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Dsp Operations Manager Jobs in Cleveland, OH (NOW HIRING)

MID OHIO MEDICAL TRANSPORT LLC

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DSP Office Manager

Cleveland, OH

We are looking an experienced Direct Support Professional (DSP) Office Manager to oversee day to day operations, including recruitment, hiring and the management of clients and staff. This role ...

MID OHIO MEDICAL TRANSPORT LLC

Be Seen First

DSP Office Manager

Cleveland, OH · On-site

We are looking an experienced Direct Support Professional (DSP) Office Manager to oversee day to day operations, including recruitment, hiring and the management of clients and staff. This role ...

Blossom on Lopez, Inc.

House Manager

Akron, OH

Oversee daily operations of a residential home * Supervise, coach, and support DSP staff * Ensure compliance with DODD regulations and agency standards * Manage schedules, call-offs, and shift ...

HAZEL GRACE HOMES

House Manager

Akron, OH · On-site

Oversee daily operations of a residential home * Supervise, coach, and support DSP staff * Ensure compliance with DODD regulations and agency standards * Manage schedules, call-offs, and shift ...

HAZEL GRACE HOMES

House Manager

Akron, OH · On-site

Oversee daily operations of a residential home * Supervise, coach, and support DSP staff * Ensure compliance with DODD regulations and agency standards * Manage schedules, call-offs, and shift ...

Blossom on Lopez, Inc.

House Manager

Akron, OH · On-site

$16 - $19/hr

Oversee daily operations of a residential home * Supervise, coach, and support DSP staff * Ensure compliance with DODD regulations and agency standards * Manage schedules, call-offs, and shift ...

Amazon

Senior Station Manager

Akron, OH · On-site

Additional responsibilities include managing and leading a team of Operations, Area and Shift ... Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and ...

Amazon

Senior Station Manager

Akron, OH · On-site

Additional responsibilities include managing and leading a team of Operations, Area and Shift ... Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and ...

Amazon

Senior Station Manager

Bedford, OH · On-site

Additional responsibilities include managing and leading a team of Operations, Area and Shift ... Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and ...

Amazon

Senior Station Manager

Cleveland, OH

Additional responsibilities include managing and leading a team of Operations, Area and Shift ... Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and ...

Amazon

Senior Station Manager

Cleveland, OH · On-site

Additional responsibilities include managing and leading a team of Operations, Area and Shift ... Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and ...

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All JobsDsp Operations JobsDsp Operations Manager JobsDsp Operations Manager Jobs in Cleveland, OH

Dsp Operations Manager information

See Cleveland, OH salary details

$27.2K

$71K

$115.4K

How much do dsp operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for dsp operations manager in Cleveland, OH is $71,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $88,800.00 per year, depending on experience, location, and employer.

What is a DSP Operations Manager?

DSP Operations Managers oversee the daily operations of Delivery Service Partners (DSPs), usually within logistics companies like Amazon. They are responsible for managing delivery teams, optimizing delivery routes, ensuring safety and compliance, and meeting performance targets. Their role is crucial in coordinating between the company and contracted delivery providers to ensure efficient and timely package deliveries. They also handle staffing, training, and problem-solving to address any operational issues that arise.

What are the key skills and qualifications needed to thrive as a DSP Operations Manager?

To thrive as a DSP Operations Manager, you need strong leadership abilities, operational management experience, and familiarity with logistics or delivery service processes, often supported by a bachelor’s degree in business or a related field. Proficiency in route planning software, fleet management systems, and data analytics tools is typically required. Excellent communication, problem-solving skills, and the ability to motivate teams make someone stand out in this position. These skills and qualities are crucial for ensuring efficient operations, meeting delivery targets, and maintaining high standards of service and safety.

What are some common challenges faced by DSP Operations Managers in managing multiple delivery routes and teams?

DSP Operations Managers often navigate the complexities of coordinating multiple delivery routes, ensuring timely dispatches, and balancing workforce schedules. A key challenge is adapting to fluctuating package volumes while maintaining high delivery performance and safety standards. Managers also focus on fostering teamwork among drivers and support staff, addressing logistical issues in real time, and implementing process improvements in a fast-paced environment. Effective communication and problem-solving skills are essential to overcome these challenges and deliver consistent operational results.

What is the difference between Dsp Operations Manager vs Dsp Technician?

AspectDsp Operations ManagerDsp Technician
CredentialsTypically requires a bachelor's degree in engineering, telecommunications, or related field; certifications like Cisco or CompTIA are commonUsually requires technical certifications or associate degrees in electronics or telecommunications
Work EnvironmentOversees multiple sites, manages teams, and handles strategic planningWorks hands-on with equipment, performs maintenance and troubleshooting
Employer & Industry UsageEmployed by telecom companies, network providers, and large ISPsEmployed by telecom companies, network service providers, and installation firms

The Dsp Operations Manager focuses on overseeing operations, managing teams, and strategic planning, while the Dsp Technician handles technical tasks like installation, maintenance, and troubleshooting. Both roles are essential in the telecom industry but differ in responsibilities and required credentials.

Is a Dsp Operations Manager a high paying job?

A DSP Operations Manager typically earns a competitive salary that reflects experience, location, and industry standards. The role often involves managing digital advertising campaigns and requires skills in data analysis and platform tools, which can influence compensation levels.

What are popular job titles related to Dsp Operations Manager jobs in Cleveland, OH?

For Dsp Operations Manager jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Dsp Operations Manager jobs in Cleveland, OH look for?

The top searched job categories for Dsp Operations Manager jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Dsp Operations Manager jobs?

Cities near Cleveland, OH with the most Dsp Operations Manager job openings:

Dsp Operations Manager jobs near you
Infographic showing various Dsp Operations Manager job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 9% Part Time, 6% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,870 per year, or $34.1 per hour.

DSP Office Manager

MID OHIO MEDICAL TRANSPORT LLC

Cleveland, OH

Full-time

Re-posted 12 days ago

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Job description

Position Summary:

We are looking an experienced Direct Support Professional (DSP) Office Manager to oversee day to day operations, including recruitment, hiring and the management of clients and staff.  This role ensures high-quality care services are provided to the clients while maintaining efficient office operations and compliance with all regulatory standards.  The DSP Office Manager will play a key leadership role in staffing, scheduling, client service coordination, and administrative support.  

Key Responsibilities:

Develop and implement recruitment strategies to attract qualified DSPs and support staff.

 Conduct interviews, background checks, and coordinate onboarding processes.

Ensure compliance with all hiring regulations, certifications, and licensing requirements.

Supervise DSPs and administrative staff, providing coaching, performance evaluations, and disciplinary actions as needed.

Develop staff schedules ensuring appropriate coverage based on client needs.

Facilitate staff training programs, ensuring compliance with state and agency policies.

Client Management & Coordination

Oversee client service plans and ensure they are implemented according to individual care requirements.

Maintain positive relationships with clients, families, and external care coordinators.

Address client concerns promptly and ensures service quality standards are met.

Develop and implement marketing strategies to promote services and attract clients

Manage social media accounts, website updates, and promotional materials

Represent the organization at community events, job fairs, and networking opportunities

Qualifications:

High School Diploma, associate or bachelor's degree.

Minimum 2 years of experience in DSP, healthcare, or social services management

Strong leadership, organizational, and interpersonal skills

Proficiency in Microsoft Office and HR/recruitment platforms

Knowledge of Medicaid Waiver programs and state regulations (preferred)

Ability to multitask and adapt in a fast-paced environment

Build relationships with referral sources, agencies, and community partners

Preferred Skills:

Previous experience managing a team of DSPs or caregivers.

Knowledge fo DODD regulations.

Strong problem solving and conflict resolution abilities.

Work Schedule:

Full-Time (Monday - Friday), occasional after-hours support as needed.