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Dsp Operations Manager Jobs in Phoenix, AZ (NOW HIRING)

Henkel

Senior Retail Media Manager

Scottsdale, AZ · On-site +1

$90K - $125K/yr

Develop and execute comprehensive advertising strategies across Amazon Sponsored Ads, Amazon DSP ... Provide operational support including monthly billing, reporting, and customer service coordination ...

Amazon

Senior Station Manager

Phoenix, AZ · On-site

Additional responsibilities include managing and leading a team of Operations, Area and Shift ... Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and ...

Amazon

Senior Station Manager

Phoenix, AZ

Additional responsibilities include managing and leading a team of Operations, Area and Shift ... Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and ...

Express Employment

E-Commerce Manager

Phoenix, AZ

$30/hr

Oversee Amazon PPC campaigns, including Sponsored Products, Sponsored Brands, and DSP advertising ... Inventory & Operations * Partner with supply chain and operations teams to maintain optimal ...

Express Employment Professionals - Peoria, AZ

Be Seen First

E Commerce Manager

Phoenix, AZ · On-site

$30 - $33/hr

... Brands, and DSP. * Monitor account health, compliance requirements, customer feedback, and ... Inventory & Operations * Partner with supply chain and operations teams to maintain optimal ...

Amazon

Senior Station Manager

Phoenix, AZ · On-site

Additional responsibilities include managing and leading a team of Operations, Area and Shift ... Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and ...

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Dsp Operations Manager information

See Phoenix, AZ salary details

$27.2K

$71K

$115.5K

How much do dsp operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for dsp operations manager in Phoenix, AZ is $71,005.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $88,800.00 per year, depending on experience, location, and employer.

What is the difference between Dsp Operations Manager vs Dsp Technician?

AspectDsp Operations ManagerDsp Technician
CredentialsTypically requires a bachelor's degree in engineering, telecommunications, or related field; certifications like Cisco or CompTIA are commonUsually requires technical certifications or associate degrees in electronics or telecommunications
Work EnvironmentOversees multiple sites, manages teams, and handles strategic planningWorks hands-on with equipment, performs maintenance and troubleshooting
Employer & Industry UsageEmployed by telecom companies, network providers, and large ISPsEmployed by telecom companies, network service providers, and installation firms

The Dsp Operations Manager focuses on overseeing operations, managing teams, and strategic planning, while the Dsp Technician handles technical tasks like installation, maintenance, and troubleshooting. Both roles are essential in the telecom industry but differ in responsibilities and required credentials.

What are some common challenges faced by DSP Operations Managers in managing multiple delivery routes and teams?

DSP Operations Managers often navigate the complexities of coordinating multiple delivery routes, ensuring timely dispatches, and balancing workforce schedules. A key challenge is adapting to fluctuating package volumes while maintaining high delivery performance and safety standards. Managers also focus on fostering teamwork among drivers and support staff, addressing logistical issues in real time, and implementing process improvements in a fast-paced environment. Effective communication and problem-solving skills are essential to overcome these challenges and deliver consistent operational results.

Is a Dsp Operations Manager a high paying job?

A DSP Operations Manager typically earns a competitive salary that reflects experience, location, and industry standards. The role often involves managing digital advertising campaigns and requires skills in data analysis and platform tools, which can influence compensation levels.

What are the key skills and qualifications needed to thrive as a DSP Operations Manager?

To thrive as a DSP Operations Manager, you need strong leadership abilities, operational management experience, and familiarity with logistics or delivery service processes, often supported by a bachelor’s degree in business or a related field. Proficiency in route planning software, fleet management systems, and data analytics tools is typically required. Excellent communication, problem-solving skills, and the ability to motivate teams make someone stand out in this position. These skills and qualities are crucial for ensuring efficient operations, meeting delivery targets, and maintaining high standards of service and safety.

What is a DSP Operations Manager?

DSP Operations Managers oversee the daily operations of Delivery Service Partners (DSPs), usually within logistics companies like Amazon. They are responsible for managing delivery teams, optimizing delivery routes, ensuring safety and compliance, and meeting performance targets. Their role is crucial in coordinating between the company and contracted delivery providers to ensure efficient and timely package deliveries. They also handle staffing, training, and problem-solving to address any operational issues that arise.
What are popular job titles related to Dsp Operations Manager jobs in Phoenix, AZ? For Dsp Operations Manager jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Dsp Operations Manager jobs in Phoenix, AZ look for? The top searched job categories for Dsp Operations Manager jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Dsp Operations Manager jobs? Cities near Phoenix, AZ with the most Dsp Operations Manager job openings:
Dsp Operations Manager jobs near you

Account Manager, Fleet Excellence and Compliance

Amazon

Tempe, AZ • On-site

Full-time

Posted 28 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,062 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Global Fleet & Products (GFP) owns the strategy, lifecycle management, and operational excellence of Amazon's last-mile delivery fleet across North America. The Fleet Excellence & Compliance (FE&C) team within GFP's NA Fleet Ops & Programs organization is responsible for bridging program strategy with field-level execution - ensuring fleet readiness, vendor accountability, and DSP compliance at scale.
The Account Manager, FE&C is a fleet execution role designed for complex, multi-party coordination between Amazon, Delivery Service Partners (DSPs), and third-party vendors (Fleet Management Companies, OEMs, body shops, and FSS vendors). This role fills the critical gap between GFP program strategy and field-level outcomes - handling work that is too ambiguous for offshore support, too judgment-heavy for automation, and too tactical for Program Managers.
The Account Manager serves as the single-threaded owner for 2-3 fleet programs, driving daily execution, escalation resolution, and measurable field outcomes

This role operates as the connective tissue across a three-way coordination model (Amazon DSP 3P Vendor), ensuring all stakeholders are aligned, accountable, and documented in Salesforce. The ideal candidate thrives in ambiguity, brings strong tactical execution skills, and can balance multiple high-visibility priorities while maintaining a keen attention to detail in a fast-paced environment.
Key job responsibilities
Owning end-to-end execution of 2-3 assigned fleet programs including SOP quality, daily health metric monitoring (reopen rates, case age, resolution SLA, DPMO), and playbook development.
Serving as the primary coordination point between Amazon internal teams, DSP owners, and third-party vendors (FMCs, OEMs, body shops) - documenting all interactions in case management tools.
Resolving Tier 1 escalations directly (target: 80%) and escalating Tier 2 issues to Program Managers with full context and a recommendation, not just a problem statement.
Driving measurable field accountability outcomes including FCA compliance, VORR contribution (defect removal, OON repairs), vendor responsiveness/SLA documentation, and HVE readiness (8-12 weeks pre-Peak preparation).
Identifying SOP gaps and recommending process improvements; contributing 1-2 SOP fixes per quarter.
Supporting DSP relationship management including compliance coaching tied to MEP enforcement milestones.
Coordinating complex fleet lifecycle events such as EDV station launches, redeployment, OEM outreach, and warranty coordination.
A day in the life
An Account Manager on the FE&C team starts the day reviewing program health dashboards - monitoring case SLA compliance, reopen rates, and vendor responsiveness across the assigned portfolio. The role involves coordinating directly with DSPs on fleet condition issues, working with Fleet Management Companies to resolve grounding or repair delays, and escalating complex policy exceptions to the Program Manager with a clear recommendation

Every interaction is documented in a case management system. Patterns across cases that signal SOP gaps are identified and driven toward process improvements that reduce future escalation volume. This work directly impacts fleet uptime, DSP satisfaction, and Amazon's ability to deliver packages on time.
About the team
The FE&C team within GFP's NA Fleet Ops & Programs organization manages fleet execution across multiple portfolio areas including fleet maintenance, invoicing, and DSP satisfaction

The team operates in a programmatic model-owning metrics, driving vendor accountability, and serving as the human-in-the-loop for cases that require judgment, relationship management, and cross-functional coordination.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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