Divisional Operations Manager Jobs in Portland, OR

Position Purpose

The District Pharmacy Manager provides strategic leadership and operational oversight for all pharmacy locations within the assigned district. This role is responsible for driving excellence in patient care, regulatory compliance, team development, and financial performance. The District Pharmacy Manager partners closely with Store Directors, Pharmacy Managers, and crossfunctional leaders to ensure consistent execution of company standards, optimize pharmacy operations, and achieve districtwide goals for sales, profitability, quality, and customer service. Through proactive coaching, performance management, and continuous improvement, this role supports each pharmacy in delivering safe, efficient, and highquality service to the communities we serve.

KEY ACCOUNTABILITIES

• Provide leadership and oversight to Division stores. Evaluate Department Managers' performance and deliver training as needed across all areas of store management. Support managers with employee relations matters including coaching, discipline, promotions, terminations, layoffs, and transfers. Assist in planning staffing needs for new store openings.
• Ensure full utilization of Company training programs within Division stores. Identify highpotential employees for development and promotion, creating opportunities for them to gain skills needed for advancement. In some Divisions, oversee and support the training activities of Assistant Sales Managers.
• Develop and implement effective merchandising strategies for all relevant departments in the Division. Establish goals, objectives, and marketing plans that support sales and gross profit targets. Project weekly departmental gross, assist with labor scheduling, monitor shrink, and prepare quarterly forecasts. Uphold Company policies and procedures related to assigned product categories.
• Maintain wellstaffed pharmacies across assigned locations by recruiting, interviewing, and developing a pool of qualified applicants. Collaborate with Corporate teams to attend or assign attendance at college recruiting events. Serve as the primary liaison between Corporate and Division leadership on pharmacyrelated HR issues and support prompt resolution.
• Conduct regular store visits to evaluate operations, support underperforming locations, monitor program compliance, and assist department personnel. Address and help resolve employee and customer concerns. Promote strong employee morale and train teams to deliver exceptional customer service. Ensure adherence to safety and sanitation standards.
• Partner with Department Managers and Store Directors to optimize merchandising for increased sales and profits and to meet store and Division performance goals. Establish and maintain schematics for assigned products and evaluate new items, trends, and product performance.
• Set and enforce standards within Company guidelines for product quality, assortment, presentation, department conditions, and customer service levels. Work with suppliers to ensure product quality, availability, pricing, and performance align with Company objectives.
• Develop productive working relationships with vendors, Distribution personnel, and store teams to ensure reliable supply, strong service levels, and timely issue resolution. Collaborate with Distribution buyers and suppliers on display programs, item selection, and performance improvements.
• Manage price changes and ensure consistent implementation throughout all Division stores. Monitor competitors and communicate marketplace shifts to Division and Corporate Management. Review pricing zones quarterly with leadership to ensure profitability targets are met.
• Safeguard gross profit while increasing sales through effective advertising and merchandising. Monitor Division advertising related to assigned products and assist the Marketing Manager with developing supporting promotional programs. Prepare weekly sales messages, monthly bulletins, and other communication as needed.
• Monitor market trends and industry conditions by reviewing trade publications and visiting competitive stores and suppliers. Support store teams in understanding IS&T reports, learning new technologies, and maximizing available tools.
• Prepare for quarterly or semiannual meetings within the Division or Corporate Office. Attend weekly staff and advertising meetings.
• Develop and maintain training programs to ensure a pipeline of qualified employees for departmental openings resulting from promotion, expansion, or turnover.
• Engage with State Board of Pharmacy meetings as appropriate to support favorable outcomes for chain pharmacy operations. Maintain strong relationships with regulatory agencies and assist with obtaining State and Federal licenses for Company facilities when needed.
• Assist with quarterly and interim inventories to ensure accurate and timely completion.

KNOWLEDGE AND EXPERIENCE

Education

• Degree in Pharmacy, with ongoing continuing education necessary to maintain an active Pharmacy license.

Experience

• Previous experience as a pharmacist or in a related field preferred.
• Extensive knowledge of assigned product lines and experience in merchandising or retail grocery/drug operations required.

Skills and Competencies

• Strong communication skills with the ability to facilitate upward communication, encourage new ideas, and appropriately evaluate suggestions and concerns.
• Working knowledge of procurement, marketing, economics, and accounting principles.
• Proven ability to motivate, lead, and collaborate with others to achieve desired results.
• Effective oral and written communication skills for interacting with a wide variety of individuals both in person and via phone.
• Strong analytical skills and attention to detail to ensure accuracy and safety.
• Ability to maintain focus and manage frequent interruptions.

TRAVEL REQUIREMENTS

• Travel requirements vary based on geographic area.

PHYSICAL ENVIRONMENT

• Most work is performed in a temperaturecontrolled office environment.
• May sit for extended periods at a desk or computer.
• Frequent use of calculators, keyboards, telephones, and standard office equipment.
• Occasional stooping, bending, twisting, and reaching may be required.

DISCLAIMER

The above statements describe the general nature and level of work performed by individuals assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

An Equal Opportunity Employer