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Ecommerce Associate Jobs in High Point, NC (NOW HIRING)

Jayakas

Warehouse Supervisor

High Point, NC

Order Fulfillment (E-commerce & Wholesale) * Supervise daily pick, pack, and ship operations for ... Supervise and schedule warehouse associates. * Train the team on WMS/scanner usage, packing ...

Jayakas

Warehouse Supervisor

High Point, NC · On-site

$20 - $24/hr

Order Fulfillment (E-commerce & Wholesale) * Supervise daily pick, pack, and ship operations for ... Supervise and schedule warehouse associates. * Train the team on WMS/scanner usage, packing ...

Comoto

Sales Associate

Winston Salem, NC · On-site

$10 - $15/hr

... e-commerce and retail experiences. What to expect when you work here As a Sales Associate, you would be responsible for providing every customer with a great experience. You will be expected to ...

Cycle Gear

Sales Associate

Winston Salem, NC

$10 - $15/hr

... e-commerce and retail experiences. What to expect when you work here As a Sales Associate, you would be responsible for providing every customer with a great experience. You will be expected to ...

Comoto

Sales Associate

Greensboro, NC · On-site

$10 - $15/hr

... e-commerce and retail experiences. What to expect when you work here As a Sales Associate, you would be responsible for providing every customer with a great experience. You will be expected to ...

Cycle Gear

Sales Associate

Winston Salem, NC

... e-commerce and retail experiences. What to expect when you work here As a Sales Associate, you would be responsible for providing every customer with a great experience. You will be expected to ...

Cycle Gear

Sales Associate

Greensboro, NC

$10 - $15/hr

... e-commerce and retail experiences. What to expect when you work here As a Sales Associate, you would be responsible for providing every customer with a great experience. You will be expected to ...

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Ecommerce Associate information

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How much do ecommerce associate jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for ecommerce associate in High Point, NC is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $18.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Ecommerce Associate, and why are they important?

To thrive as an Ecommerce Associate, you need a solid understanding of online sales platforms, digital marketing fundamentals, and product listing best practices, typically supported by experience or relevant coursework. Familiarity with ecommerce platforms like Shopify, Magento, or WooCommerce, as well as analytics tools such as Google Analytics, is highly valuable. Strong attention to detail, problem-solving abilities, and effective communication set standout candidates apart in this role. These skills are crucial for optimizing product visibility, driving sales, and ensuring a seamless online shopping experience for customers.

What are Ecommerce Associates?

Ecommerce Associates are professionals responsible for supporting the operations of an online retail business. Their duties typically include managing product listings, processing orders, handling customer inquiries, and assisting with inventory and promotions. They work closely with other teams such as marketing, logistics, and customer service to ensure a smooth online shopping experience. Ecommerce Associates often use various digital tools and platforms to monitor sales performance and help improve the efficiency of the online store.

Does e-commerce pay well?

Ecommerce associates typically earn hourly wages that vary by experience, location, and company, with median pay around minimum wage to $15 per hour in many regions. Experienced or specialized roles, such as those involving inventory management or customer service, can pay higher. Overall, pay is generally moderate and often supplemented with bonuses or commissions in some companies.

What is the difference between Ecommerce Associate vs Customer Service Representative?

AspectEcommerce AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with e-commerce platformsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline retail settings, warehouses, officesCall centers, retail stores, online support
Industry UsagePrimarily in e-commerce and retail companiesAcross various industries including retail, telecom, and services
Common Search IntentUnderstanding e-commerce roles, job requirementsCustomer support, problem-solving skills

The Ecommerce Associate and Customer Service Representative roles often overlap in customer interaction and basic technical skills. However, Ecommerce Associates focus more on managing online sales, product listings, and order processing within e-commerce platforms. Customer Service Representatives handle customer inquiries, complaints, and support across various channels. Both roles require strong communication skills, but Ecommerce Associates typically need familiarity with e-commerce tools and platforms, making their roles more specialized within online retail environments.

What are some common challenges Ecommerce Associates face when managing online product listings?

Ecommerce Associates frequently encounter challenges such as maintaining accurate and up-to-date product information, optimizing listings for search visibility, and ensuring consistency across multiple sales channels. They may also need to address inventory discrepancies, manage product images and descriptions, and quickly update listings in response to changes in stock or promotions. Effective communication with cross-functional teams like marketing and inventory management is key to overcoming these challenges and providing a seamless customer experience.

What does an e-commerce associate do?

An e-commerce associate manages online product listings, processes orders, handles customer inquiries, and ensures the smooth operation of an online store. They often use e-commerce platforms like Shopify or Amazon Seller Central and may assist with inventory management and order fulfillment.

Will AI replace e-commerce?

Ecommerce associates support online sales by managing product listings, customer service, and order processing. While AI tools can automate tasks like chat support and inventory management, human oversight remains essential for complex customer interactions and decision-making. AI is expected to augment rather than fully replace ecommerce roles.

What does an ecommerce employee do?

An ecommerce associate manages online product listings, processes orders, handles customer inquiries, and ensures the smooth operation of online sales platforms. They often use tools like inventory management systems and may analyze sales data to improve performance. Strong communication skills and familiarity with e-commerce platforms are important for this role.
What are the most commonly searched types of Ecommerce jobs in High Point, NC? The most popular types of Ecommerce jobs in High Point, NC are:
What job categories do people searching Ecommerce Associate jobs in High Point, NC look for? The top searched job categories for Ecommerce Associate jobs in High Point, NC are:
What cities near High Point, NC are hiring for Ecommerce Associate jobs? Cities near High Point, NC with the most Ecommerce Associate job openings:
Ecommerce Associate jobs near you

E-Commerce Customer Service Specialist

Jayakas

High Point, NC • On-site

$18 - $25/hr

Full-time

Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Position Summary
BingLtd. is seeking a highly organized, customer-focused E-Commerce Customer Service Specialist to support our growing butcher block countertop and related wood products business.
This role is responsible for providing fast, accurate, and professional support to online customers purchasing butcher block countertops, table tops, shelves, and related wood products. Communication channels include phone, email, website chat, marketplace messages, and social media. You will work closely with sales, warehouse, shipping, and purchasing teams to ensure an excellent customer experience and order accuracy.
Key Responsibilities
  • Manage pre- and post-sale customer inquiries across multiple channels (phone, email, live chat, and online marketplaces).
  • Assist customers with product selection, wood species options, sizes, dimensions, finishes, shipping lead times, installation questions, returns, and warranty issues.
  • Provide recommendations for complementary products such as kitchen island posts, corbels, and floating shelves.
  • Review and process website and marketplace orders accurately, including verifying product specifications, shipping information, freight requirements, and inventory.
  • Coordinate with warehouse and shipping departments for timely order fulfillment.
  • Monitor order status and communicate delays, backorders, damage claims, or shipping issues to customers promptly.
  • Maintain product knowledge on various wood species (hevea, maple, oak, acacia, teak, birch) and care instructions.
  • Respond to customer messages and reviews from the company website, Amazon, Walmart, Wayfair, Etsy, and other online sales channels.
  • Enter notes and update customer interactions in CRM or order management systems.

Qualifications Required Qualifications
  • High school diploma or equivalent required (associate degree preferred).
  • 2+ years of customer service, e-commerce support, inside sales, or order processing experience.
  • Strong written and verbal communication skills.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Strong problem-solving and conflict resolution skills.
  • Comfortable working with dimensions, measurements, and product specifications.
  • Proficient in Google Gmail, Chat, Docs, Sheets as well as CRM systems, E-commerce platforms, and order management and inventory software.

Preferred Experience
  • Experience with online retail, home improvement, furniture, cabinetry, woodworking, or building materials.
  • Familiarity with LTL freight shipping and oversized product delivery.
  • Experience with platforms such as Shopify, BigCommerce, Finale Inventory, HubSpot, or Zoho CRM.
  • Knowledge of butcher block countertop installation, care, or woodworking products.

Ideal Candidate Traits
  • Friendly and patient with customers.
  • Detail-oriented and highly organized.
  • Able to remain calm under pressure.
  • Team player with strong follow-through.
  • Motivated to help grow Bing Ltd.'s butcher block countertop division.

Benefits:
Retirement plan, dental, vision, life insurance, critical illness, short term disability, paid time off and paid holidays.

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