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Ecommerce Customer Service Remote Jobs in Santa Rosa, CA

Essential Oxygen

Marketing Analytics Manager

Novato, CA · Remote

Maintain and improve reporting systems that support strategic decision-making across the marketing and e-commerce organization. Consumer Insights & Market Intelligence * Analyze customer behavior and ...

Zenni Optical

Research & Insights Analyst

Novato, CA · Remote

$300/day

... CRM, and the Executive Team. If based in the Bay Area, this role requires occasional in-office ... Background in e-commerce, DTC, retail, or consumer products * Experience with digital analytics ...

HMG Careers

Remote Sales and Service Advisor

Napa, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Novato, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Napa, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Tomales, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Angwin, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Santa Rosa, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Woodacre, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Ecommerce Customer Service Remote information

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How much do ecommerce customer service remote jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for ecommerce customer service remote in Santa Rosa, CA is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote ecommerce customer service representatives, and how can they be managed?

Remote ecommerce customer service representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying updated on rapidly changing product information. To manage these, it's important to develop strong organizational skills, leverage available communication tools, and participate in regular team meetings or trainings. Establishing a dedicated workspace and setting clear boundaries can also help maintain focus and productivity while working remotely.

What are the key skills and qualifications needed to thrive as an Ecommerce Customer Service Remote, and why are they important?

To thrive as an Ecommerce Customer Service Remote, you need strong communication skills, problem-solving abilities, and familiarity with online retail platforms, typically supported by a high school diploma or equivalent. Proficiency with CRM systems, helpdesk software, and order management tools is commonly required. Patience, empathy, and the ability to work independently help you stand out in this role. These skills ensure effective customer support, maintain brand reputation, and contribute to customer satisfaction in a competitive online marketplace.

What is the difference between Ecommerce Customer Service Remote vs Ecommerce Support Specialist?

AspectEcommerce Customer Service RemoteEcommerce Support Specialist
CredentialsBasic customer service skills, sometimes CRM software knowledgeCustomer service skills, technical troubleshooting knowledge
Work EnvironmentRemote, online communication platformsRemote or on-site, depending on company
Industry UsageCommon in online retail and marketplacesUsed in e-commerce platforms, online stores
Search & Comparison IntentHigh overlap, often searched interchangeablyRelated but more technical support focus

Both roles involve assisting online shoppers, but Ecommerce Customer Service Remote primarily handles customer inquiries and order issues, while Ecommerce Support Specialist may also troubleshoot technical problems. The roles often overlap in skills and work environment, making them closely related in the e-commerce industry.

What does an Ecommerce Customer Service Remote employee do?

An Ecommerce Customer Service Remote employee assists online shoppers by answering questions, resolving issues, and processing orders or returns—all from a remote location. They communicate with customers via email, chat, or phone to ensure a positive shopping experience. Their responsibilities may include tracking shipments, handling complaints, and providing product information. This role requires strong communication skills and the ability to multitask effectively while working independently.
What are popular job titles related to Ecommerce Customer Service Remote jobs in Santa Rosa, CA? For Ecommerce Customer Service Remote jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Ecommerce Customer Service Remote jobs in Santa Rosa, CA look for? The top searched job categories for Ecommerce Customer Service Remote jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Ecommerce Customer Service Remote jobs? Cities near Santa Rosa, CA with the most Ecommerce Customer Service Remote job openings:
Ecommerce Customer Service Remote jobs near you
Infographic showing various Ecommerce Customer Service Remote job openings in Santa Rosa, CA as of July 2026, with employment types broken down into 79% Full Time, 13% Part Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $42,747 per year, or $20.6 per hour.
Salesforce Administrator

Salesforce Administrator

Jackson Family Wines

Santa Rosa, CA • On-site, Remote

$98K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Jackson Family Wines rating

8.6

Company rating: 8.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

28th of 432 rated food and drinks producers

Job description

Description
Position at Jackson Family Wines
POSITION SUMMARY
As the Salesforce Administrator - Consumer Platforms, you will administer, optimize, and evolve the Salesforce platform that powers Jackson Family Wines' growing Direct-to-Consumer business.
Reporting to the Group Product Manager, you will partner across Product, Technology, and business teams to deliver scalable Salesforce solutions that improve operations, enhance consumer experiences, and support digital growth. This role plays a key part in driving platform adoption, automation, data quality, and continuous improvement across our Salesforce ecosystem.
ESSENTIAL FUNCTIONS/DUTIES:
  • Administer Salesforce users, security, roles, permission sets, licenses, and platform configuration.
  • Configure and maintain Salesforce using Flow, Lightning pages, record types, reports, dashboards, and other declarative platform tools.
  • Partner with Product Managers, Business Analysts, developers, and business stakeholders to translate business needs into scalable Salesforce solutions.
  • Support enhancements across Salesforce and integrated consumer platforms, including Service Cloud, Commerce Cloud, Marketing Cloud, Data Cloud, and Order Management.
  • Drive platform adoption through user support, training, documentation, and change management.
  • Monitor platform health, data quality, security, and user adoption while identifying opportunities for automation and continuous improvement.
  • Participate in release planning, testing, and deployment activities to ensure high-quality platform delivery.

JOB REQUIREMENTS:
Essential Skills, Experience, and Education
  • 3-5 years of hands-on Salesforce Administration experience supporting enterprise Salesforce environments.
  • Experience configuring Salesforce using declarative tools, including Flow, security, reporting, dashboards, and user management.
  • Experience gathering business requirements, supporting users, documenting solutions, and managing platform enhancements.
  • Salesforce Certified Administrator.
PREFERRED QUALIFICATIONS:
  • Advanced Salesforce Administrator certification.
  • Experience with Salesforce Service Cloud, Commerce Cloud, Marketing Cloud, Data Cloud, or Order Management.
  • Experience supporting Direct-to-Consumer, ecommerce, customer service, loyalty, or subscription businesses.
  • Experience with integrated enterprise platforms such as POS, PIM, DAM, ERP, or customer data platforms.
  • Experience with Agile product delivery, release management, governance, AI, automation, or personalization initiatives.
LOCATION:
This position is eligible for either in-person work from our Santa Rosa, California, office or remote work from one of the following states: California, Oregon, New Jersey, Texas, or Washington.
WAGE TRANSPARENCY: The annual salary for this role ranges from $98,000-$125,000. Compensation will be determined by candidate experience, skills, and location.
BENEFITS:
  • Health Benefits - Medical, Dental, Vision, Disability & Life insurance
  • 401k with employer match
  • Generous time off including vacation, holidays, and paid health time
  • Paid volunteer time
  • Learning & Development opportunities
  • Modern Health virtual mental health & coaching visits
  • Wine discounts!

Jackson Family Wines is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.

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