities include managing the online staff, working directly with shipping companies and suppliers, and addressing customer service issues. You need business, information technology, and marketing experience to excel in this career. Strong communication skills are also a must.

What does an ecommerce manager do?

An Ecommerce Manager is responsible for overseeing and driving the online sales of a business. They manage the company’s ecommerce website, coordinate digital marketing strategies, and analyze data to improve sales performance. Their duties include optimizing the online shopping experience, managing product listings, ensuring smooth order fulfillment, and collaborating with other departments to achieve sales targets. Ecommerce Managers also stay up-to-date with industry trends and technologies to keep the business competitive.

What are the key skills and qualifications needed to thrive as an ecommerce manager, and why are they important?

To thrive as an Ecommerce Manager, you need expertise in digital marketing, sales analytics, and online merchandising, often backed by a degree in business, marketing, or a related field. Proficiency with ecommerce platforms (like Shopify or Magento), analytics tools (such as Google Analytics), and experience with SEO/SEM are typically required. Strong leadership, problem-solving abilities, and excellent communication skills help drive team performance and create positive customer experiences. These skills are crucial for optimizing online sales, managing digital storefronts, and achieving business growth in a competitive online marketplace.

How does an ecommerce manager typically collaborate with other departments to drive online sales?

An Ecommerce Manager frequently works cross-functionally with departments like marketing, IT, customer service, and logistics. They coordinate with marketing to plan promotions and digital campaigns, partner with IT to ensure the website’s performance and user experience, and work with logistics to streamline order fulfillment and shipping. Regular communication and collaboration are essential to align strategies, address challenges quickly, and ensure a seamless shopping experience for customers. This teamwork is key to achieving sales targets and growing the online business.

What is the difference between Ecommerce Manager vs Digital Marketing Manager?

AspectEcommerce ManagerDigital Marketing Manager
Primary FocusOverseeing online sales, website management, and product listingsDeveloping and executing online marketing campaigns to drive traffic and brand awareness
Required SkillsE-commerce platforms, sales analytics, website optimizationSEO, SEM, content marketing, social media strategy
Work EnvironmentRetail or e-commerce companies, online retail platformsMarketing agencies, corporate marketing departments
Common CertificationsGoogle Analytics, Shopify, Adobe Commerce certificationsGoogle Ads, HubSpot, Facebook Blueprint certifications

The Ecommerce Manager primarily focuses on managing online sales channels, website performance, and product listings, ensuring a seamless shopping experience. In contrast, the Digital Marketing Manager concentrates on creating marketing strategies to attract visitors and increase brand visibility. Both roles often collaborate but serve different core functions within the online business ecosystem.

Does ecommerce manager pay well?

Ecommerce managers typically earn a competitive salary that varies based on experience, location, and company size. According to industry data, the median annual pay ranges from $70,000 to over $120,000, with higher salaries often linked to strong skills in digital marketing, analytics, and platform management. Many roles also include performance bonuses and benefits.
More about Ecommerce Manager jobs

What are the most commonly searched types of Ecommerce jobs in Portland, ME?

The most popular types of Ecommerce jobs in Portland, ME are:

What cities near Portland, ME are hiring for Ecommerce Manager jobs?

Cities near Portland, ME with the most Ecommerce Manager job openings:

Ecommerce Manager jobs near you
Infographic showing various Ecommerce Manager job openings in Portland, ME as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $80,030 per year, or $38.5 per hour.

Customer Service Manager

ScaleJet

Long Island, ME • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Manager

Kyiv, Kyiv City, Ukraine

About the Job

Our client, an international e-commerce company with a strong presence in the USA, is seeking a highly experienced and proactive Customer Service Manager to lead and scale its remote Customer Care team.

This is a full-time remote position for a hands-on leader who can build efficient customer support operations, manage and mentor a team of Customer Care Specialists, and ensure an exceptional end-to-end customer experience in a direct-to-consumer e-commerce environment.

The company is dedicated to transforming family fun with innovative and safety-first trampolines. Founded by parents, for parents, its mission is to craft high-quality trampolines that bring joy and peace of mind to families everywhere.

As a direct-to-consumer brand with its own logistics and delivery network, the company places a strong emphasis on customer education, post-purchase support, and technical assistance related to product assembly and installation. Exceptional customer service is a core value, supported by comprehensive warranties, including natural disaster protection.

This role is ideal for someone who thrives in building structured processes, enjoys improving systems, and has deep experience supporting technically complex, self-assembly products in e-commerce.

Key Responsibilities

  • Lead, manage, and mentor a remote team of Customer Care Specialists.
  • Design, implement, and continuously improve customer service workflows, policies, and SOPs.
  • Own the full customer support lifecycle: pre-sale questions, order management, shipping issues, delivery coordination, warranties, returns, and post-installation support.
  • Build and optimize processes for handling technical support cases related to product assembly, missing or damaged parts, and installation challenges.
  • Act as an escalation point for complex, sensitive, or high-priority customer issues.
  • Collaborate closely with Operations, Logistics, Warehouse, and Product teams to resolve delivery and technical issues efficiently.
  • Monitor team performance using KPIs (issue resolution time, ticket backlog, quality scores, etc.) and implement improvements.
  • Ensure accurate and consistent CRM usage, reporting, and documentation across the team.
  • Identify recurring customer issues and proactively suggest product, documentation, or process improvements.
  • Train the team on communication standards, de-escalation techniques, and technical product knowledge.
  • Represent the customer voice internally and advocate for an excellent customer experience at all levels.

Requirements

  • Proven experience as a Customer Service Manager / Customer Support Manager in e-commerce.
  • Mandatory experience with direct-to-consumer brands that manage their own shipping and delivery.
  • Strong background in technical customer support for products that require home assembly or installation (e.g., furniture, fitness equipment, electronics, outdoor equipment, etc.).
  • Demonstrated ability to build, document, and scale customer service processes and systems.
  • Previous people management experience (leading, coaching, and developing support teams).
  • Fluent English with strong verbal and written communication skills (US market).
  • Deep understanding of CRM platforms, ticketing systems, and call management tools.
  • Highly organized, analytical, and process-driven mindset.
  • Calm, empathetic leader with excellent problem-solving and decision-making skills.
  • Comfortable working in a fast-paced, growing e-commerce environment.

Nice to Have

  • Experience working with Amazon FBM Company
  • Experience working with warranty claims and replacement parts processes.
  • Experience scaling customer support teams in growing startups.

Our Benefits

  • Work for a market-proven, fast-growing e-commerce company.
  • Competitive salary based on experience.
  • Fully remote work.
  • High level of ownership and influence over customer service operations.
  • Supportive, collaborative work environment.
  • Opportunity to build and lead a customer service system with real impact.

Apply