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Eap Remote Jobs in Georgetown, MA (NOW HIRING)

SmithRx

Business Systems Analyst

Boston, MA · On-site +1

Employee Assistance Program (EAP) * Well-stocked kitchen in office locations * Professional development and training opportunities Location: U.S. Remote Zone A includes the following locations: * San ...

OptiTrack

Senior Business Development Manager

Boston, MA · Remote

... a remote environment * Willingness and ability to travel regularly for customer meetings, demos ... Employee Assistance Program (EAP) * Flexible Spending Account (FSA) EEOC Statement: OptiTrack is an ...

DaVita

Regional Operations Director (ROD)

Everett, MA · Remote

This is a field-based/remote position. Candidates can reside in Newport News, Hampton, Norfolk ... Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity ...

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All JobsEap JobsEap Remote JobsEap Remote Jobs in Georgetown, MA

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See Georgetown, MA salary details

$92.8K

$141.2K

$190.1K

How much do eap remote jobs pay per year?

As of Aug 19, 2026, the average yearly pay for eap remote in Georgetown, MA is $141,211.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,200.00 and $159,500.00 per year, depending on experience, location, and employer.

What are remote EAP jobs?

Remote employee assistance program (EAP) jobs help provide counseling and support for clients, usually as a benefit they receive for working at a particular company. In this role, you may help the employee in any case you are assigned to, assist them with navigating other benefits options, and provide teletherapy or other services as needed. Most remote EAP jobs involve working with contractors instead of coworkers, so this job frequently involves using phones, email, or video chat systems to talk with clients. Some details of this job depend on the employer and the type of counseling or support services provided. For example, remote EAP workers who help companies with stressful work environments may help employees reduce their stress, while counselors for police in violent areas may help officers process upsetting situations.

How does working as a remote EAP counselor differ from an on-site role in terms of daily responsibilities and team collaboration?

As a remote EAP counselor, your daily responsibilities largely involve providing confidential support to clients via phone, video, or chat rather than in-person sessions. While you may have more flexibility with scheduling, it is crucial to maintain clear documentation and adhere to privacy protocols. Team collaboration typically occurs through virtual meetings and digital communication platforms, so strong communication skills and comfort with technology are essential. You may also spend more time coordinating with HR or management remotely to address workplace issues and support program initiatives.

What are the key skills and qualifications needed to thrive as a remote EAP counselor?

To thrive as a Remote EAP Counselor, you need a relevant master's degree (such as in counseling, social work, or psychology) and appropriate state licensure, along with experience in mental health assessment and counseling. Familiarity with telehealth platforms, EHR systems, and secure communication tools is typically required. Strong interpersonal skills, empathy, confidentiality, and the ability to build rapport virtually are crucial soft skills in this role. These competencies ensure effective support for employees, maintain client privacy, and allow for high-quality counseling services in a remote environment.

How to become an EAP remote provider online?

To become an EAP (Employee Assistance Program) remote provider, you typically need relevant mental health or counseling licensure, such as a master's degree in social work, counseling, or psychology, along with state-specific licensing. Additionally, gaining experience in mental health services, completing any required EAP-specific training, and having proficiency with telehealth platforms are important steps to provide remote EAP services legally and effectively.
More about Eap Remote jobs

What cities near Georgetown, MA are hiring for Eap Remote jobs?

Cities near Georgetown, MA with the most Eap Remote job openings:

Eap Remote jobs near you
Infographic showing various Eap Remote job openings in Georgetown, MA as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $141,211 per year, or $67.9 per hour.

Business Systems Analyst

SmithRx

Boston, MA • On-site, Remote

Full-time

Posted 28 days ago

Job description

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

  • Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
  • Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
  • Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

The Business Systems Analyst (BSA) will serve as the operational anchor and triage resource for the Business Systems team. This individual is responsible for establishing, scaling, and managing the Jira intake queue for business system enhancements and support tickets coming from Sales, Marketing, Revenue Operations, Account Management, Customer Support, and Product/Engineering.

The ideal candidate has sharp systems-thinking abilities, SaaS tools experience, strong Salesforce administration skills, and a proven track record of triaging incoming requests, analyzing technical feasibility, defining clear acceptance criteria, and prioritizing work in an active fast-moving and agile environment.

What you will do:

  • Own the end-to-end Jira intake process, evaluating new requests, resolving ambiguity, assessing system feasibility, and routing issues efficiently to keep the Business Systems queue organized.
  • Translate loose user feedback and broad stakeholder pain points into deeply detailed, technical Jira user stories with precise acceptance criteria.
  • Execute hands-on Salesforce administration (Flows, validation rules, page layouts, user security, and data management) to implement approved ticket requests.
  • Oversee and troubleshoot integrations between Salesforce and critical third-party tooling such as Five9, Ironclad, and DocuSign.
  • Run backlog grooming and sprint planning sessions, collaborating with technical leads to balance hotfixes/bugs with long-term strategic projects.
  • Proactively manage stakeholder expectations, providing transparent updates on ticket status, SLAs, delays, and releases.
  • Build robust Salesforce reports and dashboards to give key business units real-time visibility into their processes.
  • Write clear Standard Operating Procedures (SOPs) and technical documentation so that system changes are easily understood and auditable.

What you will bring to SmithRx:

  • Bachelor's degree or equivalent experience
  • 4+ years of relevant experience
  • 2+ years of experience actively managing, triaging, and scaling Jira service desks, engineering backlogs, or similar ticketing workflows.
  • Experience configuring or maintaining third-party tools integrated with Salesforce (e.g., Five9, DocuSign, Ironclad).
  • Proven ability to quickly categorize urgent bugs, system enhancements, and general questions while identifying downstream technical impacts.
  • Ability to create reports and dashboards to support business decision-making.
  • Strong analytical and problem-solving skills, with the ability to gather and translate business requirements into technical solutions.
  • The ability to push back gracefully on stakeholders, explain complex system limitations in plain English, and bridge the gap between business needs and engineering constraints.
  • Excellent communication skills and experience collaborating with cross-functional teams.

What SmithRx Offers You:

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Discretionary Paid Time Off
  • Paid Company Holidays
  • Wellness Benefits
  • Commuter Benefits
  • Paid Parental Leave benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities

Location: U.S. Remote

Zone A includes the following locations:

  • San Francisco Bay Area - California
  • Metro New York City - Connecticut, New Jersey, New York and Pennsylvania
Zone A Pay Range
$112,200—$132,000 USD

Zone B includes the following locations:

  • California - outside of San Francisco Bay Area
  • Metro Denver / Boulder - Colorado
  • Metro District of Columbia - District of Columbia, Maryland, Virginia and West Virginia
  • Metro Boston / Cambridge - Massachusetts and New Hampshire
  • Metro Austin - Texas
  • Metro Seattle - Washington
Zone B Pay Range
$102,900—$121,000 USD

Zone C includes all other locations not listed above, including:

  • Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Wisconsin, Wyoming
  • Non metro Colorado, Connecticut, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, and West Virginia
Zone C Pay Range
$93,500—$110,000 USD

Compensation & Benefits

  • Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
  • Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here.