Dsp Manager Jobs in Portland, OR (NOW HIRING)

Support ManagerPosition:

This position is expected to start Part-time, but move into Full-time within 3 to 6 months.

We are looking for someone caring, professional, and organized, prefer Spanish-speaking, with prior office experience.This role involves managing documents, reports, and databases, communicating with clients/parents, employees, case managers, and the community. We are looking for someone flexible who can work within our team of Support Managers and be willing to assist with a variety of tasks as our agency grows and changes.We are a pretty small team, so the ability to cross-train is essential. This position is mainlyhybrid-remote, with the ability to travel to client homes within thePortland, OR areafor regular meetings.Spanish-speaking preferred but all candidates are encouraged to apply if interested.

Job Objectives:

Support:

• Develop andmaintainpositive working relationshipswith an assigned group of clients,their families,and their caregivers (DSP's).

• Manage and assume ownership over the entire client lifecycle including:

• • Review and sign ISP documentsfornew clientsand/or renewals for existing clients.

• • Initial clientonboardingto include:

• • • Meeting with the family todeterminescopeof needsfor the client.

• • • Discuss andassistwithdeterminingpreferred schedule for hours of care

• • • Gather specific information needed to write theImplementation Plans and Risk Protocols, etc.

• Initial DSP onboarding which may include:

• • Participating in the meet & greet process with potential candidates for your clients

• • TrainingDSPsonImplementationplansand Riskprotocols.

• • AssistingDSPswith learning and using our client-management software.

• • Managethe process of finding newDSPsforyourclients when necessary.

• • Hold regular meetings with the client, family,andDSPto gather feedback andensureexpectations arebeing met.

Reporting:

• Ensure andassistassigned DSP's withsubmittingrequiredclientProgressNotes for each shift.

• Conduct required Quarterly Progress check-in meetings, used to create final reports to submit to client case managers monthly.

• Monitor and manage the client database to ensure information is correct and up to date.

• Monitor emails and texts daily and respond in a courteous and proactive manner.

Documentation:

• Write and develop required ImplementationPlans &RiskProtocol documentsfor eachassignedclient. Communicatewiththeclient'sparents/guardiansto ensure protocols areaccurateand up to date.

• Manage the Implementation Plan and Risk Protocol document lifecycle including updating the documents whenever parents/guardiansnotify ofany changes, or at minimum, on a yearly basis.

• Monitorexpirationdates for ISP's and SA's and follow up with case managers.

• Gatheradditionaldocumentsfrom parents or Case Managers such as:

• • Medication records for clients - used to create theeMAR.

• • Behavior support documentation (PBSP)

• • Nursing delegation training and documentation

General Office Duties:

• Maintain prompt communicationwith allCase Managers,DSP's, Clients and/or Parents and Guardiansvia email, phone, and text.

• Assistwith responding to messages, emails or phone calls that are received after-hours oronweekends.

• Assistwith developing and/ormaintainingvarious office-related policies, procedures, and protocols.

• Communicate and collaborate with other Support Managersandbewillingto provide coverage when needed.

• Attend occasional in-personstaffmeetings or community events.

• Performadditionalsupport duties and responsibilities as assigned.

Job Qualifications:

• Prioroffice and/or clerical experiencerequired.

• An interest and desire to work within the intellectually and developmentally disabled community.

• Knowledge and experience working in a highly government-regulated and compliance-focused industry preferred.

• Self-directed and highly organized, withabilityto work as a part of a team.

• Strong problem-solving and critical thinking skills.

• Ability to communicate in a professional manner, both written and verbal.

• Ability to adhere to specific timelines and complete tasks ahead of deadlines.

• Be comfortable using various technologies including Adobe,Microsoft Teams, Excel Spreadsheets, Microsoft Word, etc.

• This position ishybrid-remote.Musthavereliabletransportation and adedicatedworkspacewith high-speed internet, quiet for making and answering phone calls, and must feel comfortable withsetting upand managingcompany-providedcomputerequipment.

Requirements:

• Pass a criminal background check

• Type 50-60 wpm

• Comfortable using technology such as cell phones, computers,Googleand Microsoft Suite.

• CurrentDriver'sLicense and vehicle insurance (travelrequired)

• Be willing tomonitorand respond to messages/calls during off-hours.

• BilingualinSpanish preferred.

Benefits:

• Paid sick/vacation time and holiday pay

• Medical, Dental, Vision Insurance

• 401kbenefitswith company match (after 1 year)

• Annualraisesdepending on performance

• Free gym membership with MUV Fitness.