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Easy Tech Associate Jobs in Alaska (NOW HIRING)

AAFES

Customer Experience Associate

Wainwright, AK · On-site

$15/hr

While you make it easy for our customers, we focus on you and your development! Our people make us ... Able to learn and adapt to current technology needs * Able to think quickly on the spot to answer ...

AAFES

Customer Experience Associate

Wainwright, AK · On-site

$19.25 - $25.75/hr

While you make it easy for our customers, we focus on you and your development! Our people make us ... Able to learn and adapt to current technology needs * Able to think quickly on the spot to answer ...

New

Coeur Mining

Mobile Mechanic Trainee

Juneau, AK · On-site

$27 - $36.75/hr

... UAS) Associates of Applied Sciences (AAS) Power Technology Program. This degree program is a ... easy to work with is just as important as technical skills. * Follow all company policies and ...

University of Pennsylvania

The University is situated on a beautiful urban campus, with easy access to a range of educational ... Technology and in partnership with the Associate Vice President, this position is the Office ...

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All JobsEasy Tech Associate JobsEasy Tech Associate Jobs in Alaska

Easy Tech Associate information

What is an Easy Tech Associate?

Easy Tech Associates are retail employees, typically at Staples stores, who specialize in providing technology support and services to customers. Their responsibilities include assisting customers with computer and technology purchases, performing basic tech repairs, troubleshooting issues, and offering advice on tech products. Easy Tech Associates are expected to have strong customer service skills and a good understanding of current technology trends and products. They help ensure customers have a positive experience when dealing with tech-related needs in the store.

What are the key skills and qualifications needed to thrive as an Easy Tech Associate, and why are they important?

To thrive as an Easy Tech Associate, you need a solid understanding of consumer electronics, basic troubleshooting skills, and often a high school diploma or equivalent. Familiarity with point-of-sale systems, device setup software, and common operating systems is typically required. Outstanding customer service, patience, and effective communication help you address customer concerns and explain technical solutions clearly. These abilities ensure customers receive efficient tech support and positive experiences, driving store success and repeat business.

What are some common challenges Easy Tech Associates face when assisting customers, and how can they best handle these situations?

Easy Tech Associates often encounter customers who are frustrated or confused about their technology issues. The key challenge is to communicate technical solutions in an easy-to-understand way while maintaining patience and professionalism. Associates can best handle these situations by actively listening to the customer's concerns, asking clarifying questions, and breaking down solutions into manageable steps. Building strong customer rapport and staying up to date with the latest tech products also helps ensure positive interactions and effective problem-solving.

What is the difference between Easy Tech Associate vs Help Desk Technician?

AspectEasy Tech AssociateHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Often requires similar certifications, sometimes more advanced
Work EnvironmentRetail stores, tech support centers, on-site customer supportCorporate IT departments, remote or on-site support
Job ResponsibilitiesAssist customers with hardware/software issues, basic troubleshootingDiagnose and resolve technical issues, escalate complex problems

Easy Tech Associates and Help Desk Technicians share similar certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in the setting and scope: Easy Tech Associates often work directly with retail or on-site customers, while Help Desk Technicians typically support internal company users, often in corporate IT environments.

Which easy tech associate job is easy to get?

Entry-level tech associate positions that require minimal experience, such as retail tech support or basic customer service roles, tend to be easier to obtain. These jobs often prioritize basic technical knowledge, good communication skills, and a willingness to learn, with some roles offering on-the-job training and certifications like CompTIA A+ to improve chances of hiring.

What cities in Alaska are hiring for Easy Tech Associate jobs?

Cities in Alaska with the most Easy Tech Associate job openings:

Easy Tech Associate jobs near you
Infographic showing various Easy Tech Associate job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 2% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Experience Associate

AAFES

Wainwright, AK • On-site

$15/hr

Part-time

Medical, Dental, Life, Retirement, PTO

Posted 5 days ago

Job description


As a Customer Experience Associate at the Exchange, you will be a part of an award-winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front-end cashiers or working in our various departments, to our Express and Class 6 stores. And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually to the military community.
We offer flexible scheduling, medical, dental, life and disability insurance, vacation/sick leave and a 401K plan to qualifying associates. You'll also have access to the installation and its facilities. As well as status as an employee of the DoD.
So, what can you expect as a Customer Experience Associate at the Exchange?
  • Greet every customer with eye contact and smile in your authentic way.
  • Responsible for multiple self-checkout registers while driving outstanding customer experience through proactive and customer focused actions and exceptional service. May assist with regular checkout stations as needed.
  • Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer.
  • Ensure customers have an extraordinary experience while shopping.
  • Complete transactions accurately and efficiently while engaging customers in appropriate conversation.
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Additional Qualifications/Requirements
Additional Qualifications/Requirements:
Job Qualifications
  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to take initiative
  • Able to share brand knowledge
Additional Qualifications/Requirements
  • Excellent attention to detail
  • Willing to cross-train and work in other areas of the store, as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Excellent communication skills
  • Basic computer skills
  • Previous retail experience preferred

Job Qualifications
Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties
Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.
Provides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.

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