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The Technical Manager – Quality and Training role is responsible for program-level quality governance, inspection readiness, and QA/QC standardization across large-scale, mission-critical infrastructure programs spanning multiple regions. This role ensures installation quality, inspection processes, documentation accuracy, and turnover readiness meet company standards and customer requirements.
The Technical Manager develops and enforces standardized quality tools, inspection workflows, and audit practices, while coordinating closely with Operations, Program Management, and Field teams. This role serves as the primary quality authority for the program and acts as an advocate for workmanship excellence, documentation integrity, and continuous improvement across all project phases.
General Job Duties and Responsibilities:

Program Quality Governance & Oversight

· Provide program-level quality governance across all regions and project sites.

· Establish, implement, and maintain standardized QA/QC procedures, inspection workflows, and documentation standards.

· Ensure alignment with company quality standards, customer specifications, and program governance requirements.

· Serve as the primary escalation point for quality-related issues and non-conformances.

Inspection Planning & Execution

· Develop and maintain inspection plans supporting installation, testing, commissioning, and turnover readiness.

· Implement standardized inspection and verification checklists for all project phases.

· Coordinate and perform field quality audits to verify compliance and milestone readiness.

· Validate readiness for key milestones and final turnover through documented inspections.

QA/QC Documentation & Reporting

· Maintain quality documentation including inspection records, punch lists, photos, reports, and audit results.

· Ensure quality records are complete, accurate, and audit-ready within approved document management systems.

· Track, analyze, and report quality KPIs, trends, non-conformances, and corrective actions.

· Provide regular quality status updates to Program Management and Operations leadership.

Cross-Functional Collaboration

· Partner with Operations, Project Managers, Superintendents, Field Engineers, and Technical Managers to ensure quality readiness.

· Support Pre-Construction teams by reviewing quality requirements, inspecting deliverables, and turnover expectations.

· Participate in customer and contractor quality reviews and inspections as the program quality representative.

· Mentor and support Quality Specialists and training personnel assigned to the program.

Continuous Improvement & Training

· Drive continuous improvement through lessons learned, updated inspection tools, and enhanced QA/QC workflows.

· Support development and delivery of quality-related training and field guidance.

· Promote a culture of quality, accountability, and proactive issue identification.
Physical and Mental Requirements:

· Operate as a team member of management.

· Strong verbal and written communication skills.

· Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude.

· Must be self-motivated, positive in approach, professional, and able to lead others to create, develop, implement, and review process improvements.

· Must possess proven problem-solving skills, critical thinking skills, and effective communication ability.

· Must have high-level skills to interpret blueprints, specifications, reporting, and quality requirements.

· Must be able to travel nationally as required to support Microsoft program sites.
Regular attendance is mandatory.

Education, Certification, License, and Skill Requirements:

· High School diploma or equivalent required; bachelor’s degree preferred.

· Minimum five (5) years of project management or quality leadership experience in telecommunications, mission-critical, or construction environments.

· Minimum three (3) years of experience in QA/QC, inspection, or training roles.

· Experience utilizing PlanGrid or equivalent QA/QC inspection and punch list management tools.

· I prefer BICSI trainer certification.

· Working knowledge of instructional design and adult learning theory practice preferred

· Must be able to lead and work as part of a team.

· Ability to determine the kind of tools and equipment needed to do a job.

· Possess good knowledge of arithmetic, algebra, geometry, and their application.

· Maintain technical knowledge by attending educational workshops, reviewing publications

· Working knowledge of construction process (bid process, project management, delegation, financial, etc.

Career Path:

· Program Manager Quality & Training

IES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace.
For 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project.