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Dss Customer Service Jobs (NOW HIRING)

VDart

DSS (Depot Services & Solutions)

Pittston, PA · On-site

Replicate and resolve customer issues in the hardware environment (Triage.) * Prioritize the day ... Client's Service Level guidelines (whether working in a dedicated or syndicated environment.

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$14.75 - $19/hr

Familiar with PCI-DSS * Experience working in a Call Center * Experience dealing in Customer Service * Familiar with Linux * Basic understanding of HTML

JF Petroleum Group

Service Administrator

San Antonio, TX · On-site

$20 - $24/hr

Ensure consistency providing top notch administration duties to internal and external customers ... Will approve all DSS work order prior to invoicing. * Effectively communicate all updates to ...

SecurityMetrics

Customer Support Rep

Orem, UT

$14.75 - $19/hr

Familiar with PCI-DSS * Experience working in a Call Center * Experience dealing in Customer Service * Familiar with Linux * Basic understanding of HTML

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$14.75 - $19/hr

Familiar with PCI-DSS * Experience working in a Call Center * Experience dealing in Customer Service * Familiar with Linux * Basic understanding of HTML

JF Group

Service Administrator

San Antonio, TX · On-site

$20 - $24/hr

Ensure consistency providing top notch administration duties to internal and external customers ... Will approve all DSS work order prior to invoicing. * Effectively communicate all updates to ...

JF Group

Service Administrator

San Antonio, TX · On-site

$20 - $24/hr

Ensure consistency providing top notch administration duties to internal and external customers ... Will approve all DSS work order prior to invoicing. * Effectively communicate all updates to ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$16 - $400/hr

Familiar with PCI-DSS * Experience working in a Call Center * Experience dealing in Customer Service * Familiar with Linux * Basic understanding of HTML

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How much do dss customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for dss customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Dss Customer Service job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 86% Part Time, and 9% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Oracle Customer Applications Solution Architect

New Orleans, LA • On-site

Mako Professionals
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Mako Professionalsexternal

Other

Re-posted 8 hours ago

Job description

Solution Architect Customer Applications (Utilities)

Employment Type: Full-Time
Start Date: ASAP
Compensation: Competitive base salary (commensurate with experience)
Location: On-site New Orleans, LA
Relocation: Client-sponsored relocation assistance available

Overview

Our client is a large and growing utilities organization modernizing its customer-facing platforms after multiple acquisitions. This role owns the architecture for customer systems that support billing, payments, contact center operations, and digital engagement for over 600,000 customers.

This is a highly visible architecture role focused on delivering reliable, secure, and modern customer experiences across voice and digital channels.

Position Summary

The Solution Architect Customer Applications leads the design and evolution of the utility's customer technology stack, including Oracle Utilities CCS, Genesys Cloud CX, customer portals, payment platforms, and analytics. This role defines how customer data, interactions, and digital experiences are integrated across the enterprise.

Key Responsibilities

  • Own end-to-end architecture for Oracle CCS, Genesys Cloud CX, portals, payments, and outbound communications
  • Define customer data models and integration standards across all customer systems
  • Design omnichannel journeys across voice, chat, SMS, email, and self-service
  • Architect data flows into Microsoft Fabric, Azure Synapse, ADLS, and Power BI
  • Ensure PCI-DSS, NIST, and customer data protections are embedded in all designs
  • Partner with Customer Service and Marketing to improve AHT, FCR, CSAT, and digital adoption
  • Evaluate and lead POCs for AI, chatbots, and proactive customer communications
  • Govern system integrators and enforce architecture standards

Required Qualifications

  • 8+ years in customer-facing utility systems
  • 3+ years architecting Oracle Utilities CCS (or comparable CIS/CRM) and Genesys (or similar contact center)
  • Strong experience with CIS, IVR, CTI, and real-time customer data
  • Deep knowledge of PCI-DSS, privacy, and utility customer data regulations
  • Expertise in API, event-driven, and ETL integrations across Azure and OCI
  • Executive-level communication and stakeholder management skills

Preferred Certifications

  • Oracle Utilities CCS
  • Genesys Cloud CX Architect
  • Microsoft Azure Architect
  • TOGAF or CCXP

Apply