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Downtown In Jobs in Silver Spring, MD (NOW HIRING)

Tatte began in 2007 in a home kitchen with a passion for baking and the belief that well-crafted food has the power to bring people together. That spirit continues to guide us today. We are a design ...

Tatte began in 2007 in a home kitchen with a passion for baking and the belief that well-crafted food has the power to bring people together. That spirit continues to guide us today. We are a design ...

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Downtown In information

What are the typical challenges faced by hospitality staff working in a downtown inn setting?

Staff at a downtown inn often navigate fast-paced environments due to high guest turnover and diverse clientele, particularly during peak tourist seasons or local events. Common challenges include managing last-minute reservations, handling guest concerns promptly, and coordinating with housekeeping and maintenance to ensure rooms are ready on time. Team members must also balance providing personalized service with efficiency, as guests may have unique requests or tight schedules. Working in a downtown location typically involves close collaboration with other departments and local businesses to enhance guest experience.

What are Downtown Inns?

Downtown Inns are lodging establishments located in the central area of a city or town, offering accommodations to travelers, tourists, and business guests. These inns often provide easy access to local attractions, restaurants, and business districts, making them a convenient choice for visitors who want to explore the downtown area. Amenities may vary, but many downtown inns offer services such as breakfast, Wi-Fi, and concierge assistance. The atmosphere can range from boutique and historic to modern and upscale, depending on the specific property.

What is the difference between Downtown In vs Downtown Out?

AspectDowntown InDowntown Out
Primary RoleAssisting customers inside retail stores or offices in downtown areasProviding outdoor or on-site support, such as deliveries or outdoor customer assistance
Work EnvironmentIndoor, retail or office settings in downtown locationsOutdoor, on-site, often mobile or delivery-based
CredentialsCustomer service skills, possibly retail certificationsLogistics or delivery certifications may be helpful

Downtown In roles focus on indoor customer service within downtown retail or office spaces, while Downtown Out involves outdoor or mobile support like deliveries. Both roles serve downtown areas but differ mainly in work environment and specific duties.

What are the key skills and qualifications needed to thrive as a Downtown Inn Manager, and why are they important?

To thrive as a Downtown Inn Manager, you need strong hospitality management skills, a background in business or hotel administration, and experience in overseeing lodging operations. Familiarity with property management systems (PMS), reservation software, and compliance certifications such as ServSafe or local hospitality licenses is typically required. Exceptional customer service, problem-solving abilities, and leadership are soft skills that set top candidates apart. These skills and qualifications ensure efficient operations, guest satisfaction, and a positive reputation for the establishment.
What job categories do people searching Downtown In jobs in Silver Spring, MD look for? The top searched job categories for Downtown In jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Downtown In jobs? Cities near Silver Spring, MD with the most Downtown In job openings:

$70K - $74K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago


Job description

Sales Manager - Premier Downtown DC Hotel
Join the Courtyard/Residence Inn Washington, DC Convention Center, a dynamic dual-branded Marriott property in the heart of downtown. With 504 guest rooms, a rooftop bar, full-service restaurant, and 10,200 sq. ft. of event space, our hotel offers a best-in-class experience just steps from the Convention Center, Metro, and CityCenterDC.
Why Join Us?
At Courtyard/Residence Inn DC Convention Center, you're more than an employee-you're part of a team that values growth, recognition, and opportunity. We foster a culture where motivated professionals can thrive and make a meaningful impact.
We are seeking a results-driven Sales Manager to generate new business, build strong client relationships, and drive revenue through strategic sales efforts. This role is ideal for a professional who excels at closing deals and delivering exceptional client experiences.
Compensation & Benefits
  • Salary Range: $70,000 - $74,000.00 Annually
  • Bonus Potential: Quarterly and Annual Bonus opportunities
  • Health & Welfare: Comprehensive Medical, Dental, and Vision options
  • Financial Security:401(k) Savings Plan
  • Time Off: Competitive Paid Time Off (PTO)
  • Extra Advantages: Travel Discounts, Educational Assistance, Complimentary Parking and Volunteer Opportunities
Ready to Grow Your Career?
Join a high-performing team in one of the most exciting hospitality markets in the country.
Apply today and build your future with Crestline Hotels & Resorts.
Overview:
We are currently hiring for a Sales Manager. The ultimate mission of this role will be to solicit, sell, and contract rooms for the assigned markets in coordination with transient demand patterns and existing group business to maximize hotel rooms and related revenues. To accomplish this the Sales Manager will be responsible for maintaining and growing relationships with existing accounts and soliciting new group sales accounts.
Key Duties & Responsibilities:
  • Creates and executes strategic sales plans to identify, attract and retain appropriate business to the hotel
  • Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections, and written communication
  • Attend trade shows, industry meetings, and community events
  • Overnight travel for business-related activities as needed
  • Prepare sales proposals for, meet with and entertain clients as deemed appropriate based on individual clients and accounts
  • Skillfully respond to incoming leads and maximize conversion from all lead sources
  • Analyze and manage business opportunities to achieve the highest profit margins for department and hotel
  • Knowledge of local market trends, competition, and key accounts of the hotel
  • Creatively sells available hotel space to maximize revenue
  • Negotiate and finalize contracts within approved Crestline guidelines
  • Ensure proper usage and that all required information is entered into sales software including all significant client communication
  • Establishes on-sight customer contact as needed and introduces customers to the service staff
  • Follows up with clients after each function to ensure satisfaction and solicit additional business
  • Conducts oneself at all times in a professional business manner, acts as a professional representative of the hotel, and an enthusiastic member of the sales team
  • Volunteers and assists other sales members as needed in the achievement of their goals to ensure departmental and hotel goals are met
  • Assists Director of Sales with an annual business plan and budget
  • Executes and drafts sales action plans
  • Position may be required to occasionally work flexible hours and weekends

This position may or may not include:
o Obtaining rooming lists, catering selection, and set-up details from clients
o Finalizing BEOs and contacting customers for final counts as needed
o Trace files to ensure correct payment
o Proper procedures pre and post function to ensure payment
o Communicates with appropriate departments regarding set-up changes and final count
o Ensures that guest rooms and meeting rooms are blocked
o Provide accurate forecasts to operational departments to ensure proper staffing
Education and Experience:
  • Must have a high school diploma or GED. Bachelor's degree preferred.
  • One to two years of experience in hotel and/or conference center sales; or any equivalent combination of education and experience which provides the above knowledge, skills, and abilities.
  • Ability to utilize a variety of computer programs effectively and efficiently, e.g., Word, Excel, PowerPoint, Outlook, property management system, sales software, timekeeping system, etc.
  • Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand English.
  • Advanced knowledge of sales skills, revenue management, writing and executing action plans, and hotel operations.
  • Able to set priorities, plan, organize, and delegate.

Preferred Skills and/or Education:
  • Hotel Sales Experience

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
Sales Manager - Premier Downtown DC Hotel
Join the Courtyard/Residence Inn Washington, DC Convention Center, a dynamic dual-branded Marriott property in the heart of downtown. With 504 guest rooms, a rooftop bar, full-service restaurant, and 10,200 sq. ft. of event space, our hotel offers a best-in-class experience just steps from the Convention Center, Metro, and CityCenterDC.
Why Join Us?
At Courtyard/Residence Inn DC Convention Center, you're more than an employee-you're part of a team that values growth, recognition, and opportunity. We foster a culture where motivated professionals can thrive and make a meaningful impact.
We are seeking a results-driven Sales Manager to generate new business, build strong client relationships, and drive revenue through strategic sales efforts. This role is ideal for a professional who excels at closing deals and delivering exceptional client experiences.
Compensation & Benefits
  • Salary Range: $70,000 - $74,000.00 Annually
  • Bonus Potential: Quarterly and Annual Bonus opportunities
  • Health & Welfare: Comprehensive Medical, Dental, and Vision options
  • Financial Security:401(k) Savings Plan
  • Time Off: Competitive Paid Time Off (PTO)
  • Extra Advantages: Travel Discounts, Educational Assistance, Complimentary Parking and Volunteer Opportunities
Ready to Grow Your Career?
Join a high-performing team in one of the most exciting hospitality markets in the country.
Apply today and build your future with Crestline Hotels & Resorts.