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Driver Relations Manager Jobs in Missouri (NOW HIRING)

Swift Transportation

Operations Manager

Moberly, MO · On-site

$59K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Driver compliance and driver relation issues. * Address customer relations issues. * Monitor and ... issues; manage expectations and collaborate with internal department personnel to provide ...

Swift Transportation

Operations Manager

Moberly, MO

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Driver compliance and driver relation issues. * Address customer relations issues. * Monitor and ... issues; manage expectations and collaborate with internal department personnel to provide ...

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Driver Relations Manager information

What is a driver relations manager?

Driver Relations Managers are professionals responsible for overseeing relationships between a company and its drivers, whether they're employees or contractors. Their main duties include recruiting, onboarding, supporting, and retaining drivers by addressing their concerns and ensuring they have a positive experience. They often act as a bridge between drivers and company management, helping to resolve issues, improve communication, and boost driver satisfaction. These managers play a key role in reducing driver turnover and maintaining a reliable workforce. Their work is especially important in industries like transportation, logistics, and delivery services.

What are the key skills and qualifications needed to thrive as a driver relations manager?

To thrive as a Driver Relations Manager, you need strong experience in logistics or transportation management, excellent interpersonal skills, and a relevant bachelor's degree or equivalent work experience. Familiarity with fleet management software, CRM systems, and knowledge of industry regulations are typically required, and certifications in logistics or HR can be beneficial. Outstanding conflict resolution, problem-solving, and communication abilities help build trust and foster positive relationships with drivers. These skills and qualities are crucial for ensuring driver satisfaction, retention, and compliance, which directly impact operational efficiency and company reputation.

How does a driver relations manager typically collaborate with operations and HR teams to address driver concerns?

A Driver Relations Manager works closely with both operations and HR teams to ensure that drivers’ needs and concerns are addressed promptly and effectively. This often involves regular meetings to discuss feedback from drivers, coordinating on policy updates, and resolving issues related to scheduling, compliance, and workplace safety. By fostering open communication between drivers and management, the Driver Relations Manager helps create a supportive environment, improves retention, and ensures operational efficiency. Teamwork and proactive problem-solving are key aspects of this collaborative process.

What is the difference between Driver Relations Manager vs Driver Coordinator?

AspectDriver Relations ManagerDriver Coordinator
ResponsibilitiesOversees driver relationships, manages communication, and resolves issues at a strategic level.Coordinates driver schedules, handles daily communication, and manages operational tasks.
Required SkillsStrong communication, conflict resolution, leadership, and industry knowledge.Organizational skills, communication, and familiarity with scheduling software.
Work EnvironmentOffice-based with field interactions, strategic planning sessions.Primarily office or dispatch center, with some field contact.
Common UsageUsed in larger transportation companies for relationship management roles.Found in logistics and delivery companies for daily operational coordination.

The Driver Relations Manager focuses on maintaining and improving driver relationships at a strategic level, while the Driver Coordinator handles daily scheduling and operational tasks. Both roles require strong communication skills, but the Manager position involves more leadership and industry knowledge, whereas the Coordinator is more task-oriented and operational.

What are popular job titles related to Driver Relations Manager jobs in Missouri?

For Driver Relations Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Driver Relations Manager jobs in Missouri look for?

The top searched job categories for Driver Relations Manager jobs in Missouri are:

What cities in Missouri are hiring for Driver Relations Manager jobs?

Cities in Missouri with the most Driver Relations Manager job openings:

Driver Relations Manager jobs near you

Customer Relations Specialist - Dental

Compass Health Network

Columbia, MO • On-site

$18.39/hr

Full-time

Re-posted 18 days ago

Compass Health Network rating

6.8

Company rating: 6.8 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

494th of 888 rated healthcare providers

Job description

Customer Relations Specialist - Dental
Department: Front Office Support
Employment Type: Full Time
Location: Columbia - Worley Street
Reporting To: Patricia Brill
Compensation: $18.39 / hour
Description
To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,000.* Your commitment helps us meet critical service needs, and we're excited to have you be a part of our mission!
Be the welcoming face and first point of contact for our organization-and help create a positive experience for every visitor and caller.
Schedule: Mon,Tues,Thurs 7:15am-4:15pm, Wed 7:15am-6:15pm & Friday 7:15am-1:15pm
Are you a friendly, organized professional who thrives in a fast-paced environment? We're looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.
As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You'll also support day-to-day clinic operations to ensure things run smoothly and efficiently.
This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.
Key Responsibilities
  • Greet patients and provide excellent customer service at every visit
  • Manage appointment check-in/check-out, including verifying insurance and demographics
  • Collect co-pays and complete necessary paperwork
  • Answer phones, direct messages, and assist with scheduling
  • Keep the front office and waiting areas organized and welcoming
  • Enter data accurately into electronic health records (EHR)
  • Travel to nearby clinic locations as needed
  • Maintain strict patient confidentiality and follow HIPAA guidelines

Requirements, Skills, Knowledge and Expertise
  • High School/GED preferred
  • At least one year experience in customer service required
  • A valid driver's license and agency established minimum automobile coverage required

This Role Is a Great Match for Someone Who:
  • Possesses strong communication and organizational skills
  • Is comfortable in a high-traffic, patient-facing role
  • Is detail-oriented with basic computer and data entry skills
  • Willing to travel locally between clinic sites if needed

*Retention bonuses paid as per bonus policy; exclusions may apply.

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