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Dmdc Support Jobs (NOW HIRING)

Leidos

Network Engineer

Seaside, CA

Leidos is seeking an experienced Network Engineer to support the Defense Manpower Data Center (DMDC) CyberPRIMES program . Leidos is a major partner on the contract and will provide a ...

Leidos

Computer Network Architect

Alexandria, VA · On-site

$73K - $132K/yr

Mission Environment DMDC supports the Defense Human Resources Activity within the Office of the Under Secretary of Defense for Personnel and Readiness (OUSD(P&R)) and maintains the Department of ...

Leidos

Network Architect

Alexandria, VA · On-site

$73K - $132K/yr

Mission Environment DMDC supports the Defense Human Resources Activity within the Office of the Under Secretary of Defense for Personnel and Readiness (OUSD(P&R)) and maintains the Department of ...

Leidos

Incident Response Analyst

Alexandria, VA · On-site

Mission Environment DMDC supports the Defense Human Resources Activity within the Office of the Under Secretary of Defense for Personnel and Readiness (OUSD(P&R)) and maintains the Department of ...

Leidos

Network Engineer

Alexandria, VA

Leidos is seeking an experienced Network Engineer to support the Defense Manpower Data Center (DMDC) CyberPRIMES program . Leidos is a major partner on the contract and will provide a ...

Leidos

Network Administrator

Alexandria, VA · On-site

$73K - $132K/yr

Mission Environment DMDC supports the Defense Human Resources Activity within the Office of the Under Secretary of Defense for Personnel and Readiness (OUSD(P&R)) and maintains the Department of ...

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Dmdc Support information

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$44

How much do dmdc support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for dmdc support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a DMDC Support specialist?

A DMDC Support specialist assists users with issues related to the Defense Manpower Data Center (DMDC) systems, which are used by the U.S. Department of Defense to manage personnel, security, and benefits information. They provide technical support, help resolve access problems, and guide users on how to navigate and utilize DMDC services like DEERS, RAPIDS, and SCRA. DMDC Support specialists also ensure that sensitive data is protected and that proper security protocols are followed. Their work is crucial in maintaining the integrity and efficiency of military personnel and benefits management.

What are the key skills and qualifications needed to thrive as a DMDC Support specialist?

To excel as a DMDC Support Specialist, you typically need knowledge of Department of Defense (DoD) policies, strong analytical skills, and experience with data management, often supported by a relevant degree or security clearance. Proficiency with Defense Manpower Data Center (DMDC) systems, identity management tools, and ticketing platforms like Remedy or ServiceNow is highly valuable. Strong communication, problem-solving abilities, and attention to detail help specialists assist users and resolve complex data or access issues effectively. These skills ensure accurate data handling, secure system access, and high-quality support for military and civilian personnel relying on DMDC services.

What are some common challenges faced by DMDC Support professionals, and how can these be managed effectively?

DMDC Support professionals often encounter challenges such as handling sensitive personal data, resolving complex user access issues, and staying updated with evolving Department of Defense (DoD) systems and protocols. Managing these challenges requires strong attention to detail, adherence to security protocols, and proactive communication with both users and technical teams. Building a thorough understanding of DMDC applications and maintaining ongoing training can help professionals navigate these complexities and deliver effective support.

What is the difference between Dmdc Support vs Data Analyst?

AspectDmdc SupportData Analyst
Required CredentialsTypically requires security clearances, IT certifications, or military support trainingRequires degrees in statistics, mathematics, or related fields; certifications like CAP or Microsoft BI
Work EnvironmentSupport roles often in government or military settings, involving technical support and system maintenanceOffice-based, analyzing data sets, creating reports, and providing insights
Employer & Industry UsagePrimarily in defense, government agencies, or military contractorsIn various industries including finance, healthcare, and technology

While Dmdc Support focuses on technical and system support within defense environments, Data Analysts primarily interpret data to inform business decisions across multiple industries. Both roles require analytical skills but differ in their specific functions and work settings.

What are popular job titles related to Dmdc Support jobs?

For Dmdc Support jobs, the most frequently searched job titles are:

Infographic showing various Dmdc Support job openings in the United States as of September 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $54,179 per year, or $26 per hour.

DMDC Tier 1 Customer Service Rep - DSO Knox (onsite)

Fort Knox, KY • On-site

InspiriTec, Inc.
Call Centers • 51 - 200 employees
Learn more about InspiriTec, Inc.external

$15.25 - $20.75/hr

Other

Re-posted 10 days ago

InspiriTec rating

8.5

Company rating: 8.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

4th of 72 rated call and contact centers

Job description

TIER 1 CUSTOMER SERVICE REPRESENTATIVE - DSO
(General Clerk 2) / (EEO/Disability/Vets)
Job Responsibilities: (include but not limited to)
Provide support and assistance to Defense Manpower Data Center (DMDC) beneficiaries per DMDC Standard Operating Procedure (SOP) utilizing DMDC Knowledge Base documents for beneficiaries having problems with DMDC services. Ability to work eight (8) hour shift TBD during the operational hours of 8:00am until 8:00pm, Monday through Friday.
Job Duties:
• Responding to customer inquiries utilizing knowledge learned and available systems, applying independent judgment, and making independent decisions concerning established processes, the appropriateness or confidentiality of information to be processed and the actions to be taken in line with the policies and procedures of DMDC and InspiriTec.
• Requires the performance of decision-making activities as a result of sometimes unpredictable and random customer inquiries requiring choices between a variety of procedures.
• Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms. Must be able to determine the customer's desired product or service and provide thorough direction and appropriate information even when that desired product or service has not been specifically communicated by the customer's inquiry.
• Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Operates a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family.
• Must be able to research, identify and explain problems and resolutions in a minimum amount of time. Other task performed as required.
Skills and Qualifications:
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking • High School Diploma • RAPIDS Certified (Certification occurs as part of the on-board training) • Security Requirement: Public Trust/NA CLC Education:
Education:
Must have a high school diploma or GED.
Security Requirements:
Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance). The following documents may be required to start the clearance: Social security card, birth certificate, proof of citizenship.
This shift working hours TBD between the operational hours of: M-F, 8:00am to 8:00pm est.

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