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Dispatching Assistant Jobs in Massachusetts (NOW HIRING)

Recruit4HVAC

Office Assistant - Dispatcher

Danvers, MA · On-site

$23 - $31/hr

Local HVAC Contractor is looking for an Office Assistant - Dispatcher to schedule and dispatch technicians.Overview: You will play a key role in organizing and managing daily service operations for ...

Optima Courier Inc

$19 - $20/hr

... * Assist with reporting, administrative tasks, and operational support to ensure continuity of ... dispatching, transportation, logistics, or a fastpaced operational environment. * Strong ...

Optima Courier Inc

Warehouse Dispatch

Wilmington, MA · On-site

$19/hr

... * Assist with reporting, administrative tasks, and operational support to ensure continuity of service. Knowledge and Experience * 13 years of experience in dispatching, transportation, logistics ...

Parts Authority

Dispatcher

Chelsea, MA · On-site

Parts Authority has a team of professionally trained, experienced counter people to assist in ... The dispatcher is responsible for scheduling the drivers routes and ensuring on-time, accurate ...

Parts Authority

Dispatcher

Dorchester, MA

Parts Authority has a team of professionally trained, experienced counter people to assist in ... The dispatcher is responsible for scheduling the drivers routes and ensuring on-time, accurate ...

Parts Authority

Dispatcher

Chelsea, MA · On-site

$16.50/hr

Properly assist drivers who have difficulty with routes or any other aspect of the job * Perform other duties as assigned. * Accurately follow directions, both written and verbal * Maintain ...

Parts Authority

Dispatcher

Chelsea, MA · On-site

$16.50/hr

Properly assist drivers who have difficulty with routes or any other aspect of the job * Perform other duties as assigned. Qualifications * Accurately follow directions, both written and verbal

Parts Authority

Dispatcher

Dorchester, MA · On-site

$16.50/hr

Properly assist drivers who have difficulty with routes or any other aspect of the job * Perform other duties as assigned. Qualifications * Accurately follow directions, both written and verbal

Parts Authority

Dispatcher

Dorchester, MA

$16.50/hr

Properly assist drivers who have difficulty with routes or any other aspect of the job * Perform other duties as assigned. * Accurately follow directions, both written and verbal * Maintain ...

Sila Services

Dispatcher

Littleton, MA · On-site

$27 - $30/hr

Previous service dispatching experience * Experience with parts ordering and coordination ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Sila Services

Dispatcher

Littleton, MA · On-site

$27 - $30/wk

Previous service dispatching experience * Experience with parts ordering and coordination ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Sila Services

Dispatcher

Littleton, MA · On-site

$27 - $30/hr

Previous service dispatching experience * Experience with parts ordering and coordination ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Parts Authority

Dispatcher

Framingham, MA

Parts Authority has a team of professionally trained, experienced counter people to assist in ... The dispatcher is responsible for scheduling the drivers routes and ensuring on-time, accurate ...

Katsiroubas Produce

Be Seen First

Night Dispatcher

Hyde Park, MA · On-site

$24/hr

Step in to assist with deliveries when business needs require. What We're Looking For * Reliable ... Experience in transportation, logistics, dispatching, or related operations preferred. Why Join Us?

Katsiroubas Produce

Night Dispatcher

Hyde Park, MA · On-site

$24/hr

Step in to assist with deliveries when business needs require. What We're Looking For * Reliable ... Experience in transportation, logistics, dispatching, or related operations preferred. Why Join Us?

United Rentals

Dispatcher

Canton, MA · On-site

$26.45 - $39.70/hr

Schedule drivers and organize dispatch of all equipment for the branch Assist in taking customer telephone orders for deliveries, pickups and service Arrange for all emergency field repairs Answer ...

National Express Corp

Dispatcher

Holyoke, MA · On-site

Ensures direct and indirect daily activities of drivers and bus assistants are assigned and ... to customer care and dispatching. * Ability to communicate effectively with colleagues and ...

United Rentals

Dispatcher

Canton, MA · On-site

$26.45 - $39.70/hr

Schedule drivers and organize dispatch of all equipment for the branch * Assist in taking customer telephone orders for deliveries, pickups and service * Arrange for all emergency field repairs

United Rentals

Dispatcher

Canton, MA · On-site

$26.45 - $39.70/hr

Schedule drivers and organize dispatch of all equipment for the branch Assist in taking customer telephone orders for deliveries, pickups and service Arrange for all emergency field repairs Answer ...

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Dispatching Assistant information

What does a dispatching assistant do?

A Dispatching Assistant supports the dispatch team by coordinating and tracking the movement of vehicles, shipments, or personnel. Their duties include communicating with drivers or field staff, updating schedules, preparing documentation, and resolving issues that may arise during transit. They play a key role in ensuring efficient operations and timely deliveries by maintaining clear records and offering logistical support. Dispatching Assistants often use specialized software to manage schedules and communicate with team members effectively.

What are the key skills and qualifications needed to thrive as a dispatching assistant, and why are they important?

To thrive as a Dispatching Assistant, you need strong organizational skills, attention to detail, and basic understanding of logistics principles, often supported by a high school diploma. Familiarity with dispatch software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you stand out in this role. These skills ensure efficient coordination of dispatch operations, timely deliveries, and effective team collaboration.

What are some common challenges faced by a dispatching assistant, and how can I prepare for them?

Dispatching Assistants often face challenges such as handling multiple requests simultaneously, managing last-minute schedule changes, and communicating effectively with drivers and other team members under time pressure. To prepare, it's helpful to develop strong organizational skills, become comfortable with dispatch software, and practice clear, concise communication. Adapting quickly to shifting priorities and maintaining a calm, solutions-focused mindset are also valuable traits that help ensure smooth operations in a dynamic work environment.

What is the difference between Dispatching Assistant vs Customer Service Representative?

AspectDispatching AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer logistics or transportation certificationsHigh school diploma; customer service or communication training often preferred
Work EnvironmentLogistics or transportation companies, often in office or dispatch centersRetail, call centers, or service industries, mainly in office settings
Employer & Industry UsageTransportation, logistics, delivery servicesRetail, telecommunications, hospitality, and various service sectors
Common Search & Comparison IntentUnderstanding roles in dispatch and logisticsCustomer interaction and support roles

The main difference between a Dispatching Assistant and a Customer Service Representative lies in their focus and work environment. Dispatching Assistants primarily support logistics and transportation operations, coordinating deliveries and schedules, while Customer Service Representatives handle client inquiries and support across various industries. Both roles require strong communication skills but serve different functions within their respective sectors.

How much does a dispatching assistant make?

A dispatching assistant typically earns between $30,000 and $45,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced assistants or those in specialized fields can earn higher wages. The role often requires strong organizational skills and familiarity with dispatch software or communication tools.

Is it hard to get hired as a dispatching assistant?

Getting hired as a dispatching assistant typically requires good organizational skills, communication abilities, and familiarity with dispatch software. Entry-level positions are often available, but competition can vary depending on the industry and location; relevant experience or certifications can improve chances of employment.

What is the role of a dispatching assistant?

A dispatching assistant supports the dispatching process by coordinating the scheduling and routing of vehicles or personnel, often using dispatch software or communication tools. They ensure timely delivery or service, handle communication with drivers or field staff, and maintain accurate records of dispatch activities. This role requires organizational skills and attention to detail to ensure efficient operations.

What cities in Massachusetts are hiring for Dispatching Assistant jobs?

Cities in Massachusetts with the most Dispatching Assistant job openings:

Dispatching Assistant jobs near you

Office Assistant - Dispatcher

Recruit4HVAC

Danvers, MA • On-site

$23 - $31/hr

Full-time

Medical, Vision

Re-posted 28 days ago

Job description

Local HVAC Contractor is looking for an Office Assistant - Dispatcher to schedule and dispatch technicians.Overview: You will play a key role in organizing and managing daily service operations for our HVAC divisions. This position is responsible for efficiently coordinating technician schedules, responding to customer service needs, and helping ensure that service calls are handled promptly and effectively.Working closely with technicians, fellow dispatchers, and customer service representatives, the dispatcher helps maintain clear communication across departments while balancing changing priorities and scheduling demands.Pay Rate: $23.00 - $31.25 per hour, depending on experienceWork Schedule: Monday - Friday, 7:30am - 3:30pmLocation: Danvers, MACompany Benefits: Medical insurance with company contribution for individual and family coverage, plus FSA and HSA optionsDental and Vision insurance401(k) plan with company match80 hours of accrued vacation40 hours of sick leave9 paid holidays, including floating holidaysEmployee Assistance ProgramOther perks and optionsEssential Job Duties: Respond to incoming customer calls and emails in a timely and professional mannerAssist customers with service requests, answer questions, and ensure requests are properly documented and scheduledDevelop and adjust technician routes to improve efficiency, minimize drive time, and account for technician availabilitySchedule service appointments and dispatch HVAC technicians to customer locationsCoordinate planned and recurring maintenance appointmentsCommunicate service updates and estimated lead times to customersEnter, update, and maintain accurate customer and service-call information within the dispatch management systemWork closely with other dispatchers, technicians, and customer service team members to communicate schedule changes, important updates, and other information needed to keep daily operations running smoothlySkills and Qualifications: 2 + years of experience in an administrative, office, customer service, scheduling, or dispatch-related role, or an equivalent combination of education and hands-on experienceBackground in fuel delivery, propane, gasoline, diesel, HVAC, or a related service industry - DesiredExcellent written and verbal communication skills, with the ability to remain composed and professional when handling demanding situationsStrong organizational and time-management skills, with the ability to prioritize multiple tasks and pay close attention to detailsExperience working with dispatch software, GPS systems, scheduling platforms, and other computer-based operational toolsHigh school diploma, GED, or equivalent required