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Donation Associate Jobs (NOW HIRING)

svdpnky

Donation Center Associate

Erlanger, KY · On-site

$13.75 - $19/hr

Donation AssociateReports To: Processing Center Manager As our Processing Center Donation Associate, you'll be the friendly face of our organization, welcoming and assisting our generous donors as ...

Community Aid

Donations Associate - Level 1

Temple, PA · On-site

$13.75 - $15.25/hr

The Donation Associate - Level 1 is responsible for demonstrating great customer service, receiving incoming donations, and sorting donations by identifying quality goods versus trash or unsellable ...

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Donation Associate information

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$23.5K

$72.9K

$163.5K

How much do donation associate jobs pay per year?

As of Sep 11, 2026, the average yearly pay for donation associate in the United States is $72,909.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $112,000.00 per year, depending on experience, location, and employer.

What is a donation associate?

Donation Associates are professionals who assist in collecting, sorting, and processing donated goods in organizations such as thrift stores, charities, or non-profits. Their responsibilities often include receiving donations from the public, ensuring items meet quality standards, organizing inventory, and sometimes helping customers or donors. Donation Associates play a crucial role in ensuring that donated items are safely and efficiently handled, supporting the organization's mission to redistribute goods or raise funds. This position often requires good organizational skills, customer service abilities, and sometimes physical stamina for lifting and moving items.

What are the key skills and qualifications needed to thrive as a donation associate?

To thrive as a Donation Associate, you need strong customer service skills, attention to detail, and the ability to handle and sort donated goods, often requiring a high school diploma or equivalent. Familiarity with inventory management systems and point-of-sale (POS) software is typically beneficial. Excellent interpersonal skills, teamwork, and a strong work ethic help you engage donors and maintain a positive environment. These abilities are essential for efficiently processing donations, supporting organizational goals, and creating a positive experience for donors and shoppers.

What are some common challenges donation associates face when processing incoming donations, and how can they be managed?

Donation Associates often encounter challenges like sorting high volumes of varied donated items, handling heavy or bulky goods, and ensuring all items meet organizational quality standards. Staying organized, communicating effectively with team members, and following established sorting guidelines help manage these challenges. Many organizations provide training and encourage teamwork to create a supportive environment, making it easier to process donations efficiently and maintain a positive donor experience.

What is the difference between Donation Associate vs Fundraising Coordinator?

AspectDonation AssociateFundraising Coordinator
Primary RoleAssist with donation processing, donor communication, and data entryPlan, organize, and execute fundraising campaigns and events
Required SkillsCustomer service, data management, communicationEvent planning, donor relations, project management
Work EnvironmentNonprofit organizations, charity events, office settingsNonprofits, community organizations, event venues
Common CertificationsNone required, but familiarity with CRM software helpfulFundraising or nonprofit certifications advantageous

While both roles support nonprofit missions, a Donation Associate primarily handles donation processing and donor communication, whereas a Fundraising Coordinator focuses on planning and executing fundraising campaigns. The roles often overlap in nonprofit settings, but their core responsibilities differ in scope and focus.

What does a donation associate do at Goodwill?

A donation associate at Goodwill is responsible for accepting, sorting, and processing donated items, ensuring they are properly organized for resale. They may also assist donors, maintain the donation area, and help with inventory management using basic tools or systems. The role often requires good customer service skills and physical activity, such as lifting and standing for extended periods.

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What are the most commonly searched types of Donation jobs?

The most popular types of Donation jobs are:

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Donation Associate jobs near you

Donations Associate - Full Time

York, PA • On-site

COMMUNITY AID INC
Retail • 201 - 500 employees
Learn more about COMMUNITY AID INCexternal

$15.25 - $19/hr

Full-time

Re-posted 19 days ago

Job description

These are the roles we hire most often. Submit your application now, and we'll connect with you when a matching position becomes available.
**COMPANY INCENTIVE PROGRAM FOR ALL EMPLOYEES!**
STARTING PAY:
  • Donations Associate - Level 1 begins at $15.25/hour*
  • Donations Associate - Level 2 begins at $16.75/hour*
  • Donations Associate - Level 3 begins at $18.00/hour*

*ALL LEVELS ARE ELIGIBLE FOR A $0.50 INCREASE AFTER 90 DAYS OF EMPLOYMENT.
PURPOSE OF THE ROLE:
The Donation Associate is responsible for demonstrating great customer service, receiving incoming donations, and sorting donations by identifying quality goods versus trash or unsellable goods. Successful Donations Associates operate quickly and efficiently in demanding and fast-paced environments. Donation Associates are required to maintain a clean and organized donation area, follow all safety standards, and properly track the movement of donated goods. Performing all donation tasks consistently helps set up all other aspects of the business for success.
Donation Associate - LEVEL 1 is required to use manual machinery such as manual pallet jacks, dollies, and hand trucks. Level 1 does not operate any electronic or heavy machinery such as balers, compactors, or forklifts/electric pallet jacks.
Donation Associate - LEVEL2 is required to learn and use all manual machinery such as manual pallet jacks, dollies, and hand trucks, and be certified in some heavy machinery such as balers and compactors.
Donation Associate - LEVEL3 is required to learn and use all manual machinery such as manual pallet jacks, dollies, and hand trucks and be certified in all heavy machinery such as balers, compactors, electric pallet jacks, walking stackers and forklifts
KEY RESPONSIBILITIES:
Customer Service
  • Greet all donors in a friendly and professional manner.
  • Provide a positive donation experience even during busy times.
  • Follow donation guidelines. Review donated goods for poor quality, damage, and/or restrictions and have the ability to turn away and explain why we cannot accept certain items in a way that is consistent with CommunityAid's core behaviors.
  • Patiently and courteously answer basic donation questions while keeping donation flow moving.
  • Perform basic partner donation tracking on an electronic tablet.

Organizing and Tracking Donations
  • Quickly and accurately sort incoming donations by department.
  • Identify items for trash or unsellable before they are sent to production or back stock.
  • Prevent any bottlenecks or congestion at the donation door. Keeping incoming donation carts, bins, or large items organized for safety.
  • Keep and maintain a clean environment by managing trash appropriately and organizing or breaking down cardboard.
  • Accurately track product that is moving from donation door to production, sorting stations, or backstock with an electronic tablet.

Production
  • Assist with production needs such as disinfection and pricing of furniture, assisting with clothing production dumping, as well as ability to learn other production areas for sorting.

Safety
  • Emphasize safety and organization in high demand environments.
  • Required to learn and use proper safety equipment during everyday tasks (puncture resistance gloves and safety blades)
  • Ability to use manual pallet jacks, hand trucks, and dollies.
  • For the purpose of safety and awareness, learn and understand the basic safety requirements for heavy machines located at the donation door and warehouse. This includes forklifts, baler, electric pallet jacks, walking stackers, and compactors. (These machines require further training and certification before an employee is authorized to use them and are not a requirement of the Donation Door Associate - Level 1 job.)
  • Learn and understand all safety requirements for disinfection (Sterifab) and PPE requirements.

Other Tasks
  • Participate in daily huddles and shift handoffs
  • Maintain a working knowledge of CommunityAid sales and marketing efforts, including current store needs.
  • Communicate donation volume and issues to the Donations Supervisor
  • Performs additional responsibilities as needed to support departmental and store goals.

CORE COMPETENCIES:
  • Embrace, exemplify, and endorse CommunityAid's 12 Core Behaviors
  • Embrace and support CommunityAid's Mission
  • Good verbal communication abilities with an emphasis on clarity and listening
  • Critical thinking and problem solving
  • Ability to follow standardized work processes and quality guidelines
  • Strong attention to detail when reviewing, sorting, and pricing product
  • Ability to lift, move, and process merchandise of varying weights
  • Reliability, consistency, and the ability to work independently or with minimal supervision
  • Ability to multi-task and thrive in a fast-paced environment

QUALIFICATIONS:
  • High School diploma or equivalent preferred
  • Minimum age 16 years of age required for level 1. Minimum age 18 years of age required for levels 2 & 3
  • Scheduling flexibility and evenings and weekend availability
  • Proficient in reading, writing, and speaking English
  • Able to adhere to consistent attendance and weekly working hours expectations

PHYSICAL REQUIREMENTS:
  • Ability to lift and carry up to 50 pounds
  • Ability to push and pull up to 75 pounds
  • Ability to stand for extended periods of time
  • Ability to work extended periods of time wearing mask or respirator and other PPE

Apply