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Ecommerce Fraud Investigator Jobs (NOW HIRING)

JCPenney

Ecommerce Fraud Manager

Dallas, TX · On-site

$104 - $173/hr

Overview Ecommerce Fraud Manager Position Summary: The Ecommerce Fraud Manager is responsible for ... Collaborate with IT, customer service, finance, and legal teams to investigate and resolve fraud ...

New

Catalyst Brands

Ecommerce Fraud Manager

Dallas, TX · On-site

$103K - $172K/yr

... investigate and resolve fraud cases. • Manage relationships with third-party fraud detection vendors and payment processors. • Conduct regular audits of ecommerce transactions and systems to ...

Catalyst Brands

Ecommerce Fraud Manager

Dallas, TX · On-site

$103K/yr

... investigate and resolve fraud cases. • Manage relationships with third-party fraud detection vendors and payment processors. • Conduct regular audits of ecommerce transactions and systems to ...

Jdgroupnam

E-Commerce Fraud Manager

Indianapolis, IN · On-site

OPEN TO REMOTE The E-Commerce Fraud Manager supports the Profit & Asset Protection team to minimize ecommerce fraud and chargebacks. This role requires a strategic leader who is innovative for the ...

Stripe

Payments Fraud Investigator

OR · On-site +1

Experience in payments, e-commerce, social media, or fintech, mitigating digital or card-not-present fraud * Experience investigating and mitigating card testing and account takeover attacks

Stripe

Payments Fraud Investigator

Experience in payments, e-commerce, social media, or fintech, mitigating digital or card-not-present fraud * Experience investigating and mitigating card testing and account takeover attacks

United Community Bank

Fraud Investigator I

Greenville, SC · On-site

$19.10/hr

The Fraud Investigator I plays a key role in protecting the bank and its customers from financial ... Prepare and submit required reports (e.g., IC3) in accordance with internal guidelines. * Prepare ...

United Community Bank

Fraud Investigator I

Greenville, SC · On-site

$19.10 - $28.52/hr

Overview The Fraud Investigator I plays a key role in protecting the bank and its customers from ... Prepare and submit required reports (e.g., IC3) in accordance with internal guidelines. * Prepare ...

Menards

Fraud Prevention Representative

Eau Claire, WI · On-site

$15.25 - $19.75/hr

The E-commerce Fraud Prevention Representatives are immediately responsible for reviewing orders for potentially fraudulent activity on Menards.com or through our online or integrated systems.

Menards, Inc.

Fraud Prevention Representative

Eau Claire, WI · On-site

$15.25 - $19.75/hr

The E-commerce Fraud Prevention Representatives are immediately responsible for reviewing orders for potentially fraudulent activity on Menards.com or through our online or integrated systems.

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How much do ecommerce fraud investigator jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for ecommerce fraud investigator in the United States is $30.83, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $35.34 per hour, depending on experience, location, and employer.

What does an ecommerce fraud investigator do?

An Ecommerce Fraud Investigator monitors transactions, analyzes suspicious activities, and detects fraudulent behavior in online retail environments. They use data analysis tools, fraud detection software, and investigative techniques to identify fraudulent orders, chargebacks, and account takeovers. Investigators collaborate with customer service, risk management, and law enforcement to prevent fraud and reduce financial losses. Their goal is to protect the business and its customers while ensuring secure online transactions.

What are the key skills and qualifications needed to thrive as an ecommerce fraud investigator?

To thrive as an Ecommerce Fraud Investigator, you need strong analytical skills, attention to detail, and a background in risk management or criminal justice, often supported by relevant bachelor's degrees or equivalent experience. Familiarity with fraud detection platforms, data analytics tools (such as SQL or Excel), and knowledge of payment processing systems are commonly required, with certifications like CFE (Certified Fraud Examiner) being desirable. Outstanding problem-solving abilities, critical thinking, and effective communication skills help investigators collaborate across teams and resolve cases efficiently. These abilities are essential for identifying fraudulent activity, preventing losses, and maintaining trust within ecommerce platforms.

What are some common challenges an ecommerce fraud investigator faces in their daily work?

Ecommerce Fraud Investigators routinely face challenges such as rapidly evolving scam tactics and the need to analyze large volumes of transactions for suspicious activity. Staying updated with the latest fraud schemes while ensuring swift and accurate assessments can be demanding, especially during high-traffic shopping periods. Collaborating with customer service, IT, and legal teams is also common, as quick coordination is crucial for resolving cases and minimizing potential losses. Overcoming these challenges requires adaptability, strong communication skills, and a proactive approach to continuous learning in the fraud prevention space.

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Ecommerce Fraud Investigator jobs near you
Infographic showing various Ecommerce Fraud Investigator job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $64,132 per year, or $30.8 per hour.

Ecommerce Fraud Manager

JCPenney

Dallas, TX • On-site

$104 - $173/hr

Other

Posted 3 days ago

New

JCPenney rating

5.5

Company rating: 5.5 out of 10

Based on 678 frontline employees who took The Breakroom Quiz

14th of 21 rated department stores

Job description

Overview

Ecommerce Fraud Manager

Position Summary:
The Ecommerce Fraud Manager is responsible for developing, implementing, and managing strategies to detect, prevent, and mitigate fraudulent activities across the company’s online sales channels. This role ensures the integrity of transactions, protects revenue, and safeguards customer trust by leveraging data analytics, fraud detection tools, and cross-functional collaboration.

Key Responsibilities
  • Develop and maintain fraud prevention policies, procedures, and best practices for ecommerce transactions.
  • Monitor real-time and post-transaction fraud detection systems to identify suspicious activity.
  • Analyze fraud trends, patterns, and emerging threats to proactively adjust prevention strategies.
  • Collaborate with IT, customer service, finance, and legal teams to investigate and resolve fraud cases.
  • Manage relationships with third-party fraud detection vendors and payment processors.
  • Conduct regular audits of ecommerce transactions and systems to ensure compliance with internal controls and regulatory requirements.
  • Train and educate internal teams on fraud awareness and prevention techniques.
  • Analyze and synthesize research findings into key insights for stakeholders
  • Lead incident response for significant fraud events, including root cause analysis and corrective actions.
  • Stay current with industry developments, fraud schemes, and relevant legislation.
  • Ability to drive continuous process improvements and handle multiple priorities
  • Ability to analyze situations, negotiate and make decisions in a fast-paced environment
Qualifications
  • Bachelor’s degree in Business, Finance, Risk Management, or related field (Master’s preferred).
  • 5+ years of experience in ecommerce fraud prevention, risk management, eCommerce platforms, or related role.
  • Strong knowledge of payment systems, chargeback processes, and fraud detection tools.
  • Proficiency in data analysis and reporting (Excel, SQL, BI tools).
  • Excellent problem-solving, analytical, and decision-making skills.
  • Strong communication and interpersonal skills for cross-functional collaboration.
  • Experience managing teams and projects in a fast-paced ecommerce environment.
  • Strong organizational and project management skills
  • Preferred exposure to Retail eCommerce/CNP environments.
Key Competencies
  • Attention to detail and accuracy
  • Strategic thinking and proactive risk mitigation
  • Ability to work under pressure and meet deadlines
  • Ethical judgment and confidentiality
  • Continuous learning mindset
  • Excellent time management skills, able to work independently and prioritize
Pay Range

USD $103,500.00 - USD $172,500.00 /Yr.

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