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Dispatch Support Representative Jobs in Michigan

A1 Services

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

While also providing minor HVAC support to the customer. * Respond, communicate, and solve ... Understand the dispatch board and making sure the technicians are efficient with their calls.

A-1 Mechanical

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

While also providing minor HVAC support to the customer. * Respond, communicate, and solve ... Understand the dispatch board and making sure the technicians are efficient with their calls.

CGC WATER

Customer Service Dispatch Associate

Howell, MI · On-site

$17 - $20/hr

The Call center representatives primary responsibility will act as a liaison, providing product and ... Support our teammates, and help create a culture of continuous growth. Lifelong Learner & Growth ...

CGC Water

Customer Service Dispatch Associate

Howell, MI · On-site

$13.50 - $18.75/hr

The Call center representatives primary responsibility will act as a liaison, providing product and ... Support our teammates, and help create a culture of continuous growth. Lifelong Learner & Growth ...

Securitas

Dispatch Security Officer

Kalamazoo, MI · On-site

$18.50 - $21.50/hr

Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we ... support our colleagues, and engage with our communities. Integrity We act with honesty ...

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Dispatch Support Representative information

What is a dispatch support representative?

A Dispatch Support Representative is a professional who assists with coordinating and managing the movement of goods, services, or personnel for an organization. Their primary responsibilities include communicating with drivers or field staff, scheduling dispatches, tracking deliveries or service appointments, and resolving any logistical issues that may arise. They play a key role in ensuring operations run smoothly and efficiently by providing timely support and accurate information. Strong organizational, communication, and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as a dispatch support representative?

To thrive as a Dispatch Support Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and proficiency in office applications like Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are vital soft skills. These competencies ensure efficient coordination of resources, timely response to service requests, and a high level of customer satisfaction.

How does a dispatch support representative typically collaborate with drivers and other team members to ensure efficient operations?

As a Dispatch Support Representative, you will frequently coordinate with drivers, logistics coordinators, and customer service teams to ensure timely and accurate deliveries. This includes real-time communication with drivers to address route changes, delays, or emergencies, and updating relevant parties about shipment statuses. Effective collaboration often involves using dispatch management software and maintaining clear, concise communication to resolve any issues quickly. Building strong working relationships within the team is key to minimizing disruptions and maintaining high service standards.

What is the difference between Dispatch Support Representative vs Customer Service Representative?

AspectDispatch Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in logistics or communicationHigh school diploma; customer service training often preferred
Work EnvironmentLogistics or transportation companies; office or call centerRetail, telecom, or service industries; office or call center
Employer & Industry UsageTransportation, delivery, logistics companiesVarious industries including retail, telecom, hospitality
Common Search & Comparison IntentUnderstanding roles in logistics and dispatchCustomer interaction and support roles

The Dispatch Support Representative primarily focuses on coordinating and supporting transportation or delivery operations, often working closely with drivers and logistics teams. In contrast, a Customer Service Representative handles customer inquiries, complaints, and support across various industries. While both roles involve communication skills and call center environments, their core responsibilities and industry focus differ significantly.

Dispatch Support Representative jobs near you
Infographic showing various Dispatch Support Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Service Representative

Lansing, MI • On-site

A1 Services
See more jobs at A1 Servicesexternal

$16.25 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Customer Service Representative

A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and create career growth potential. Our company was established in 1983, and we provide HVAC Repair, Replacement and Installation services. The services we provide range from new construction installations of single family, multifamily and commercial fields. To HVAC technical repairs, or retro installations for customers who've purchased a new furnace, or air conditioner.

You'll learn the entire process of a Customer Service Rep from taking calls, understanding various questions with the capability of answering them. Scheduling appointed calls to the service technicians and following the designed system of our service department.

  • Deliver a 5 star experience every day to every customer and employee - always communicate positively with integrity, professionalism, and empathy.
  • Be proactive, and problem solve customer situations with the technician. While also providing minor HVAC support to the customer.
  • Respond, communicate, and solve customers concerns urgently and professionally.
  • Understand the dispatch board and making sure the technicians are efficient with their calls.
  • Coordinate customer and vendor calls to the A-1 Mechanical team.
  • Reschedule conflicting calls when necessary.
  • Review the after hour calls, get with the on call technician for necessary notes.
  • Maximize technician efficiency and customer experience for routing and experience level.
  • Ensure great customer service by communicating and notifying customer of arrivals, and delays.
  • Coordinate and schedule part replacement jobs.
  • Watch GPS for dispatching purposes and inform customers of technicians route to call location if necessary.

Position Benefits:

  • Health, Dental and Vision Insurance
  • Holiday, and Paid Vacation
  • Life Insurance
  • Long and Short Term Disability Insurance
  • 401k with match

Required Qualifications:

  • High School Diploma or equivalent
  • Willingness to learn and work hard

Preferred Qualifications:

  • Technically inclined, understand all general Microsoft Office applications

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