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Duke Energy Customer Service Jobs in Michigan (NOW HIRING)

Adecco US, Inc.

Customer Service Call Agent

Jackson, MI · On-site

$16.50/hr

Energy Customer Care Agent (Work From Home) Location: Michigan (Remote), must reside in the state ... In this work-from-home role, you will support utility customers by delivering exceptional service ...

Adecco

Customer Service Call Agent

Jackson, MI · Remote

$16.50/hr

Energy Customer Care Agent (Work From Home) Location: Michigan (Remote), must reside in the state ... In this work-from-home role, you will support utility customers by delivering exceptional service ...

Walker-Miller Energy

Energy Advisor

Detroit, MI

Experience in customer service, sales, and/or field work. * Salesforce experience. Licenses ... Walker-Miller Energy Services is an Equal Opportunity Employer. At Walker-Miller Energy Services ...

Walker-Miller Energy

Energy Advisor

Detroit, MI · On-site

Experience in customer service, sales, and/or field work. * Salesforce experience. Licenses ... Walker-Miller Energy Services is an Equal Opportunity Employer. At Walker-Miller Energy Services ...

KFC- Kedis

Customer Service

Allen Park, MI

$14.50 - $19.75/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and ... Brings an upbeat energy to the team * Has a commitment to timeliness and a sense of urgency

KFC- Kedis

Customer Service

Garden City, MI

$15 - $20.50/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and ... Brings an upbeat energy to the team * Has a commitment to timeliness and a sense of urgency

Energy Sciences

Energy Specialist

Grand Rapids, MI · On-site

$71K - $92K/yr

... to-customer services. Some of the day-to-day activities you would be involved with might include: * Identifying and quantifying energy efficiency opportunities. * Performing energy and economic ...

Energy Sciences

Energy Engineer

Berkley, MI · On-site

$71K - $92K/yr

... to-customer services. Some of the day-to-day activities you would be involved with might include: * Identifying and quantifying energy efficiency opportunities. * Performing energy and economic ...

Energy Sciences

Energy Engineer

Grand Rapids, MI · On-site

$71K - $92K/yr

... to-customer services. Some of the day-to-day activities you would be involved with might include: * Identifying and quantifying energy efficiency opportunities. * Performing energy and economic ...

Energy Sciences

Energy Engineer

Berkley, MI · On-site

$71K - $92K/yr

... to-customer services. Some of the day-to-day activities you would be involved with might include: * Identifying and quantifying energy efficiency opportunities. * Performing energy and economic ...

Energy Sciences

Energy Specialist

Berkley, MI · On-site

$71K - $92K/yr

... to-customer services. Some of the day-to-day activities you would be involved with might include: * Identifying and quantifying energy efficiency opportunities. * Performing energy and economic ...

Energy Sciences

Energy Specialist

Berkley, MI · On-site

$71K - $92K/yr

... to-customer services. Some of the day-to-day activities you would be involved with might include: * Identifying and quantifying energy efficiency opportunities. * Performing energy and economic ...

Energy Sciences

Energy Engineer

Grand Rapids, MI · On-site

$71K - $92K/yr

... to-customer services. Some of the day-to-day activities you would be involved with might include: * Identifying and quantifying energy efficiency opportunities. * Performing energy and economic ...

Energy Sciences

Energy Specialist

Grand Rapids, MI · On-site

$71K - $92K/yr

... to-customer services. Some of the day-to-day activities you would be involved with might include: * Identifying and quantifying energy efficiency opportunities. * Performing energy and economic ...

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Duke Energy Customer Service information

See Michigan salary details

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$16

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How much do duke energy customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for duke energy customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What does a Duke Energy Customer Service representative do?

A Duke Energy Customer Service representative assists customers with questions about their energy accounts, billing, service interruptions, and new service requests. They serve as the first point of contact for customers, helping to resolve issues, provide information about energy usage, and offer solutions for payment or technical problems. Representatives may also handle outage reports and coordinate with field technicians to address service concerns. Their goal is to ensure a positive customer experience and maintain reliable communication between Duke Energy and its customers.

What are the key skills and qualifications needed to thrive as a Duke Energy Customer Service representative?

To thrive as a Duke Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency are typically required. Patience, active listening, and professionalism help representatives build positive rapport and effectively resolve customer concerns. These skills and qualities are crucial for ensuring customer satisfaction, maintaining company reputation, and efficiently addressing service issues.

What are some common challenges faced by Duke Energy Customer Service representatives, and how are they supported in handling them?

Duke Energy Customer Service representatives often handle a high volume of inquiries, ranging from billing questions to outage reports, sometimes from customers who may be upset or experiencing emergencies. To help manage these challenges, representatives receive comprehensive training, ongoing support from supervisors, and access to knowledge bases and escalation procedures. The work environment is team-oriented, with frequent collaboration and regular feedback sessions to continuously improve service quality. Team members are encouraged to share experiences and solutions, fostering a supportive culture that helps staff navigate difficult situations while maintaining customer satisfaction.

What is the difference between Duke Energy Customer Service vs Duke Energy Meter Reader?

AspectDuke Energy Customer ServiceDuke Energy Meter Reader
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; training on meter reading procedures
Work EnvironmentOffice setting, call centers, customer locationsOutdoor fieldwork, utility sites
Employer & Industry UsageCustomer support for utility servicesReading meters to record energy usage

While Duke Energy Customer Service representatives handle customer inquiries, billing, and support, Duke Energy Meter Readers focus on physically reading utility meters in the field. Both roles require a high school diploma and are essential to utility operations, but they differ in work environment and daily tasks.

Is remote Duke Energy Customer Service a stressful job?

Remote Duke Energy Customer Service roles typically involve handling customer inquiries and resolving issues, which can be stressful during high call volumes or complex cases. However, the job often provides training, clear protocols, and a supportive environment to help manage stress levels.

What are popular job titles related to Duke Energy Customer Service jobs in Michigan?

For Duke Energy Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Duke Energy Customer Service jobs in Michigan look for?

The top searched job categories for Duke Energy Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Duke Energy Customer Service jobs?

Cities in Michigan with the most Duke Energy Customer Service job openings:

Duke Energy Customer Service jobs near you
Infographic showing various Duke Energy Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Call Agent

Adecco US, Inc.

Jackson, MI • On-site

$16.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Energy Customer Care Agent (Work From Home)

Location: Michigan (Remote), must reside in the state of Michigan

Schedule: Monday-Friday 8:00 am-5:00 pm

Pay Rate: $16.50 an hour

Position Overview

We are seeking detail-oriented and customer-focused Energy Customer Care Agents to join our dedicated energy team. In this work-from-home role, you will support utility customers by delivering exceptional service in a specialized, technical environment. Our team plays a critical role in helping customers and program participants successfully navigate energy efficiency programs.

Key Responsibilities

· Review and process energy efficiency incentive applications for accuracy and eligibility

· Finalize approved energy applications and ensure accurate payment processing

· Provide inbound and outbound customer support via phone and online chat

· Assist applicants and program participants with program questions and application status

· Perform back-office processing support for utility clients and their customers

· Maintain a high level of accuracy while managing repetitive data and detailed information

Required Skills & Qualifications

· Strong attention to detail and ability to focus on repetitive data-driven tasks

· Excellent customer service and communication skills (verbal and written)

· Ability to work independently in a remote environment

· Comfort working in a technical or regulated setting

· Basic computer proficiency and ability to navigate multiple systems

Preferred Qualifications

· Previous customer service, call center, or data processing experience

· Experience in utilities, energy efficiency programs, or technical customer support

· Familiarity with CRM systems or application processing platforms

Work Environment

· Fully remote (work from home)

· Structured, process-driven role with consistent daily tasks

· Supportive team focused on accuracy, service quality, and customer satisfaction

Why Join Us?

· Make a meaningful impact by supporting energy efficiency initiatives

· Stable remote work opportunity

· Be part of a knowledgeable and dedicated energy services team

Pay Details: $16.50 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act

  • Los Angeles City Fair Chance Ordinance

  • Los Angeles County Fair Chance Ordinance for Employers

  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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