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Dispatcher Service Manager Jobs in Reston, VA (NOW HIRING)

Valcourt

Roofing Service Manager (71609)

Lanham, MD · On-site

Direct, schedule, and dispatch roofing service crews and technicians to maximize productivity ... Manage service tools, equipment, materials, inventory, and vehicle maintenance. Inspections ...

ECS

IDS Dispatcher with Security Clearance

Dulles, VA · On-site

$28.73 - $36.06/hr

... dispatch services for USPS hubs, outlets, offices and distribution centers. This role performs security and alarm system monitoring, and event logging and recording of centrally managed IDS systems.

Henry's Wrecker Service

Dispatcher

Alexandria, VA

$17 - $19/hr

Utilize problem-solving, strategy, and creativity to ensure timely and accurate service Relay ... Manages difficult or emotional customer situations with professionalism. Consistently ensure ...

Henry's Wrecker Service

Dispatcher

Alexandria, VA · On-site

$17 - $19/hr

... service and ensures proper tracking of resources. Ø Utilize problem-solving, strategy, and ... Manager or Shift Leader Ø Maximize resource management by communicating with other companies ...

RWD Consulting

Medical Emergency Dispatcher

Bethesda, MD · On-site

$23.66/hr

Information Technology Services * Healthcare Systems & Services * Program Management * Facilities ... Medical Emergency Dispatcher ID: 2235 Location: Bethesda, MD Openings: 2 Status: Part-Time ...

Erickson Senior Living

Dispatcher

Fairfax, VA · On-site

$19.25/hr

Woodleigh Chase by Erickson Senior Living Our Security and Emergency Services department is currently seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a ...

Erickson

Dispatcher

Fairfax, VA · On-site

$19.25/hr

Woodleigh Chase by Erickson Senior Living Our Security and Emergency Services department is currently seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a ...

Guild Garage Group

Dispatcher

Gaithersburg, MD

Manage and update schedules in real-time while maintaining ongoing communication with technicians ... Serve as a key point of contact-explaining services, answering scheduling questions, and helping ...

HopeLink Behavioral Health

Dispatcher

Oakton, VA · On-site

$55K - $65K/yr

Through high-quality mental health services, crisis intervention, and suicide prevention, we foster ... Maintains emotional self-awareness and manages relationships positively * Focuses on solving ...

Savers Value Village

Dispatcher

Hyattsville, MD · On-site

$20 - $25/hr

Dispatcher Pay Range: $20.00 to $25.00 Who we are: As one of the largest for-profit thrift ... A range of mental health services to assist you in managing daily life. What you'll be working on:

Savers/Value Village

Dispatcher

Hyattsville, MD · On-site

$20 - $25/hr

Dispatcher Pay Range: $20.00 to $25.00 Who we are: As one of the largest for-profit thrift ... A range of mental health services to assist you in managing daily life. What you'll be working on:

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Showing results 21-40

All JobsDispatcher Service JobsDispatcher Service Manager JobsDispatcher Service Manager Jobs in Reston, VA

Dispatcher Service Manager information

See Reston, VA salary details

$13

$22

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How much do dispatcher service manager jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for dispatcher service manager in Reston, VA is $22.10, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between Dispatcher Service Manager vs Dispatcher?

AspectDispatcher Service ManagerDispatcher
CredentialsHigh school diploma; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; communication skills; basic knowledge of transportation
Work EnvironmentSupervises teams; office and field settings; coordination with drivers and clientsField and office; direct communication with drivers and customers
Industry UsageTransportation, logistics, fleet managementTransportation, delivery services, emergency response

The Dispatcher Service Manager oversees dispatch operations, manages teams, and ensures efficient service delivery, often requiring leadership skills. A Dispatcher handles day-to-day scheduling and communication with drivers or field personnel. While both roles involve coordination and communication, the Service Manager has broader supervisory responsibilities and strategic oversight, whereas the Dispatcher focuses on operational tasks.

Is it hard to get hired as a dispatcher service manager?

Getting hired as a dispatcher service manager can be competitive, often requiring relevant experience in logistics, transportation, or customer service, along with strong organizational and communication skills. Employers may also prefer candidates with certifications or familiarity with dispatching software. The hiring process typically involves interviews and background checks, and some positions may require a flexible schedule or on-call availability.

What does a dispatcher service manager do?

A dispatcher service manager oversees the coordination and scheduling of service technicians or drivers to ensure timely completion of jobs or deliveries. They monitor operations, communicate with staff and customers, and use dispatch software to optimize routes and resources. The role often requires strong organizational skills and knowledge of industry-specific tools and safety protocols.
Dispatcher Service Manager jobs near you

Roofing Service Manager (71609)

Lanham, MD • On-site

Valcourt
See more jobs at Valcourtexternal

Full-time

Posted 26 days ago

Job description

Valcourt Exterior Building Services is seeking an experienced, leadership-driven Roofing Service Manager to oversee our commercial roofing service and repair division.

This position is responsible for managing daily service operations, leading and developing service technicians, estimating repair work, maintaining strong customer relationships, and ensuring the department meets its safety, quality, revenue, and profitability goals.

The ideal candidate has extensive knowledge of commercial roofing systems, strong operational and estimating experience, and a proven ability to lead a profitable service team in a fast-paced environment.

Key ResponsibilitiesOperations and Team Leadership
  • Direct, schedule, and dispatch roofing service crews and technicians to maximize productivity, response times, and customer satisfaction.
  • Recruit, train, supervise, and develop service department personnel.
  • Conduct performance evaluations, safety meetings, and ongoing technical training.
  • Monitor daily workloads and ensure service calls, emergency repairs, and preventative maintenance projects are completed on schedule.
  • Ensure compliance with OSHA requirements, fall-protection standards, company safety policies, and job-site procedures.
  • Manage service tools, equipment, materials, inventory, and vehicle maintenance.
Inspections, Estimating, and Sales
  • Conduct commercial roof inspections and accurately identify leaks, damage, and required repairs.
  • Prepare detailed estimates, scopes of work, proposals, and pricing for repair projects and preventative maintenance agreements.
  • Review service tickets, technician reports, labor hours, materials, and job-site photos for accuracy and completeness.
  • Identify opportunities for additional repair work, maintenance programs, and long-term service agreements.
  • Partner with sales and operations teams to support business development and customer retention.
Customer Relations
  • Serve as the primary point of contact for property managers, facility managers, building owners, and other service customers.
  • Respond promptly to emergency leak calls, warranty requests, and customer concerns.
  • Resolve service issues professionally while maintaining strong customer relationships.
  • Build long-term partnerships that generate repeat business and maintenance contract renewals.
  • Ensure customers receive timely updates regarding scheduling, job progress, findings, and completed work.
Financial Performance
  • Manage service department revenue, labor costs, material margins, job profitability, and operating expenses.
  • Review and approve technician timesheets, purchase orders, service tickets, and completed work.
  • Ensure service documentation is complete and submitted promptly for invoicing.
  • Monitor department performance using financial reports, operational metrics, and key performance indicators.
Qualifications
  • Minimum of five years of commercial roofing industry experience.
  • At least two years of supervisory, service management, or operational leadership experience.
  • Strong knowledge of commercial roofing systems, including TPO, EPDM, PVC, modified bitumen, metal roofing, coatings, and related repair methods.
  • Demonstrated experience diagnosing roof leaks and developing accurate repair recommendations.
  • Experience preparing estimates, proposals, scopes of work, and preventative maintenance agreements.
  • Strong leadership, communication, conflict-resolution, and customer-service skills.
  • Ability to manage multiple service calls, crews, customers, and priorities simultaneously.
  • Proficiency with CRM, estimating, dispatch, scheduling, and standard Microsoft Office software.
  • Strong understanding of job costing, labor utilization, material margins, and department profitability.
  • Valid driver’s license with an acceptable driving record.
  • Ability to climb ladders and safely access commercial roofs of varying heights and conditions.

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