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Dynamics 365 Support Analyst Jobs (NOW HIRING)

Nlight

Power Platform Developer- Dynamics 365

Camas, WA · On-site

$100 - $125/hr

This role combines Power Platform development with Microsoft Dynamics 365 administration to improve business processes, analyze product design changes, document system requirements, and support a ...

Collabera LLC

Dynamics Administrator 365

Charlotte, NC · On-site

$50 - $80/hr

Dynamics 365 Developer Duration:: 12 months contract Location :: Charlotte, NC pay Rate : $50 - 80 ... Troubleshoot application issues, perform root-cause analysis, and provide production support.

Medpace

Dynamics 365 Developer

Cincinnati, OH · On-site

The role involves developing, configuring, and maintaining Dynamics 365 customizations and integrations to meet business needs while providing support and analyzing requirements. Responsibilities ...

AEG

Dynamics 365 Developer

Los Angeles, CA · On-site

Responsibilities : • Administration, development and support of Microsoft Platforms Apps across ... of an analytical personality coupled with strong collaborative, communication, written and ...

AEG

Dynamics 365 Developer

Los Angeles, CA · On-site

Responsibilities : • Administration, development and support of Microsoft Platforms Apps across ... of an analytical personality coupled with strong collaborative, communication, written and ...

MsysInc

MS Dynamics 365 Consultant

Chester, VA · On-site

Dynamics 365 developer that will support several existing solutions in the health and human ... Troubleshooting and Root Cause Analysis * Testing * Business Process Re-engineering Additional ...

Brown & Brown, Inc.

Dynamics 365 Developer - 1

Plano, TX · On-site

$100 - $125/hr

Participate in the analysis and troubleshooting of application issues.* Learn and grow expertise in the Dynamics 365 platform and related technologies.**Core Dynamics 365 Developer:*** Develop and ...

i4DM

Dynamics 365 Developer

Millersville, MD · On-site +1

... solutions to support the missions of our customers. We have several large projects, some ... Analyze customer needs and contribute to the development of the overall design concept and ...

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How much do dynamics 365 support analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for dynamics 365 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a Dynamics 365 Support Analyst?

A Dynamics 365 Support Analyst is an IT professional who provides technical assistance, troubleshooting, and solutions for users of Microsoft Dynamics 365 applications. They handle support tickets, diagnose issues, and work with teams to resolve software problems or optimize system performance. Their role often includes training users, maintaining system documentation, and assisting with software updates and integrations. They play a crucial part in ensuring that organizations can effectively use Dynamics 365 for their business processes.

What are the key skills and qualifications needed to thrive as a Dynamics 365 Support Analyst?

To thrive as a Dynamics 365 Support Analyst, you need strong problem-solving abilities, a solid understanding of Microsoft Dynamics 365 modules, and relevant IT or business qualifications. Proficiency with Dynamics 365 environments, Power Platform, troubleshooting tools, and often Microsoft certifications (such as MB-910 or MB-920) is highly valuable. Excellent communication, analytical thinking, and customer service skills help you effectively resolve user issues and collaborate with stakeholders. These competencies ensure efficient system support, user satisfaction, and the smooth functioning of business-critical applications.

What are some typical challenges faced by Dynamics 365 Support Analysts in troubleshooting user issues?

Dynamics 365 Support Analysts often encounter challenges such as diagnosing complex system errors that may involve integrations with other business applications or customizations. They must balance resolving urgent user issues with longer-term system improvements, all while clearly communicating technical information to non-technical users. Additionally, staying updated with frequent system updates and new features is essential to provide accurate support and recommendations.

What are popular job titles related to Dynamics 365 Support Analyst jobs?

For Dynamics 365 Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Dynamics 365 Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 9% Part Time, 1% Temporary, and 8% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Dynamics 365 Finance & Operations Administrator/Support Analyst

Washington, DC • On-site

Smithsonian Institution
Museums and Historical Sites • 5 - 10K employees
Learn more about Smithsonian Institutionexternal

$100K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Administers and supports Microsoft Dynamics 365 Finance and Supply Chain Management platforms by managing system configurations, environment operations, governance documentation, performance monitoring, change control, testing, and ongoing platform enhancements.

  • Serves as the primary support resource for Dynamics 365 users by managing service requests, troubleshooting system and business process issues, maintaining support documentation, driving issue resolution, and recommending continuous improvements.

  • Supports and maintains Power Platform solutions integrated with Dynamics 365 by monitoring automated workflows, assisting with testing and enhancements, and collaborating with stakeholders to drive process automation and continuous improvement.

Smithsonian Institution rating

8.6

Company rating: 8.6 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

2nd of 29 rated museums

Job description

Dynamics 365 Finance & Operations Administrator/Support Analyst
Application Deadline: 7 September 2026
Department: Smithsonian Enterprises
Employment Type: Full Time
Location: Washington, DC
Reporting To: Director, Business Technology Operations
Compensation: $100,000 - $115,000 / year
Description
OPEN DATE: 08/24/2026
CLOSING DATE: 09/07/2026
POSITION TYPE: Trust Fund
APPOINTMENT TYPE: Indefinite
SCHEDULE: Full Time
DUTY LOCATION: Washington, DC
Position sensitivity and risk: Low
Open to all qualified applicants
What are Trust Fund Positions?
Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program, which may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care).
Conditions of Employment
  • Pass Pre-employment Background Check and Subsequent Background Investigation for position designated.
  • Complete a Probationary Period.
  • Maintain a Bank Account for Direct Deposit/Electronic Transfer.
  • The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.
  • Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.

OVERVIEW
The Dynamics 365 Finance & Operations (D365 F&O) Administrator / Support Analyst is responsible for the day-to-day administration, support, configuration coordination, testing, documentation, and continuous improvement of the organization's Microsoft Dynamics 365 environment. This role supports Dynamics 365 Finance, Supply Chain Management (SCM), Commerce, Warehouse Management, and Order Management operations by providing functional and administrative support to end users, maintaining system integrity and security, coordinating issue resolution, and supporting business process improvements.
The position serves as a primary operational support resource for D365 users and stakeholders, helping to ensure the platform remains reliable, secure, compliant, and aligned with business objectives. The role works closely with business users, product management, consultants, vendors, and Microsoft Support to resolve issues, implement enhancements, validate system changes, and improve user adoption.
DUTIES AND RESPONSIBILITIES
  • Administers and supports Microsoft Dynamics 365 Finance and Supply Chain Management (SCM) platforms by managing system configurations, environment operations, governance documentation, performance monitoring, change control, testing, and ongoing platform enhancements.
  • Serves as the primary support resource for Dynamics 365 users by managing service requests, troubleshooting system and business process issues, maintaining support documentation, driving issue resolution, and recommending continuous improvements to enhance system performance and user experience.
  • Administers Dynamics 365 security and access management by maintaining user roles and permissions, processing access requests, supporting audits and compliance activities, conducting access reviews and segregation of duties assessments, and ensuring accurate security documentation.
  • Supports Dynamics 365 Commerce and retail operations by assisting users with POS, order management, inventory, warehouse, and fulfillment processes, troubleshooting integrated system issues, and documenting resolutions, business impacts, and escalation activities.
  • Supports and maintains Power Platform solutions integrated with Dynamics 365 by monitoring automated workflows, assisting with testing and enhancements, and collaborating with stakeholders to drive process automation and continuous improvement.
  • Supports system governance and change management activities by maintaining configuration documentation, coordinating testing and deployment validation, participating in release and governance processes, and communicating change impacts, risks, and readiness to stakeholders.
  • Partners with business stakeholders and subject matter experts to analyze requirements, optimize business processes, document solutions, recommend system enhancements, and promote best practices that maximize the value of the Dynamics 365 platform.
  • Supports quality assurance and testing efforts for Dynamics 365 applications by developing and executing test plans, validating end-to-end business processes and integrations, coordinating testing activities, documenting defects and risks, and supporting user acceptance testing and production readiness.
  • Develops and maintains user training and operational documentation, delivers end-user training and onboarding, promotes user adoption and best practices, and supports knowledge management initiatives to enhance effective use of the Dynamics 365 platform.

QUALIFICATION REQUIREMENTS
Education and Experience:
Bachelor's degree (BS) from a four-year college or university in Computer Science, Information Technology, or a related field and/or 5-7 years related experience preferred, or equivalent combination of education and experience.
  • Three (3) or more years of experience administering, supporting, or configuring Microsoft Dynamics 365 Finance & Operations, Supply Chain Management, Commerce, or other enterprise ERP platforms.
  • Experience supporting mission-critical business applications in an enterprise environment.
  • Strong working knowledge of Microsoft Dynamics 365 Finance & Operations, Supply Chain Management, and related business processes.
  • Experience supporting ERP applications, end users, and business operations in a production environment.
  • Experience managing user access, security roles, permissions, workflows, and configuration settings.
  • Experience troubleshooting application, process, and integration-related issues.
  • Knowledge of Lifecycle Services (LCS) and D365 environment management concepts.
  • Experience supporting testing, upgrades, releases, and change management activities.
  • Ability to gather, analyze, and document business and technical requirements.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong organizational, documentation, prioritization, and customer service skills.
  • Ability to work independently while managing multiple priorities and deadlines.
  • Experience collaborating with business users, technical teams, consultants, and vendors

Preferred Qualifications
  • Microsoft Dynamics 365 Finance Functional Consultant Associate certification.
  • Microsoft Dynamics 365 Supply Chain Management Functional Consultant Associate certification.
  • Experience supporting D365 Commerce, POS, Warehouse Management mobile applications, and Order Management processes.
  • Experience with Power Platform technologies, including Power Apps and Power Automate.
  • Experience with Power BI reporting and analytics solutions.
  • Experience with Adyen or other payment platform integrations.
  • Experience working with Azure DevOps, Agile, ITIL, or hybrid project delivery methodologies.
  • Understanding of integrations, APIs, data entities, data migration processes, and external system connectivity.
  • Experience supporting retail, warehouse, distribution, inventory, finance, or supply chain business processes.

Education completed outside the United States must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.
Any false statement in your application may result in rejection of your application and may also result in termination after employment begins.
Join us in "Inspiring Generations through Knowledge and Discovery."
Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week.
What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.
Relocation expenses are not paid.
The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact secareers@si.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian's Accommodation Procedures.
The Smithsonian Institution is an Equal Opportunity Employer. To review The Smithsonian's EEO program information, please click the following: https://www.si.edu/oeo

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