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Eap Counselor Jobs in Rochester, NY (NOW HIRING)

Helio Health

Counselor Aide- Days/ Evenings

Rochester, NY · On-site

$16 - $17.50/hr

The Counselor Aide is responsible to operate as a team member in providing services to residents ... Employee Assistance Program (EAP). Helio Health provides equal opportunity to all employees and ...

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How much do eap counselor jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for eap counselor in Rochester, NY is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.35 per hour, depending on experience, location, and employer.

What is an EAP counselor?

An EAP Counselor is a mental health professional who provides support and guidance to employees through an Employee Assistance Program (EAP). Their primary role is to help employees address personal or work-related issues such as stress, substance abuse, family problems, or workplace conflict. EAP Counselors offer confidential short-term counseling, crisis intervention, and referrals to other resources when needed. They also may provide workshops and training sessions to promote mental well-being in the workplace.

What does an EAP counselor do?

The job of an EAP counselor involves the employee assistance program of a company or organization. Your job is to assist an employee with problems that can affect their performance in the workplace. In this role, you provide counseling to employees with physical or mental health issues and recommend specific treatments when appropriate. You may also help an employee who is facing other problems in their personal life. This job requires balancing two priorities: employee health and employer productivity. An EAP counselor often deals with different problems from day to day, so the ability to adapt to changing circumstances is essential to success.

What are the key skills and qualifications needed to thrive as an EAP counselor, and why are they important?

To thrive as an EAP Counselor, you need a background in counseling or psychology, typically with a relevant master's degree and licensure such as LPC, LCSW, or LMFT. Familiarity with case management software, mental health assessment tools, and crisis intervention protocols is essential. Strong interpersonal skills, active listening, empathy, and cultural sensitivity help build trust and effectively support clients facing personal or work-related challenges. These skills and qualifications are crucial for providing effective guidance, ensuring client well-being, and maintaining confidentiality in a workplace setting.

What are some common challenges EAP counselors face when supporting employees from diverse backgrounds?

EAP Counselors often work with employees from a variety of cultural, socioeconomic, and professional backgrounds, which can present challenges in understanding unique perspectives and tailoring support accordingly. Building trust and rapport quickly is essential, as sessions are typically short-term and solution-focused. Counselors must stay adaptable, use culturally competent approaches, and remain aware of potential language barriers or differing attitudes toward mental health. Ongoing training and open communication within the EAP team can help navigate these complexities effectively.
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Eap Counselor jobs near you
Infographic showing various Eap Counselor job openings in Rochester, NY as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,949 per year, or $19.7 per hour.

Counselor Aide- Days/ Evenings

Rochester, NY

Helio Health
Offices of Mental Health Practitioners • 1 - 5K employees
Learn more about Helio Healthexternal

$16 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Overview

Helio Health, one of Central NY's premier behavioral healthcare providers, is seeking a dependable and detail-oriented Counselor Aide. The Counselor Aide is responsible to operate as a team member in providing services to residents with mental health issues and chemical addictions. This position is vital in supporting our patients' success in their treatment and allows for many long-term career opportunities!

This particular opportunity will work on a Full-Time basis at our Rochester Inpatient Program. The shift would be either the day or evening shift.

Pay Rate: $16.00- $17.50 per hour.

In addition to Helio Health's comprehensive benefits package, this position is eligible for a Sign-On incentive up to $1,500!

Responsibilities
  • Assists with the following counseling responsibilities: screening, intake, orientation, referral, counseling, crisis response, patient education, case management, reporting and record keeping, and consultation with other professionals. 
  • Participates in program administrative and clinical committees as assigned.
  • Represents the agency to the community.
  • Performs quality assurance activities. 
  • Displays knowledge of addiction/recovery and/or behavioral health self-help group processes and principles of counseling. 
Qualifications
  • High School Diploma/GED required.
  • Customer service and/or human services experience preferred.
  • Valid NYS Driver's License, based on service settings. 
  • We strongly encourage bilingual candidates who are fluent in both Spanish and English to apply. Your language skills will be a valuable asset in serving our diverse community and enhancing our team's capabilities.

Our Comprehensive Employee Benefits Package Includes:       

  • Health insurance including dental and vision for employees and families.
  • Paid Vacation and Sick leave - No Waiting Period for accruals.
  • Paid holidays, including a floating birthday holiday.
  • 401(k) plan with up to 5% company match.
  • Company paid short-term disability insurance.
  • Company sponsored life insurance.
  • Employee Assistance Program (EAP).

Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local Law.

Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.

Employment Type: FULL_TIME

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