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Eap Remote Jobs in Boca Raton, FL (NOW HIRING)

Epicstaffinggroup

Recruiter, Locums

Hollywood, FL · On-site +1

$55K - $70K/yr

Technology Stipend (for hybrid/remote positions) * Diversity, Equity, Inclusion, and Belonging ... Employee Assistance Program (EAP) * Life and Disability Insurance * Pet Insurance EEO and ...

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$120.5K

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How much do eap remote jobs pay per year?

As of May 28, 2026, the average yearly pay for eap remote in Boca Raton, FL is $120,548.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,400.00 and $136,200.00 per year, depending on experience, location, and employer.

What Are Remote Jobs Working for an EAP?

Remote employee assistance program (EAP) jobs help provide counseling and support for clients, usually as a benefit they receive for working at a particular company. In this role, you may help the employee in any case you are assigned to, assist them with navigating other benefits options, and provide teletherapy or other services as needed. Most remote EAP jobs involve working with contractors instead of coworkers, so this job frequently involves using phones, email, or video chat systems to talk with clients. Some details of this job depend on the employer and the type of counseling or support services provided. For example, remote EAP workers who help companies with stressful work environments may help employees reduce their stress, while counselors for police in violent areas may help officers process upsetting situations.

What are the key skills and qualifications needed to thrive as a Remote EAP (Employee Assistance Program) Counselor, and why are they important?

To thrive as a Remote EAP Counselor, you need a relevant master's degree (such as in counseling, social work, or psychology) and appropriate state licensure, along with experience in mental health assessment and counseling. Familiarity with telehealth platforms, EHR systems, and secure communication tools is typically required. Strong interpersonal skills, empathy, confidentiality, and the ability to build rapport virtually are crucial soft skills in this role. These competencies ensure effective support for employees, maintain client privacy, and allow for high-quality counseling services in a remote environment.

How does working as a remote EAP (Employee Assistance Program) counselor differ from an on-site role in terms of daily responsibilities and team collaboration?

As a remote EAP counselor, your daily responsibilities largely involve providing confidential support to clients via phone, video, or chat rather than in-person sessions. While you may have more flexibility with scheduling, it is crucial to maintain clear documentation and adhere to privacy protocols. Team collaboration typically occurs through virtual meetings and digital communication platforms, so strong communication skills and comfort with technology are essential. You may also spend more time coordinating with HR or management remotely to address workplace issues and support program initiatives.

What are EAP remote jobs?

EAP remote jobs refer to positions within Employee Assistance Programs (EAP) that are performed remotely, often from home or another location outside a traditional office. These roles typically involve providing counseling, support, and resources to employees dealing with personal or work-related issues. Remote EAP professionals may conduct virtual sessions via phone, video calls, or online chat, ensuring confidential and accessible support. Key responsibilities can include assessment, short-term counseling, referral services, and crisis intervention. These jobs are especially valuable for organizations seeking flexible support options for their workforce.
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Eap Remote jobs near you
Crisis Counselor - Fully Remote in Boca Raton, FL

Crisis Counselor - Fully Remote in Boca Raton, FL

Protocall Services

Boca Raton, FL • On-site, Remote

$24.35 - $26.35/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 27 days ago

Job description

Education Requirement:
  • Bachelor's Degree from an accredited 4 year college or university.

Experience Requirement: Minimum of 1 year direct experience in behavioral health, counseling, or social services
Location Requirement: Fully Remote, Florida residency required
Benefits
  • Comprehensive medical, dental, and life insurance
  • 401(k) program with company match
  • Company-matched student loan repayment program
  • Short- and long-term disability (STD/LTD)
  • Employee Assistance Program (EAP)
  • Accrued PTO (earn up to 4 weeks in your first year)
  • Opportunities for professional growth and advancement

Compensation & Incentives
In addition to base hourly pay, our crisis counselors are eligible for the following incentives:
  • + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
  • + $1.00/hour - for working a full 40-hour schedule in the workweek post-training
  • Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

Who We Are
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being.
We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
  • Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
  • Build rapport, actively listen, and foster client engagement.
  • Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
  • Provide resources, coping strategies, referrals, and safety planning.
  • Intervene appropriately in emergent situations.
  • Maintain accurate, timely, and clinically sound documentation.
  • Multitask effectively while navigating multiple software systems.
  • While working from home, to maintain HIPAA compliance and ensure focus, we ask our crisis counselors to have a distraction-free, private office space with a door that locks. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.

What You Can Expect
  • Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
    A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
  • Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

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