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Dispatch Operations Manager Jobs in Lugoff, SC (NOW HIRING)

Hire Velocity, LLC

Operations Supervisor

Sumter, SC · On-site

Report all deficiencies as they arise to dispatch and/or Division Operations Manager. * Initiate corrective action for any unsafe or environmentally unsound condition. Report situation in accordance ...

loomis

Branch Manager

Columbia, SC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversight and coordination of route, dispatch, vault, and terminal operations through respective managers/supervisors. * Oversight and coordination of maintenance of vehicles, forklifts, and other ...

loomis

Branch Manager

Columbia, SC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversight and coordination of route, dispatch, vault, and terminal operations through respective managers/supervisors. * Oversight and coordination of maintenance of vehicles, forklifts, and other ...

loomis

Branch Manager

Columbia, SC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversight and coordination of route, dispatch, vault, and terminal operations through respective managers/supervisors. * Oversight and coordination of maintenance of vehicles, forklifts, and other ...

loomis

Branch Manager

Columbia, SC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversight and coordination of route, dispatch, vault, and terminal operations through respective managers/supervisors. * Oversight and coordination of maintenance of vehicles, forklifts, and other ...

loomis

Branch Manager

Columbia, SC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversight and coordination of route, dispatch, vault, and terminal operations through respective managers/supervisors. * Oversight and coordination of maintenance of vehicles, forklifts, and other ...

loomis

Branch Manager

Columbia, SC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversight and coordination of route, dispatch, vault, and terminal operations through respective managers/supervisors. * Oversight and coordination of maintenance of vehicles, forklifts, and other ...

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All JobsDispatch Operations JobsDispatch Operations Manager JobsDispatch Operations Manager Jobs in Lugoff, SC

Dispatch Operations Manager information

See Lugoff, SC salary details

$25K

$52.4K

$86.3K

How much do dispatch operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for dispatch operations manager in Lugoff, SC is $52,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $59,600.00 per year, depending on experience, location, and employer.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

What cities near Lugoff, SC are hiring for Dispatch Operations Manager jobs?

Cities near Lugoff, SC with the most Dispatch Operations Manager job openings:

Dispatch Operations Manager jobs near you

Dispatch Manager

Active Day Senior Care, Inc.

Columbia, SC • On-site

Full-time

Re-posted 14 days ago

Job description

**DAILY PAY AVAILABLE**
Active Day has an available opportunity for a Regional Dispatch Manager to join our team.
APPLY TODAY!
Job Summary
The Regional NEMT Dispatch Manager oversees the dispatch department for non-emergency medical transportation (NEMT) services. This role is responsible for managing dispatch staff, ensuring effective trip scheduling and real-time coordination, and maintaining high standards of on-time performance, customer service, and compliance. The Dispatch Manager works closely with drivers, operations leadership, brokers, and facilities to ensure safe and efficient transportation for all passengers.
Qualifications
  • High school diploma or GED required; some college or formal training in transportation, logistics, or healthcare preferred.
  • 3+ years of experience in dispatch, call center, NEMT, paratransit, or transportation operations required.
  • 1-2+ years of supervisory or lead experience in a dispatch or call center environment strongly preferred.
  • Experience with NEMT brokers, paratransit, or medical transportation contracts is a plus.
  • Strong leadership, team-building, and coaching skills.
  • Solid understanding of dispatch operations, trip scheduling, and routing principles.
  • Proficiency with dispatch/scheduling software, GPS tools, and standard office applications (Excel, Word, email).
  • Excellent communication skills (verbal and written) and a professional phone manner.
  • Strong problem-solving and decision-making abilities in a fast-paced, time-sensitive environment.
  • High attention to detail and accuracy in data entry, documentation, and reporting.
  • Customer-service focused and compassionate toward the needs of passengers and healthcare partners.
  • Calm, organized, and effective under pressure, especially during service disruptions or high call volume.
  • Reliable, ethical, and committed to safety, compliance, and quality service.
  • High call volume and real-time operational demands.
  • Ability to work a flexible scheduled: May require shift work, including early mornings, evenings, weekends, and holidays, as well as on-call support depending on operation size.
  • Ability to speak clearly and hear well enough to perform dispatch and supervisory duties.

Job Responsibilities
  • Oversee daily dispatch operations, including trip assignment, routing, and real-time monitoring.
  • Ensure trips are scheduled and dispatched in accordance with company policies, broker rules, and regulatory requirements.
  • Monitor live operations (late runs, no-shows, will-calls, add-ons) and direct dispatchers to make timely adjustments.
  • Develop and implement routing strategies to improve on-time performance and reduce deadhead, mileage, and wait times.
  • Hire, train, schedule, and supervise dispatchers and call-takers.
  • Provide daily direction, coaching, and support to dispatch staff.
  • Conduct regular performance evaluations and address performance or attendance issues as needed.
  • Promote a positive team environment focused on communication, accountability, and customer service.
  • Ensure dispatchers provide professional, courteous, and accurate information to drivers, passengers, facilities, and brokers.
  • Handle escalated calls and complex service issues that dispatchers cannot resolve.
  • Coordinate closely with Driver Management/Transportation Management on staffing, coverage, and service concerns.
  • Support clear communication between dispatch, drivers, and other departments (Maintenance, HR, Billing, etc.).
  • Ensure dispatch operations comply with HIPAA, ADA, DOT, state/local NEMT regulations, and broker guidelines.
  • Verify that special needs (wheelchair, stretcher, bariatric, escorts, oxygen, etc.) are correctly noted and accommodated in scheduling.
  • Support incident management by documenting and communicating service issues, accidents, or complaints to appropriate leadership.
  • Reinforce safety protocols with dispatch staff and drivers (e.g., no routing drivers into unsafe conditions, proper trip notes, etc.).
  • Oversee effective use of dispatch software, GPS/AVL, and communication systems (phones, radios, tablets/apps).
  • Identify and troubleshoot issues with systems and processes that affect dispatch performance.
  • Develop or refine standard operating procedures (SOPs) for scheduling, will-calls, cancellations, and same-day changes.
  • Participate in or lead projects to improve efficiency, service quality, and data accuracy.
  • Track and analyze key metrics such as on-time performance, call answer times, hold times, trip denials, and dispatch errors.
  • Provide regular reports and updates to Transportation Manager/Director of Operations.
  • Use data to identify trends, training needs, and opportunities for process changes.
  • Support contract and broker reporting requirements as needed.

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