Dispatcher Quality Assurance Jobs in Three Rivers, MI

Reporting to the Mobile Team Lead, the Quality Assurance Analyst's key responsibilities will include:

• Create, maintain, and execute test plans, test cases, and test scripts for new features, bug fixes, integrations, customer scenarios, and release validation, including functional, exploratory, regression, and developer work item testing.
• Document, investigate, reproduce, track, and validate software defects, enhancement requests, and customer-reported issues in collaboration with developers, product owners, support staff, and other stakeholders.
• Communicate release changes through clear release notes and demonstrations of new features for customers, peers, and internal stakeholders.
• Use approved AI-assisted tools, where appropriate, to support test planning, defect analysis, documentation, and release note drafting.
• Contribute to continuous improvement of QA processes, testing standards, documentation, and release readiness practices.

• Experience testing software applications, creating and executing test cases, validating expected results, documenting defects clearly, and applying strong attention to detail.
• Excellent verbal and written communication skills, including the ability to write clear defect reports, release notes, and customer-facing documentation.
• Ability to work effectively with developers, support staff, product stakeholders, and other cross-functional team members.
• Strong knowledge of PC and LAN environments, primarily using Windows Server and Windows operating systems.
• Proficiency with Microsoft Office applications and the ability to use software tools for data entry, analysis, documentation, presentations, and calculations.
• Ability to manage priorities, meet deadlines, and work independently in a remote team environment.

• Bachelor's degree in Computer Science, Engineering, Information Systems, Criminal Justice, or a related field.
• Working knowledge of SQL, relational databases, and database concepts.
• Experience with client/server, web, and mobile applications, including iOS and Android platforms.
• Experience testing public safety, law enforcement, records management, CAD, mobile computing, or field reporting software.
• Experience working in an Agile software development environment.
• Experience using issue tracking, test management, or work management tools such as Jira.
• Experience with source control concepts or tools.
• Experience with API testing, integration testing, data validation, or test automation is a plus.
• Experience with public safety or law enforcement software is a plus; prior SmartCOP software experience is especially helpful.

• Strong curiosity and persistence when investigating software behavior and reproducing reported issues.
• Strong customer empathy and an understanding of the importance of reliable software in mission-critical public safety environments.
• Ability to think from the perspective of end users, including officers, dispatchers, supervisors, records personnel, and support staff, and apply diagnostic and problem-solving skills to develop logical, documented recommendations with the appropriate teams.
• Ability to translate technical findings into clear, actionable information for both technical and non-technical audiences.
• Ability to balance quality, release timelines, customer impact, and team priorities.
• Openness to learning and responsibly applying AI-assisted tools to improve testing efficiency, documentation quality, and team productivity.

Salary range: $55,000 - $65,000 USD per year.