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E Commerce Customer Support Jobs in Indiana (NOW HIRING)

Kroger

e-COMMERCE/DEPARTMENT LEAD

Fort Wayne, IN · On-site

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce ... customer and business issues * Provide support and assistance through direct interaction with ...

Kroger

e-COMMERCE/DEPARTMENT LEAD

Bluffton, IN · On-site

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce ... customer and business issues * Provide support and assistance through direct interaction with ...

Kroger

e-COMMERCE/DEPARTMENT LEAD

Fishers, IN · On-site

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce ... customer and business issues * Provide support and assistance through direct interaction with ...

Kroger

e-COMMERCE/CLERK

Greenwood, IN · On-site

$14.75 - $18.25/hr

Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ... to resolve customer and business issues. * Provide support and assistance through direct ...

Kroger

e-COMMERCE/CLERK

Greenwood, IN · On-site

$14.25 - $17.50/hr

Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ... to resolve customer and business issues. * Provide support and assistance through direct ...

Loopy Limited

Customer Support Lead

Griffith, IN · On-site

$24/hr

Customer Support Lead Griffith, IN (On-site) Starting Pay: $24/hour Loopy Cases is a family-founded, direct-to-consumer eCommerce phone accessory brand built on creating products people love and ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

... eCommerce phone accessory brand built on creating products people love and experiences they ... As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of ...

Loopy Cases

Customer Support Lead

Griffith, IN

$24/hr

... eCommerce phone accessory brand built on creating products people love and experiences they ... As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

... eCommerce phone accessory brand built on creating products people love and experiences they ... As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

... eCommerce phone accessory brand built on creating products people love and experiences they ... As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of ...

Shorr Packaging

Customer Support Rep I

Indianapolis, IN · On-site

$16.25 - $20.75/hr

The Customer Support Representative I is responsible for conducting pre-order research and entering ... Set-up and maintain customer specific lists/tables in ecommerce platform to ensure a smooth ...

ShipCalm

eCommerce Operations Manager

Plainfield, IN · On-site

$80K - $110K/yr

Are you the person eCommerce brands rely on when operational challenges occur as they scale? You ... customer's business, understanding their goals, and aligning the execution of your team to support ...

Ship Calm LLC

eCommerce Operations Manager

Plainfield, IN · On-site

$80K - $110K/yr

Description Are you the person eCommerce brands rely on when operational challenges occur as they ... customer's business, understanding their goals, and aligning the execution of your team to support ...

ShipCalm

eCommerce Operations Manager

Plainfield, IN · On-site +1

$80K - $110K/yr

... customer's business, understanding their goals, and aligning the execution of your team to support ... Experience supporting high-growth eCommerce brands is strongly preferred . * Bachelor's degree or ...

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Showing results 21-40

All JobsE Commerce Customer Support JobsE Commerce Customer Support Jobs in Indiana

E Commerce Customer Support information

See Indiana salary details

$8

$12

$20

How much do e commerce customer support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for e commerce customer support in Indiana is $12.78, according to ZipRecruiter salary data. Most workers in this role earn between $10.38 and $13.17 per hour, depending on experience, location, and employer.

What is the difference between E Commerce Customer Support vs E Commerce Customer Service Representative?

AspectE Commerce Customer SupportE Commerce Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or e-commerce platformsHigh school diploma; certifications in customer service preferred
Work EnvironmentOnline, remote, or call center settings handling technical issues and order inquiriesCall centers, online chat, or email support environments
Employer & Industry UsageE-commerce companies, online retailers, marketplaces
Common Search & Comparison IntentUnderstanding roles, responsibilities, and differences in customer support positions

Both roles focus on assisting customers, but E Commerce Customer Support often involves handling technical issues, order problems, and troubleshooting, while E Commerce Customer Service Representatives typically focus on general inquiries, order processing, and customer communication. The roles overlap but differ mainly in scope and technical complexity.

What is customer support in e-commerce?

Customer support in e-commerce involves assisting online shoppers with inquiries, order issues, returns, and product information through channels like chat, email, or phone. It requires good communication skills and familiarity with customer service tools to ensure a positive shopping experience.

What qualifications do you need for e-commerce customer support?

E-commerce customer support roles typically require strong communication skills, basic computer literacy, and familiarity with customer service software such as live chat or CRM tools. A high school diploma or equivalent is usually sufficient, though some positions may prefer previous customer service experience or knowledge of e-commerce platforms like Shopify or Amazon Seller Central.

What cities in Indiana are hiring for E Commerce Customer Support jobs?

Cities in Indiana with the most E Commerce Customer Support job openings:

Infographic showing various E Commerce Customer Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $26,584 per year, or $12.8 per hour.

E-Commerce Processor Inbound - Bendix Campus

South Bend, IN • On-site

GOODWILL INDUSTRIES GROUP
Non-Profits • 5 - 10K employees
Learn more about GOODWILL INDUSTRIES GROUPexternal

$13/hr

Full-time

Re-posted 19 hours ago

Goodwill Industries International rating

5.7

Company rating: 5.7 out of 10

Based on 1,139 frontline employees who took The Breakroom Quiz

Job description

Job Objective:

To receive, sort, and process donated items for online sales. Duties include inspecting donations, scanning items into inventory software, photographing products, creating listings, and shelving items for efficient retrieval. Ensures accuracy, organization, and quality control while following established procedures to optimize the online sales process. This position reports to the E-Commerce Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: "Empower people to achieve their most abundant life" and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions:
  • Quickly assess the condition of received items to determine saleability, including inspecting, identifying, authenticating, testing, accepting, or rejecting items.
  • Photograph and list items for the online store, ensuring accuracy by reviewing and editing listings before posting.
  • Respond promptly and professionally to assigned customer inquiries..
  • Learn and properly utilize software for processing inventory.
  • Use the alphanumeric shelving system to correctly tag, label, and store items in designated inventory locations.
  • Maintain a clean and organized workspace, including inventory shelving, personal areas, and general housekeeping of assigned sections..
  • Keep work areas clean and organized, including the outbound shipping area, personal workspace, and assigned areas.
  • Communicate effectively with the Supervisor/Production Assistant regarding e-commerce needs.
  • Provide guidance and support to Mission Staff for client training in e-commerce as needed.
  • Adhere to established Standard Operating Procedures (SOPs).
  • Other duties as assigned by supervisor.
Required Education and Skills:
  • Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
  • Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
  • Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
  • Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
  • Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
  • Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
  • Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.
  • Knowledge of E-Commerce platforms such as ShopGoodwill, Amazon, eBay, and GWF.
  • Proficiency in Microsoft Excel and inventory management software.
Qualifications:
  • Authorized to work in the United States.
  • Flexible availability.
  • Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
  • Ability to effectively and safely use standard office and light industrial equipment.

What Goodwill Industries International employees say

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