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Dispatching Assistant Jobs in Worcester, MA (NOW HIRING)

Sila Services

Dispatcher

Littleton, MA

$27 - $30/hr

Previous service dispatching experience * Experience with parts ordering and coordination ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Sila Services

Dispatcher

Littleton, MA · On-site

$27 - $30/hr

Previous service dispatching experience * Experience with parts ordering and coordination ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Sila Services

Dispatcher

Littleton, MA · On-site

$27 - $30/wk

Previous service dispatching experience * Experience with parts ordering and coordination ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

REGIS COLLEGE

Customer Service Dispatcher

Weston, MA · On-site

$20/hr

Dispatch appropriate units as needed. * Assist faculty, staff, students, and visitors who come to Campus Police for routine business and emergencies. * Responsible for the distribution of emergency ...

REGIS COLLEGE

Customer Service Dispatcher

Weston, MA · On-site

$20/hr

Dispatch appropriate units as needed. * Assist faculty, staff, students, and visitors who come to Campus Police for routine business and emergencies. * Responsible for the distribution of emergency ...

Advocates

Dispatcher and Systems Coordinator

Framingham, MA · On-site

$24 - $26/hr

They assist the Vice President and Director(s) of Facilities and Fleet Management in ensuring that ... Dispatch technicians and/or assign submitted requests. * Ensure tickets are up to date, executed ...

Advocates

Dispatcher and Systems Coordinator

Framingham, MA · On-site

$24 - $26/hr

They assist the Vice President and Director(s) of Facilities and Fleet Management in ensuring that ... Dispatch technicians and/or assign submitted requests. * Ensure tickets are up to date, executed ...

Sentry Auto Group

Assistant Service Manager - Mazda

Shrewsbury, MA · On-site

$60K - $75K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Assistant Service Manager - Sentry West Mazda - Shrewsbury Sentry seeks to add an assistant service ... be dispatching work to the shop and ensuring shop productivity, but this is a mid-size store and ...

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All JobsDispatching JobsDispatching Assistant JobsDispatching Assistant Jobs in Worcester, MA

Dispatching Assistant information

See Worcester, MA salary details

$11

$20

$28

How much do dispatching assistant jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for dispatching assistant in Worcester, MA is $20.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $22.31 per hour, depending on experience, location, and employer.

What does a dispatching assistant do?

A Dispatching Assistant supports the dispatch team by coordinating and tracking the movement of vehicles, shipments, or personnel. Their duties include communicating with drivers or field staff, updating schedules, preparing documentation, and resolving issues that may arise during transit. They play a key role in ensuring efficient operations and timely deliveries by maintaining clear records and offering logistical support. Dispatching Assistants often use specialized software to manage schedules and communicate with team members effectively.

What are the key skills and qualifications needed to thrive as a dispatching assistant, and why are they important?

To thrive as a Dispatching Assistant, you need strong organizational skills, attention to detail, and basic understanding of logistics principles, often supported by a high school diploma. Familiarity with dispatch software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you stand out in this role. These skills ensure efficient coordination of dispatch operations, timely deliveries, and effective team collaboration.

What are some common challenges faced by a dispatching assistant, and how can I prepare for them?

Dispatching Assistants often face challenges such as handling multiple requests simultaneously, managing last-minute schedule changes, and communicating effectively with drivers and other team members under time pressure. To prepare, it's helpful to develop strong organizational skills, become comfortable with dispatch software, and practice clear, concise communication. Adapting quickly to shifting priorities and maintaining a calm, solutions-focused mindset are also valuable traits that help ensure smooth operations in a dynamic work environment.

What is the difference between Dispatching Assistant vs Customer Service Representative?

AspectDispatching AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer logistics or transportation certificationsHigh school diploma; customer service or communication training often preferred
Work EnvironmentLogistics or transportation companies, often in office or dispatch centersRetail, call centers, or service industries, mainly in office settings
Employer & Industry UsageTransportation, logistics, delivery servicesRetail, telecommunications, hospitality, and various service sectors
Common Search & Comparison IntentUnderstanding roles in dispatch and logisticsCustomer interaction and support roles

The main difference between a Dispatching Assistant and a Customer Service Representative lies in their focus and work environment. Dispatching Assistants primarily support logistics and transportation operations, coordinating deliveries and schedules, while Customer Service Representatives handle client inquiries and support across various industries. Both roles require strong communication skills but serve different functions within their respective sectors.

How much does a dispatching assistant make?

A dispatching assistant typically earns between $30,000 and $45,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced assistants or those in specialized fields can earn higher wages. The role often requires strong organizational skills and familiarity with dispatch software or communication tools.

Is it hard to get hired as a dispatching assistant?

Getting hired as a dispatching assistant typically requires good organizational skills, communication abilities, and familiarity with dispatch software. Entry-level positions are often available, but competition can vary depending on the industry and location; relevant experience or certifications can improve chances of employment.

What is the role of a dispatching assistant?

A dispatching assistant supports the dispatching process by coordinating the scheduling and routing of vehicles or personnel, often using dispatch software or communication tools. They ensure timely delivery or service, handle communication with drivers or field staff, and maintain accurate records of dispatch activities. This role requires organizational skills and attention to detail to ensure efficient operations.

What cities near Worcester, MA are hiring for Dispatching Assistant jobs?

Cities near Worcester, MA with the most Dispatching Assistant job openings:

Dispatching Assistant jobs near you

Dispatcher

Sila Services

Littleton, MA

$27 - $30/hr

Full-time

Posted 6 days ago

Job description

Dispatcher  Nashoba | Generous Benefits | Growth Opportunity

You know the trades. We know how important great tradespeople are. 

At Nashoba, we're looking for people who can fix the problem, take care of the customer, and maybe even have a little fun while doing it. You'll have steady work, a supportive team, and opportunities to keep learning and growing. 

If you take pride in a job well done, we want to meet you. 

What You'll Do
  • Dispatch and coordinate service technicians
  • Manage daily schedules and adjust priorities as needed
  • Communicate with customers and technicians throughout the day
  • Order and coordinate parts
  • Help keep service calls running efficiently
  • Handle scheduling changes and unexpected issues
  • Provide professional, friendly customer service
  • Keep information accurate and organized in ServiceTitan
What We're Looking For
  • 2+ years of relevant experience
  • Previous service dispatching experience
  • Experience with parts ordering and coordination
  • Proficiency with Microsoft Office Suite
  • General knowledge of HVAC systems, terminology, and service operations
  • Professional phone communication skills
  • Strong verbal and written communication
  • Ability to multitask and prioritize in a fast-paced, busy environment
  • Positive attitude and strong team-player mentality
Pay: $27-$30 per hour
Schedule: Monday-Friday, 7:30 AM-4:30 PM
Location: Onsite position 
 
$27 - $30 a week
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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