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Dispatch Operations Manager Jobs in Indianapolis, IN

Babila Logistics LLC

Dispatcher

Greenfield, IN · On-site

... manage dispatch operations, support drivers, and ensure smooth daily delivery activities. * Coordinate and oversee daily dispatch operations, including route assignments and driver check-out/check-in.

City Of Carmel

Operations Manager

Carmel, IN · On-site

$92K - $110K/yr

Partner with Technology and Dispatch to troubleshoot operational issues, coordinate system maintenance, manage equipment lifecycle needs, and ensure public safety communications meet operational ...

New

City Of Carmel

Operations Manager

Carmel, IN · On-site

$92K - $110K/yr

Partner with Technology and Dispatch to troubleshoot operational issues, coordinate system maintenance, manage equipment lifecycle needs, and ensure public safety communications meet operational ...

New

Rumpke

Operations Manager

Columbus, IN · On-site

Collaborate with Maintenance, Dispatch, and Customer Service to ensure service reliability * Manage P&L performance for assigned operations and control operational expenses * Support labor relations ...

TRITON STONE

Operations Manager

Indianapolis, IN · On-site

Operations Manager Company Overview: Triton Stone Group is a leading U.S. distributor and importer ... LTL or OTL Dispatching Experience * DOT compliance experience * Experience with natural stone, tile ...

Babila Logistics

Be Seen First

Dispatcher

Greenfield, IN · On-site

$45K - $50K/yr

* Coordinate and oversee daily dispatch operations, including route assignments and driver check-out ... Communicate effectively with drivers, management, and Amazon support teams. * Ensure all drivers ...

Babila Logistics

Be Seen First

Dispatcher

Greenfield, IN · On-site

$45K - $50K/yr

* Coordinate and oversee daily dispatch operations, including route assignments and driver check-out ... Communicate effectively with drivers, management, and Amazon support teams. * Ensure all drivers ...

Priority OnDemand

Dispatch Supervisor

Indianapolis, IN · On-site

The Dispatch Supervisor may broadcast assignments to transport crews, operate radio, telephone, or ... Communicates and coordinates with Field Supervisors, Operations Managers and other management and ...

Express Employment Professionals

Dispatcher

Avon, IN · On-site

$22 - $23/hr

Company Info We are partnering with a growing logistics operation seeking a Dispatch Coordinator to ... Manage multiple systems and applications to track shipments and updates * Provide excellent ...

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All JobsDispatch Operations JobsDispatch Operations Manager JobsDispatch Operations Manager Jobs in Indianapolis, IN

Dispatch Operations Manager information

See Indianapolis, IN salary details

$28.7K

$60.1K

$98.9K

How much do dispatch operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for dispatch operations manager in Indianapolis, IN is $60,113.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $68,300.00 per year, depending on experience, location, and employer.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

What are popular job titles related to Dispatch Operations Manager jobs in Indianapolis, IN?

For Dispatch Operations Manager jobs in Indianapolis, IN, the most frequently searched job titles are:

What job categories do people searching Dispatch Operations Manager jobs in Indianapolis, IN look for?

The top searched job categories for Dispatch Operations Manager jobs in Indianapolis, IN are:

What cities near Indianapolis, IN are hiring for Dispatch Operations Manager jobs?

Cities near Indianapolis, IN with the most Dispatch Operations Manager job openings:

Dispatch Operations Manager jobs near you

Director, Customer Operations

Smart Care Equipment Solutions

Fishers, IN • On-site

$125K/yr

Full-time

Posted 7 days ago

Smart Care Equipment Solutions rating

8.8

Company rating: 8.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

18th of 278 rated repair and maintenance companies

Job description

The Director of Customer Service & Customer Operations is responsible for leading Smart Care's centralized Customer Operations organization, overseeing Customer Service, Dispatch, Workforce Management, Quality Assurance, and Customer Escalation functions.
This leader is accountable for delivering a consistent, world-class customer experience while driving operational excellence across every customer interaction.
Reporting to the Vice President - Field Support, the Director leads a diverse organization of onshore and offshore team members responsible for supporting customers throughout the service lifecycle, from initial service request through technician dispatch, service completion, and issue resolution.
This role develops and executes customer service strategies that improve customer satisfaction, employee engagement, operational efficiency, and business performance through process improvement, technology innovation, workforce optimization, and data-driven decision-making.
Scope
The Director provides strategic and operational leadership for:
  • Customer Service Contact Center
  • National Dispatch Operations
  • Customer Support Workforce Management (Forecasting, Scheduling, Capacity Planning)
  • Quality Assurance & Performance Management
  • Executive Customer Escalations
  • Customer Communications
  • Customer Experience (CX) Programs
  • Customer Operations Reporting & Analytics
  • Offshore Business Process Outsourcing (BPO) Partners

Primary Responsibilities
Customer Experience Leadership
  • Develop and execute the enterprise Customer Experience strategy.
  • Champion a customer-first culture that prioritizes responsiveness, ownership, transparency, and service excellence.
  • Lead Voice of the Customer initiatives utilizing customer feedback, CSAT, NPS, Customer Effort Score (CES), and customer insights to drive continuous improvement.
  • Establish service standards and customer communication expectations across all customer-facing teams.
  • Serve as executive sponsor for high-profile customer issues and service recovery efforts.

Customer Service Operations
  • Lead all centralized customer service operations supporting customers across the US.
  • Ensure consistent execution of service request intake, work order creation, service scheduling, customer communication, and issue resolution.
  • Drive continuous improvement in customer responsiveness, first-contact resolution, and overall service quality.
  • Evolve operating rhythms, daily performance management, and standardized operating procedures.

Dispatch Operations
  • Provide strategic oversight of national dispatch operations.
  • Optimize technician scheduling and resource allocation while balancing customer expectations, technician productivity, travel efficiency, and contractual service level agreements.
  • Develop dispatch strategies that maximize technician utilization while reducing response times and improving first-time fix rates.
  • Partner closely with Regional Operations leaders to continuously improve field execution.

Workforce Management
  • Oversee workforce planning, forecasting, scheduling, staffing models, and capacity planning across all customer support functions.
  • Develop staffing strategies that effectively leverage both onshore and offshore resources.
  • Ensure workforce plans support seasonal demand, customer growth, and changing business needs.
  • Improve schedule adherence, productivity, and overall workforce efficiency.

Quality Assurance, Training, & Continuous Improvement
  • Develop onboarding programs that accelerate new hire productivity.
  • Create ongoing learning and development programs for customer service, dispatch, and leadership teams.
  • Establish and lead enterprise Quality Assurance programs across customer service and dispatch operations.
  • Develop quality scorecards, coaching standards, calibration programs, and performance audits.
  • Utilize quality insights to improve customer interactions, reduce errors, and increase consistency.
  • Lead continuous improvement initiatives to simplify processes and eliminate waste.

Customer Escalation Management
  • Lead executive customer escalation processes for strategic and high-impact customer issues.
  • Develop standardized escalation procedures and governance.
  • Analyze root causes and implement corrective actions to prevent recurring issues.
  • Partner with Sales, Operations, and Executive Leadership to strengthen key customer relationships.

Technology & Digital Transformation
  • Partner with Information Technology to implement technology solutions that enhance both the customer and employee experience.
  • Lead modernization initiatives involving AI-enabled customer support, workforce management solutions, and customer self-service capabilities.
  • Identify automation opportunities that reduce manual work, improve accuracy, and accelerate response times.
  • Utilize analytics and AI to drive predictive insights and operational improvements.

Leadership & Talent Development
  • Lead, mentor, and develop managers, supervisors, and team leaders across multiple customer operations functions.
  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.
  • Build leadership succession plans and high-performing teams capable of supporting organizational growth.
  • Lead both internal teams and outsourced partners to achieve consistent performance expectations.

Performance & Business Results
Develop and maintain executive dashboards and performance reporting focused on operational health, customer outcomes, and continuous improvement.
Key performance indicators include:
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Customer Effort Score (CES)
  • Speed to Answer
  • Service Level Achievement
  • Email Response Time
  • Call Abandonment Rate
  • Schedule Compliance
  • Technician Utilization Support
  • Quality Assurance Scores
  • Employee Engagement
  • Attrition & Retention
  • Productivity
  • SLA Performance

Cross-Functional Leadership
Partner closely with cross-functional teams including Field Operations, Sales, Marketing, IT, Supply Chain, and training, to align customer support capabilities with business objectives and deliver a seamless end-to-end customer experience.
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

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