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CX-UX Manager

Kansas City, MO · On-site

$113K/yr

Diseñarás y facilitarás procesos para entender problemas, necesidades y pain points, aplicando metodologías de Human-Centered Innovation, Design Thinking y Double Diamond. * Diseño de ...

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As of Aug 9, 2026, the average hourly pay for double diamond in the United States is $14.99, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $16.35 per hour, depending on experience, location, and employer.

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A Double Diamond professional typically follows a structured design process that involves stages of discovery, defining the problem, developing ideas, and delivering solutions. Daily work often includes user research, brainstorming sessions, prototyping, and testing concepts iteratively with stakeholders. The role frequently requires close collaboration with product managers, engineers, and marketing teams to ensure that user insights are integrated throughout the project lifecycle. This environment allows Double Diamond practitioners to have a meaningful impact on both the innovation process and final outcomes, while also supporting personal and career growth through exposure to diverse challenges.

What are the key skills and qualifications needed to thrive in the double diamond position, and why are they important?

To thrive as a Double Diamond, you need expertise in human-centered design processes, a strong portfolio in design thinking, and formal training in user experience or product design. Familiarity with industry-standard design and prototyping tools such as Adobe Creative Suite, Figma, and user research methodologies is commonly required. Exceptional collaboration, storytelling, and problem-solving skills help build consensus and translate complex insights into actionable solutions. These abilities are essential for driving innovation, ensuring products align with user needs, and facilitating effective communication across multi-disciplinary teams.

What is a double diamond?

A Double Diamond job typically refers to a role that follows the Double Diamond design thinking framework, which includes stages of discovery, definition, development, and delivery. This approach is commonly used in UX, product design, and problem-solving industries to ensure creativity and efficiency. Professionals in these roles focus on identifying problems, researching solutions, prototyping, and refining concepts for the best outcomes.

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Infographic showing various Double Diamond job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 2% Contract, and 3% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $31,171 per year, or $15 per hour.

Product Operations Senior Lead Product Manager

Cox Automotive

Union City, GA • On-site

$134K - $224K/yr

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Cox Automotive rating

7.7

Company rating: 7.7 out of 10

Based on 141 frontline employees who took The Breakroom Quiz

105th of 150 rated financial services

Job description

The Product Operations Senior Lead Product Manager will be responsible for leading the creation and adoption of strategies to enable Cox Automotive Product team members to deliver best-in-class products. This role includes the management of shared product management discipline standards across Cox Automotive, managing initiatives which enable product management excellence, and supporting product readiness processes for key initiatives across the portfolio.
This role works cross-functionally with key partners in the product development lifecycle to define and operationalize best practices, develop learning and development programs, and drive adoption of enterprise standards. A core function of this role is embedding AI-first methodologies into how product teams discover, define, build, launch, and measure products, shifting the organization from AI-aware to AI-native.
The person in this role is part of the core team that identifies, develops, and administers a range of enterprise-wide initiatives designed to improve Product Operations across portfolios, and works to effect broad change. This is both a strategic and hands-on position requiring a proactive spirit, broad thinking, and strong problem-solving capabilities.
The ideal candidate has a strong background in working with matrixed teams to build relationships, understand needs, consult on the best ways to address them, all while driving change and improvement. They must have excellent communication skills and attention to detail, as well as the ability to think through broad needs across the enterprise. They bring deep product management experience paired with genuine fluency in applied AI and a track record of operationalizing new ways of working.
Position Responsibilities:
  • Maturing Product Management: Drive processes that improve product management maturity, skills, and consistency across Cox Automotive. Own and evolve the enterprise discipline framework including standards for discovery, specification, delivery, and post-launch measurement.
  • AI-First Product Management: Lead the development and adoption of AI-first approaches to product management across CAPTG. Integrate AI tools (e.g., Claude, Pendo AI) into product workflows including discovery, research synthesis, specification writing, and launch readiness. Develop reusable playbooks, skills, prompts, and agents. Serve as internal SME and evangelist for applied AI in product management.
  • Enterprise Stewardship: Partner with Product Management, Product Readiness teams, and other teams internal to the Product COE and CAPTG to coordinate efforts and promote awareness for Product Operations initiatives. Catalyze behavioral change through knowledge sharing and compelling, thoughtfully curated resources that drive buy-in and adoption.

Required Qualifications:
Knowledge, Skills, and Abilities
Strong ability and desire to:
  • Lead the adoption of AI-first approaches to product management, with working knowledge of LLMs (Claude preferred), prompt engineering, and agentic workflows
  • Provide excellent service to internal clients / stakeholders, always seeking to add incremental value
  • Think critically and broadly about how tools, processes, and standards can be integrated to create compounding value
  • Teach others and illuminate best practices in a compelling way that drives buy-in and adoption

Other key attributes:
  • Self-motivated, able to independently drive initiatives with minimal oversight
  • Thinking and operating broadly across diverse teams/stakeholders, macro/enterprise-level thinking
  • Excellent written and verbal communication skills; comfortable communicating at all levels including senior leadership

Experience and Education Required:
  • Bachelor's degree in a related discipline and 8 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and 3 years' experience; or 20 years' experience in a related field
  • 5-7 years of experience in a Product organization directly in Product Management or a combination of Product Management and Product Operations
  • Hands-on experience applying AI tools to real product management workflows with measurable results
  • Direct involvement in driving continuous improvement and large operational change management initiatives
  • Strong ability to build key business relationships and contribute to the enterprise vision at Cox Automotive
  • Strong ability to assess capabilities, gaps, and build plans for addressing training needs

Working knowledge of:
  • AI in Product Management (hands-on, not theoretical)
  • Change Management / ADKAR
  • Double Diamond framework

Nice to have:
  • Claude
  • Pendo
  • Consulting experience
  • Spec Driven Development
  • Certified in Human Centered Design

USD 134,900.00 - 224,900.00 per year
Compensation:
Compensation includes a base salary in the range of $134,900.00 - $224,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
EOE, including disability/vets

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About Cox Automotive

Sourced by ZipRecruiter

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Industry

Automobile dealers and technology, communication and media

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

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