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Dynamics 365 Customer Service Jobs (NOW HIRING)

InfoVision, Inc.

Dynamics 365 CRM Developer

Manor, TX · On-site

Support multiple CRM initiatives across sales, servicing, and business operations. Required Skills 5+ years of hands-on Dynamics 365 CRM development experience. Strong expertise in Dynamics 365 Sales ...

Apex Systems

Dynamics 365 CRM Developer

Austin, TX · On-site

Experience creating and consuming SOAP and RESTful web services. * Experience with Universal Resource Scheduling (URS) within Dynamics 365 Online Service Module. * Experience developing complex CRM ...

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How much do dynamics 365 customer service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for dynamics 365 customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

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Infographic showing various Dynamics 365 Customer Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 9% Part Time, and 12% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Senior Dynamics 365 Customer Service Functional Architect

Berwyn, PA • On-site

Donato Technologies, Inc
IT Services • 51 - 200 employees
Learn more about Donato Technologies, Incexternal

$60/hr

Contractor

Re-posted 28 days ago

Job description

Position Summary

We are seeking a Senior Dynamics 365 Customer Service Functional Architect to lead the design, configuration, and implementation of Microsoft Dynamics 365 Customer Service for a large-scale healthcare transformation initiative. This role will be instrumental in migrating the client's legacy FreshWorks platform to a modern Microsoft ecosystem, enabling secure, compliant, and scalable patient service and fulfillment operations.

The ideal candidate will possess deep expertise in Dynamics 365 Customer Service, Power Platform, Dataverse, and healthcare business processes. This is a hands-on functional leadership role responsible for designing case management solutions, workflow automation, and ensuring seamless integration with Dynamics 365 Sales Enterprise and Business Central.

Project Overview

The client is modernizing its fulfillment operations by replacing its legacy FreshWorks platform with Microsoft Dynamics 365 Customer Service, Power Platform, Dataverse, and Microsoft technologies.

The new platform will provide:

  • Centralized Case & Ticket Management
  • Patient Service & Care Coordination
  • Automated Fulfillment & Benefits Workflows
  • HIPAA-Compliant Data Management
  • Improved Reporting & Analytics
  • Role-Based Security (RBAC)
  • Scalable Microsoft Cloud Platform
  • Integration with Dynamics 365 Sales Enterprise and Business Central

This initiative will improve operational efficiency, strengthen compliance, enhance patient and client experiences, and provide a scalable foundation for future growth.

Key Responsibilities

  • Lead the functional design and implementation of Dynamics 365 Customer Service.
  • Configure Case Management, Queues, Routing Rules, SLAs, Entitlements, and Knowledge Base.
  • Translate healthcare business requirements into scalable Dynamics 365 solutions.
  • Design and implement workflow automation using Power Automate.
  • Configure Dataverse security roles and role-based access (RBAC).
  • Collaborate with Dynamics 365 Sales Enterprise and Business Central teams to support integrations.
  • Support data migration, integration activities, testing, and production deployment.
  • Ensure all solutions comply with HIPAA and healthcare data privacy standards.
  • Provide post-implementation support and recommend continuous platform improvements.

Required Qualifications

  • 5+ years of experience in Healthcare, Pharmaceutical, or Specialty Pharmacy environments.
  • 3+ years of hands-on experience implementing Microsoft Dynamics 365 Customer Service.
  • Strong experience configuring:
    • Case Management
    • Queues
    • Routing Rules
    • SLAs
    • Entitlements
    • Knowledge Base
  • Hands-on experience with Power Automate.
  • Strong understanding of Dataverse and Security Roles (RBAC).
  • Experience with Dynamics 365 Sales Enterprise.
  • Experience integrating with Business Central.
  • Experience implementing solutions in HIPAA-compliant healthcare environments.

Preferred Qualifications

  • Specialty Pharmacy domain experience.
  • Experience with Omnichannel Customer Service (Voice/Chat).
  • Microsoft Certifications:
    • MB-230 – Dynamics 365 Customer Service Functional Consultant
    • PL-200 – Power Platform Functional Consultant

Donato Technologies Inc. is a trusted IT staffing, consulting, and software development partner headquartered in Dallas, Texas. We support clients across industries by understanding their unique business needs and delivering tailored technology and workforce solutions. Our focus is on connecting the right talent with the right opportunity-ensuring clients receive dependable, skilled professionals and candidates receive meaningful career growth and support. We work closely with small to mid-sized organizations to provide flexible, high-quality services that drive performance, innovation, and long-term success.